[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-166484-en":3,"doc-seo-166484-105":30,"detail-sidebar-cat-1-en-105":90},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},166484,8796095027276,"wps_ap_test_251126_0180","https://avatar.qwps.com/avatar/d3BzX2FwX3Rlc3RfMjUxMTI2XzAxODA=",1,17,"Forms","Basic Value Stream Map Template","This document provides a basic template for creating a Value Stream Map (VSM), a lean manufacturing tool used to analyze and improve the flow of materials and information. It includes instructions on how to use the template, copy and paste icons from a legend, and notes on identifying bottlenecks and making recommendations for process improvement. An example VSM for a Customer Support Process is also provided, detailing activities like customer contact, issue logging, categorization, assignment, resolution, and feedback, along with their respective lead times (LT) and process times (PT). The example highlights potential bottlenecks in issue assignment and resolution and suggests automation for categorization and assignment to reduce lead times. The template encourages users to define their own process steps, total lead time, and total cycle time.","Basic Value Stream Map \u000bTemplate\nFor descriptions, see VSM Icons Legend on Page 4 of this document.\nTo create your own VSM, copy and paste icons from the VSM Icons on Page 5 of this document.\n\u000f\nTo create your own VSM, copy and paste icons from the VSM Icons on Page 5 of this document.\nRecommendations:\nBottlenecks:\nNOTES\nTITLE: Title here\nProcess Steps\nTOTAL LEAD TIME: 0 hours 00 minutes\nTOTAL CYCLE TIME: 0 hours 00 minutes\n\u000f\nTITLE: Customer Support Process VSM\nEXAMPLE Process Steps\nRecommendations:  Implement automated issue categorization and assignment to reduce lead times.\nBottlenecks: Issue assignment and resolution stages often face delays.\nNOTES\nTOTAL LEAD TIME: 1 hour 27 minutes\nTOTAL CYCLE TIME: 59 minutes\nwait\nwait\nwait\nwait\nwait\nCustomer Contact\nActivity: Customer initiates contact via phone, email, or chat.\nLT: 5 minutes\nPT: 2 minutes\nResources: Customer support agent\nIssue Logging\nActivity: Agent logs the issue in the support system.\nLT: 3 minutes\nPT: 2 minutes\nResources: Support software\nIssue Categorization\nActivity: Agent categorizes the issue based on type and severity.\nLT: 4 minutes\nPT: 3 minutes\nResources: Support agent\nIssue Assignment\nActivity: Issue is assigned to the appropriate department or specialist.\nLT: 5 minutes\nPT: 2 minutes\nResources: Support agent, routing system\nResolution\nActivity: Specialist resolves the issue.\nLT: 1 hour\nPT: 45 minutes\nResources: Specialist, support tools\nCustomer Feedback\nActivity: Agent follows up for customer feedback.\nLT: 10 minutes\nPT: 5 minutes\nResources: Customer support agent\nSupplier\nCustomer\n\u000f\n\u000f\nCopy and paste the icons below to create your own VSM.\n\u000f","cbCair7CsCE0Kfbb","https://ap.wps.com/l/cbCair7CsCE0Kfbb","docx",933883,6,"English","en",105,"# Basic Value Stream Map Template\n# VSM Icons Legend\n# VSM Icons\n# EXAMPLE Process Steps","[{\"question\":\"What is the purpose of this document?\",\"answer\":\"This document provides a basic template and instructions for creating a Value Stream Map (VSM) to analyze and improve processes.\"},{\"question\":\"What are LT and PT in the context of a VSM?\",\"answer\":\"LT stands for Lead Time, which is the total time it takes for a process to be completed from start to finish, including waiting times. 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PT stands for Process Time, which is the actual time spent performing the work within a process step.",{"name":81,"@type":72,"acceptedAnswer":82},"How can I create my own Value Stream Map using this template?",{"text":83,"@type":75},"You can create your own VSM by copying and pasting icons from the VSM Icons Legend or VSM Icons section provided in the document and defining your specific process steps.","https://schema.org",{"og:url":51,"og:type":86,"og:title":14,"og:site_name":58,"og:description":15},"article",{"robots":88,"canonical":51},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":91},[92,97,102,107,112,117,120,125,130],{"id":93,"doc_module":11,"doc_module_name":46,"category_name":94,"show_sort_weight":95,"slug":96},11,"Presentations",90,"presentations",{"id":98,"doc_module":11,"doc_module_name":46,"category_name":99,"show_sort_weight":100,"slug":101},12,"Resumes",80,"resumes",{"id":103,"doc_module":11,"doc_module_name":46,"category_name":104,"show_sort_weight":105,"slug":106},14,"Invoices",70,"invoices",{"id":108,"doc_module":11,"doc_module_name":46,"category_name":109,"show_sort_weight":110,"slug":111},15,"Posters",60,"posters",{"id":113,"doc_module":11,"doc_module_name":46,"category_name":114,"show_sort_weight":115,"slug":116},16,"Social Media",50,"social-media",{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":118,"slug":119},40,"forms",{"id":121,"doc_module":11,"doc_module_name":46,"category_name":122,"show_sort_weight":123,"slug":124},18,"Letters",30,"letters",{"id":126,"doc_module":11,"doc_module_name":46,"category_name":127,"show_sort_weight":128,"slug":129},21,"Paper Templates",5,"papers-templates",{"id":131,"doc_module":11,"doc_module_name":46,"category_name":132,"show_sort_weight":4,"slug":133},158,"General","general-158"]