[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-258927-en":3,"doc-seo-258927-105":30,"detail-sidebar-cat-1-en-105":101},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":21,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":22,"language":23,"language_code":24,"site_id":25,"html_lang":24,"table_of_contents":26,"faqs":27,"seo_title":28,"seo_description":15,"update_tm":29,"read_time":11},258927,1374402739827,"Nguyễn Văn Học","https://ap-avatar.wpscdn.com/avatar/14000c97e7351f1a627?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787885694763230660",1,18,"Letters","Branch Customer Service Manager Job Description - Responsibilities and Qualifications","Branch Customer Service Manager job description covering administration and efficient daily branch operations, including product sales, customer service, and security and safety aligned with bank objectives. The role drives sales and revenue growth, develops new deposits, and strengthens a service culture through coaching and staff motivation. It includes supervision of branch operational functions, regulatory compliance, transaction approvals within authority, risk pre-audits, security procedure adherence, staff hiring and development, and marketing-driven customer base growth. It specifies supervisory scope, employee expectations, and required competencies and qualifications, with no lending authority.","Job Title: Branch Customer Service Manager  \nReports To: Retail Sales and Service Manager  \nFLSA Status: Non-Exempt  \nDepartment: Branch Operations  \nCategory: Non-Officer  \nSupervisory Responsibilities: 2-6 direct reports  \nSummary: The Customer Service Manager is responsible for the administration and efficient daily operation of the branch, including operations, product sales, customer service, and security and safety in accordance with the Bank’s objectives. The Customer Service Manager is responsible for driving sales and revenue growth through their individual efforts and branch team. Develops new deposits and provides a superior level of customer service and promotes the service culture through coaching, guidance and staff motivation.  \nNOTE: The Customer Service Manager has no lending authority.  \nWho We Are:  \nAt BAC Community Bank, we are united by our aspiration to strengthen the financial health of our communities by connecting people to extraordinary financial services. We live this purpose every day through our Bank Creed—  \n✓ Do it right the first time:  \n✓ Understand my customers’ needs  \n✓ Work as a team player  \n✓ Enjoy my job  \n✓ Make each day a learning experience  \n✓ Accept and participate in change  \nAs a relationship-driven community bank, we believe extraordinary service comes from extraordinary people. We value professionalism, collaboration, curiosity, and treating people the way they want to be treated. When you join BAC, you join a team committed to excellence, integrity, and making a meaningful difference in the lives of our customers and communities.  \nEmployee Expectations:  \nEmployees at BAC Community Bank contribute to a culture of excellence, integrity, and personal accountability. Regardless of role, every team member is expected to:  \nDeliver Extraordinary Service  \n• Proactively understand the needs of internal and external customers.  \n• Provide service that is knowledgeable, timely, courteous, respectful, and responsive.  \n• Treat people the way they want to be treated.  \nDemonstrate Professionalism  \n• Behave in a professional manner in all circumstances.  \n• Maintain compliance with all applicable laws, regulations, and bank policies.  \n• Represent BAC with integrity and respect.  \nWork with Precision and Efficiency  \n• Perform work with the attention to detail necessary to minimize errors.  \n• Embrace technology and workflows to ensure accuracy, speed, and efficiency.  \n• Identify opportunities to improve processes and inform your supervisor.  \nCollaborate and Contribute  \n• Partner with team members within and across departments.  \n• Support an atmosphere that maintains high morale and mutual respect.  \n• Connect your work to the organization’s broader mission and community impact.  \nLearn, Grow, and Adapt  \n• Remain open to personal and professional development every day.  \n• Accept and participate in change with a positive, solution-focused mindset.  \n• Take on additional responsibilities as needed (“other duties as assigned”) .  \nEssential Duties and Responsibilities:  \n• Supervise the day to day operational functions of the branch including: vault, drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions as needed.  \n• Meet quality work standards.  \n• Ensures regulatory compliance as applicable.  \n• Approve customer and bank transactions within authority limits.  \n• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.  \n• Be knowledgeable about all deposit, business, and consumer products and services. Explain, promote and sell a range of bank products and services.  \n• Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.  \n• Collaborate with the hiring, training and retention of staff.  \n• Supervise, coach and develop staff regarding service expectations, policies, procedures, products","cbCait11Kvx6HLaj","https://ap.wps.com/l/cbCait11Kvx6HLaj","pdf",296530,9,3,"English","en",105,"# Job Overview\n## Summary and Reporting Line\n## Employee Expectations\n# Essential Duties and Responsibilities\n## Branch Supervision and Operations\n## Compliance, Risk, and Security\n## Staff Development and Meetings\n## Customer Service, Marketing, and Community Relations\n## Special Certifications and Other Duties\n# Competencies and Qualifications","[{\"question\":\"What is the Customer Service Manager responsible for day to day?\",\"answer\":\"The role administers and ensures efficient daily branch operations, including operations, product sales, customer service, and branch security and safety aligned with bank objectives.\"},{\"question\":\"Does the Customer Service Manager have lending authority?\",\"answer\":\"No. The Customer Service Manager has no lending authority.\"},{\"question\":\"What key supervision and compliance duties are included?\",\"answer\":\"The position supervises branch operational functions, ensures regulatory compliance, approves customer and bank transactions within authority limits, and performs pre-audits to identify and mitigate operational risk.\"},{\"question\":\"What qualifications and certifications are requested?\",\"answer\":\"The listing requires a 2-year degree in an applicable discipline and 5 years of applicable experience, and notes that a Certified Notary Commission and Medallion Certification may be requested.\"}]","Branch Customer Service Manager Job Description - 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