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The content covers Open Enrollment timing for November through January coverage start, recertification steps for brokers and enrollment partners, and guidance for communications, support, notices, and language suggestions. 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Ensure the email on file is up to date to receive the recertification training link sent on September 1, 2026.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},384873,1791728943,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":101},1099523885336,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Broker & Navigator Workshop  \nDivision of Consumer Health Services  \nNevada Health Link | Nevada Health Authority  \nJuly 29, 2026  \n1  \nIntroductions  \nThe Division of Consumer Health Services team .  \nJanel Davis  \nExchange  \nExecutive Officer  \nTracy Reed  \nBusiness Process Analyst  \nRebecca Lomazzo  \nBroker Manager  \nJennifer Krupp  \nDivision Administrator  \nTiffany Davis  \nTribal Liaison  \nAdam Plain  \nAgency Manager-Public Option  \nKatie Charelson  \nCommunications Officer  \nJoseph Filippi  \nPolicy Manager  \nGricelda Chapa  \nHealth Program Specialist  \nPlease reach out to [brokersupport@nvha.nv.gov](brokersupport@nvha.nv.gov) or [navigatorsupport@nvha.nv.gov](navigatorsupport@nvha.nv.gov) for any questions.  \n2  \nHousekeeping  \nBefore We Begin  \n• This meeting will be recorded and shared with attendees . AI note-taking assistants are not permitted for Nevada Health Authority meetings .  \n• Previous workshops are posted here: [https://nevadahealthlink.com/information-for](https://nevadahealthlink.com/information-for)brokers-and-navigators/  \n• Broker commissions: For commission-related questions, please contact the appropriate insurance carrier directly.  \n• Issues with MFA: reach out to support line at 1-800-547-8156  \n• For case-specific scenarios or technical issues, please submit a ticket through Broker Support .  \nPlease reach out to [brokersupport@nvha.nv.gov](brokersupport@nvha.nv.gov) or [navigatorsupport@nvha.nv.gov](navigatorsupport@nvha.nv.gov) for any questions.  \n3  \nAgenda  \n\n| 1 Plan Year 2027 |\n| --- |\n| 2 Medicaid Express |\n| 3 Communications |\n| 4 Platform/PDM |\n| 5 Battle Born State Plans |\n| 6 Policy Updates |\n\n4  \nOpen Enrollment – Plan Year 2027  \nOpen Enrollment begins from November 1.  \n| October |\n| --- |\n| • Window Shopping\u003Cbr>• Carriers and Plans Offerings announced\u003Cbr>• Rates released by DOI\u003Cbr>• Prep Rallies |\n\n\n| NovemberDecember |\n| --- |\n| • Open Enrollment\u003Cbr>• Encourage clients to ensure their information is up to date |\n\n\n| January |\n| --- |\n| • Coverage begins January 1 |\n\n5  \nRecertification for Plan Year 2027  \n• Brokers, Tribal Exchange Representatives (TERs), and Certified Enrollment Counselors who were certified for Plan Year 2026 will have the opportunity to re-certify with Nevada Health Link.  \n• Ensure your email is up-to-date in your Nevada Health Link portal to receive the training link.  \n• Recertification training link will be sent on September 1, 2026, to the email on file.  \nCommunication & Support  \n• Brokers are not required to record calls with Nevada Health Link clients .  \n• If your client contacts the Nevada Health Link Call Center, representatives will offer to transfer the call to you when you are listed as the Broker of Record.  \n• Notice or Other Feedback on Nevada Health Link materials  \n• Email [Brokersupport@nvha.nv.gov](Brokersupport@nvha.nv.gov) or [Navigatorsupport@nvha.nv.gov](Navigatorsupport@nvha.nv.gov) with:  \n• Subject: Language Suggestions  \n• The notice/ material name  \n• The existing language  \n• Your recommended revision  \n8  \nMarketing Opportunities  \nGet Featured by Nevada Health Link  \nMeet the Experts   \n• Photo (high-quality headshot or professional photo)  \n• Name  \n• Professional title  \n• City or region served  \n• Insurance pro-tip/advice or what do you enjoy about what you do  \n• Languages spoken (if applies)  \n• A short fun fact about you!  \n• Link to the social media profile you’d like us to tag  \nThe “Meet the Experts” campaign will start in September!  \n[Interested?](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov)[ Email Katie Charleson at](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov)[ ](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov)[kcharleson@nvha.nv.gov](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov).  \nPlatform updates – consumer assistance   \nThe consumer assistance line Interactive Virtual Assistant (IVA) is currently being transitioned to newer AI technology, referred to as","cbCaipOpLhrC47gs","https://ap.wps.com/l/cbCaipOpLhrC47gs","pdf",654561,23,"English","# Introductions\n# Housekeeping\n# Agenda\n# Open Enrollment - Plan Year 2027\n# Recertification for Plan Year 2027\n# Communication & Support\n# Marketing Opportunities\n# Platform updates - consumer assistance","[{\"question\":\"What are the key housekeeping rules for the Nevada Health Authority broker workshop?\",\"answer\":\"The meeting will be recorded and shared with attendees, and AI note-taking assistants are not permitted. Brokers should contact the appropriate insurance carrier for commission questions, use the listed support line for MFA issues, and submit a ticket through Broker Support for case-specific or technical problems.\"},{\"question\":\"When does Open Enrollment for Plan Year 2027 begin and when does coverage start?\",\"answer\":\"Open Enrollment begins November 1. Coverage begins January 1, following the October prep and November Open Enrollment activities described in the agenda.\"},{\"question\":\"What recertification steps are required for Plan Year 2027 training?\",\"answer\":\"Brokers, Tribal Exchange Representatives (TERs), and Certified Enrollment Counselors certified for Plan Year 2026 can re-certify with Nevada Health Link. Ensure the email on file is up to date to receive the recertification training link sent on September 1, 2026.\"}]","Broker & Navigator Workshop - Plan Year 2027 - Agenda & Open Enrollment | PDF",1790265458]