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Core duties include responding to inquiries on rates and account information, researching and resolving customer issues, processing deposits and withdrawals, handling payments, and managing related services such as transfers and stop payments. 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BRANCH BANKER |  |  |  |\n| Job Purpose: To communicate with new and existing customers to uncover and evaluate needs in order to recommend appropriate products and services, to educate customers about Guaranty Bank’s product and service delivery channels, to refer customers to the other departments within the bank as appropriate, and to resolve complex customer service issues.\u003Cbr>Department: Banking Center Operations Reports to: Retail Banking Manager\u003Cbr>Exemption Status: Non-Exempt\u003Cbr>Essential Duties/Responsibilities:\u003Cbr>􀂾 Delivers excellent customer service\u003Cbr>o Provides friendly, accurate, and efficient service to both customers and non-customers.\u003Cbr>o Develops a rapport with the bank’s regular customer base in order to ensure personalized service through a solid business relationship.\u003Cbr>o Answers basic inquiries and provides information to prospective and current customers regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations and consumer privacy policies.\u003Cbr>o Performs research and assists with resolving customer problems in a timely manner.\u003Cbr>􀂾 Processes in-person retail and commercial customer transactions\u003Cbr>o Receives checking and savings deposits: verifies cash (amounts & validity) and ensures proper check endorsements, receives proper identification, enters deposits into computer records, and issues receipts of deposit.\u003Cbr>o Cashes checks and processes withdrawals; pays out money after verification of correct signatures/endorsements, receipt of proper identification, assurance of validity of documents and confirmation of customer balances.\u003Cbr>o Accepts loan (mortgage, consumer, etc. ) & other types of payments: verifies payment amount, processes payment as necessary and issues receipts.\u003Cbr>o Processes other related transactions and services (Including, but not limited to, wire transfers, stop payments, cash advances, gift card and reloadable card sells and maintenance,, personal money orders, cashier’s checks, Travelers’Checks, cash advances,, etc.)\u003Cbr>􀂾 Recommends bank products and services to customers and prospects\u003Cbr>o Promotes and explains all types of bank products/services.\u003Cbr>o Initiates conversations to uncover customer needs and is capable of closing the sale and/or referring customers to the appropriate staff and/or department.\u003Cbr>o Engages in cross-sell and business development activities both in person and over the phone in order to expand existing relationships and build new relationships with prospective customers while also maintaining a focus on contributing to the overall growth, profitability, and success of Guaranty Bank.\u003Cbr>o Consistently meets or exceeds sales goals and cross-sell ratios set by management.\u003Cbr>o May occasionally accompany managers or officers on outside sales calls. 􀂾 Opens and maintains a variety of account types for personal and commercial customers\u003Cbr>o Assists customers in the selection of various accounts and financial services by assessing customer needs and explaining the benefits of appropriate Guaranty Bank products and services\u003Cbr>o Processes new account transactions – reviews account applications, receives proper identification, inputs customer data into bank software, produces account documents, obtains appropriate signatures, receives opening deposits, etc. while ensuring that all Guaranty Bank policies and procedures as well as applicable banking regulations are followed..\u003Cbr>o Performs maintenance on existing accounts (address changes, disputes, etc.)\u003Cbr>o Maintains a working knowledge of the rules and opening and maintenance procedures for all account types (Individual Retirement Accounts – Traditional & Roth; Business Accounts – Sole Proprietorships (DBA), Lodge/Association/Organization, Limited Liability Companies (LLC), Partnerships. Corporations – For Profit & Not For Profit) and for","cbCaiiVymAh0cGaX","https://ap.wps.com/l/cbCaiiVymAh0cGaX","pdf",188788,"English","# Job Purpose\n# Essential Duties/Responsibilities\n## Customer Service and Inquiries\n## Transaction Processing\n## Product Sales and Cross-Sell\n## Account Opening and Maintenance\n## Banking Center Operational Activities","[{\"question\":\"What is the Branch Banker’s main job purpose?\",\"answer\":\"Communicate with new and existing customers to uncover and evaluate needs, recommend appropriate products and services, educate customers about delivery channels, refer to other departments when needed, and resolve complex service issues.\"},{\"question\":\"Which transaction types does the Branch Banker process?\",\"answer\":\"The role processes in-person retail and commercial transactions including checking and savings deposits, cashing checks, withdrawals, loan or payment acceptance, and related services such as wire transfers, stop payments, and cash advances.\"},{\"question\":\"What sales and account responsibilities are included?\",\"answer\":\"The Branch Banker promotes and explains bank products, uncovers customer needs, closes sales and referrals, meets sales and cross-sell targets, and opens, maintains, and closes various personal and business account types while following policies and regulations.\"}]","Branch Banker - Job Description | PDF",1789330534]