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appropriate timely action to resolve issues and ensure consumer satisfaction, and reporting complaints or issues to the Senior National Account Manager and/or Customer Service 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To have ownership of all operational aspects of the Brand within a defined account. To work closely with the National Merchandiser Executive, to deliver optimum sales, levels of customer service, and maintain the premium positioning of the Brand in-store at all times. |\n| Key Responsibilities | • To greet all customers that come into the department, assist them with their productselection, accompany customers to the service desk (tills) when required and convert opportunities to achieve Le Creuset sales out targets.\u003Cbr>• Merchandising Le Creuset products defined by the Senior National Account Manager.\u003Cbr>• Ensure Le Creuset and Store visual merchandising rules are applied to include range guides, recipes and POS as well as:\u003Cbr>o Maintaining clean and bright displays.\u003Cbr>o Ensuring stock availability at all times.\u003Cbr>o Clearly and accurately ticketing stock.\u003Cbr>o Ensuring the area is clean and tidy by carrying out housekeeping duties including dusting, sweeping and clearing rubbish as directed.\u003Cbr>• Actively promote and present all Le Creuset products using company sales techniques. This should include advising customers on product suitability, care and use, and unique selling points.\u003Cbr>• Actively demonstrate the features and benefits of the products to consumers when required by Le Creuset.\u003Cbr>• Deal with queries and complaints received either by phone or in store, in line with Le Creuset and Store policies and procedures. Implement appropriate action in a timely manner to ensure resolution and consumer satisfaction.\u003Cbr>• Report any complaints received or issues incurred with Le Creuset products to the Le Creuset Senior National Account Manager and / or Le Creuset Customer Service team as and when they occur.\u003Cbr>• Liaise with the Senior National Account Manager with regards current, future and potential Le Creuset product promotional activities, and sales out figures.\u003Cbr>• Liaise with the Le Creuset Senior National Account Manager regarding sales information, competitive products, current buying trends/colours, the prominent location and maintenance of in-store displays/promotional materials.\u003Cbr>• Assist the Le Creuset Senior National Account Manager in the presentation of new or promotional lines to store personnel as required. Create solutions for the display and merchandising of new ranges / promotions in readiness for launch.\u003Cbr>• Report weekly by phone to Senior National Account Manager.\u003Cbr>• Assist with carrying out stock takes as directed ensuring that these are completed accurately and according to Company guidelines. |\n\n\n|  | • Ensure high levels of product knowledge by reading up on products, attending coursesand visits as directed, and pass this knowledge on to other members of the in store team.\u003Cbr>• Represent Le Creuset, and demonstrate Le Creuset company values at all times. Adhere to the Le Creuset Staff Handbook and dress code. Comply with all policies to do with the company policy of the store within which you are working.\u003Cbr>• Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.\u003Cbr>• Ensure that at all times you take care of your health and safety and that of others by complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards. |\n| --- | --- |\n| Works With | • Senior National Account Manager\u003Cbr>• National Merchandiser Executive\u003Cbr>• Departmental Manager/Buyer |\n| Knowledge Required | • Sales experience in a retail environment dealing directly with consumers/customers\u003Cbr>• Cookware sales experience in a retail environment\u003Cbr>• Conversant with current Le Creuset product range\u003Cbr>• An interest in cooking |\n| Skills & Qualifica","cbCaitWiczInmYDh","https://ap.wps.com/l/cbCaitWiczInmYDh","pdf",162058,"English","# Job Overview\n## Main Purpose of the Role\n## Key Responsibilities\n## Works With\n## Knowledge Required\n## Skills & Qualifications\n## Behaviours & Competencies\n## Other Information","[{\"question\":\"What is the main purpose of the Brand Consultant-JLP role?\",\"answer\":\"To take ownership of all operational aspects of the brand within a defined account, working closely with the National Merchandiser Executive to deliver optimum sales, customer service, and maintain the brand’s premium in-store positioning.\"},{\"question\":\"What are the key responsibilities related to in-store merchandising?\",\"answer\":\"Apply Le Creuset and store visual merchandising rules, maintain clean and bright displays, ensure stock availability, ticket stock clearly and accurately, keep the area clean and tidy, and actively demonstrate product features and benefits when required.\"},{\"question\":\"How are customer queries and complaints handled in this role?\",\"answer\":\"Queries and complaints received by phone or in store must be dealt with in line with Le Creuset and store policies and procedures, with appropriate timely action to resolve issues and ensure consumer satisfaction, and reporting complaints or issues to the Senior National Account Manager and/or Customer Service team.\"}]","Brand Consultant-JLP - Job Description | PDF",1789368378]