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Responsibilities include devising and delivering training, supervising staff, coordinating access booking support and liaising with internal teams, including marketing and BoxEdits/registration. 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Start date is Monday 02 June 2025 and end date is Monday 25 August 2025, with 35 hours per week and festival-period rota-based changes.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},261095,1790489011,{"code":4,"msg":81,"data":82},"success",[83,88,92,97,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":90,"slug":91},12,80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":89,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},962084931830,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Box Office Customer Service Supervisor (fixed term)  \nClosing date: 10:00 on Tuesday 22 April 2025  \nInterview date: Wednesday 30 April 2025  \nStart date: Monday 02 June 2025  \nEnd date: Monday 25 August2025  \nLocation: Office based, central Edinburgh  \nBackground  \nThe idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and avenue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.  \nIt all began in 1947 with eight companies – six of them from Scotland–taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2023, 3,553 shows took place in 288 venues across Edinburgh.  \nThe Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.  \nThe principal role of our Customer Service Supervisors is to manage and advise a team of Customer Service Assistants and to ensure the efficient operation of the Customer Services team. The Customer Service Supervisors are responsible for providing an exceptionally high standard of service to the customers of the Edinburgh Festival Fringe Society. Under the guidance of the Community Ticketing and Customer Service Coordinator, and with the help of the Customer Service Assistants, the successful applicants will be responsible for dealing with customer queries, issues and complaints.  \nThese roles will also work closely with the Box Office management team and wider Society to ensure that the Fringe ethos of providing excellent customer service is adhered to across the organisation.  \nRole and responsibilities:  \nThe successful candidate will perform a wide range of duties, including but not limited to:  \n• Devising and delivering training to the Customer Service Assistants  \n• Supervising and supporting the Customer Service Assistants  \n• Ensuring the effective daily operation of the Customer Services team and that all customer enquiries are dealt with in a timely manner.  \n• Ensuring that all Fringe Box Office procedures, processes and policies are followed by the Customer Services team, such as financial procedures  \n• Working with the Access Bookings Coordinator to assist with access bookings and supply venue access information to customers.  \n• Working with the Marketing team at the Fringe Society to support customer enquiries through social media  \n• Working with the BoxEdits and Registration teams to provide timely communication between customers and venues regarding show updates and venue policies/practices  \nPerson Specification  \nEssential  \n• Extensive previous experience in a customer facing role, including managing complaints  \n• Experience in supervising a team of people, delegating effectively while maintaining clear oversight of activities  \n• Strong team working skills, complemented by the ability to take the initiative and demonstrable problem-solving skills  \n• Excellent verbal and written communication skills with an understanding of how to write in a polite, professional, clear and concise manner when dealing with the public  \n• Ability to work calmly and efficiently in a fast-paced environment and be responsive to changing demands on time  \n• Proficient computer skills including a good working knowledge of Office 365 packages.  \nDesirable  \n• Experience of working in a festival environment  \n• Knowledge of general box office procedures and practices  \n• Experience with the Red61 Ticketing System  \n• Experience with people with additional access re","cbCaikRNZKy62nQw","https://ap.wps.com/l/cbCaikRNZKy62nQw","pdf",370115,"English","# Role and responsibilities\n## Person specification\n## Rate of pay and hours of work","[{\"question\":\"What are the main responsibilities of the Box Office Customer Service Supervisor?\",\"answer\":\"Manage and advise a team of Customer Service Assistants, ensure efficient daily customer service operations, handle customer queries, issues and complaints, and ensure Box Office procedures and policies are followed.\"},{\"question\":\"What qualifications and experience are required for the role?\",\"answer\":\"Extensive customer-facing experience, including managing complaints; experience supervising a team and delegating effectively; strong verbal and written communication skills; ability to work calmly in a fast-paced environment; proficient Office 365 skills.\"},{\"question\":\"What are the key dates and working arrangements for this fixed-term position?\",\"answer\":\"Closing date is 10:00 on Tuesday 22 April 2025, with interviews on Wednesday 30 April 2025. Start date is Monday 02 June 2025 and end date is Monday 25 August 2025, with 35 hours per week and festival-period rota-based changes.\"}]","Box Office Customer Service Supervisor - Closing date 22 April 2025 | PDF",1789349152]