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The study investigates barriers to accessing the MyChart portal within Baptist Memorial Health Care Corporation, and addresses how such barriers may be handled. An online survey was administered to 22 help desk agents, with follow-up face-to-face interviews with 5 participants. Responses from 19 surveyed agents and interview data show that the primary barrier is limited computer or phone skills, with proxy access problems also identified.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/barriers-that-affect-the-use-of-patient-portals/563694/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/barriers-that-affect-the-use-of-patient-portals/563694.png","ImageObject",442,249,{"name":88,"@type":89},"EvelynWrites","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-28","2026-10-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",10,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the primary barrier to patient portal access reported in the study?","Question",{"text":109,"@type":110},"The study identifies limited computer or phone skills as the major barrier to patient portal access.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How was the research conducted?",{"text":114,"@type":110},"An online survey questionnaire was sent to 22 help desk agents, and face-to-face interviews were scheduled with 5 of the participants.",{"name":116,"@type":107,"acceptedAnswer":117},"Besides skills, what other challenge affects portal use?",{"text":118,"@type":110},"Proxy access problems were identified as another significant challenge for using patient portals.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},563694,1792084122,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},687212989558,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Journal of Hospital and Healthcare Administration  \nResearch Article  \nKumar S, et al. J Hosp Health Care Admin: JHHA-117 .  \nDOI: 10.29011/JHHA-117 .000017.  \nBarriers that Affect the Use of Patient Portals  \nSajeesh Kumar1*, Rameria LaSha Stewart2  \n1Department of Health Informatics & Information Management, University of Tennessee Health Science Center, Memphis, TN, USA  \n2Department of Health Informatics & Information Management, University of Tennessee Health Science Center, Memphis, TN, USA Corresponding author: Sajeesh Kumar, Department of Health Informatics and Information Management, University of Tennessee Health Science Center, 920 Madison Avenue Suite 518, Memphis, Tennessee 38163, USA. Tel: +1-9014482125; Email: skumar10@ [uthsc.edu](uthsc.edu)  \nCitation: Kumar S, Stewart RL (2018) Barriers that Affect the Use of Patient Portals. J Hosp Health Care Admin: JHHA-117 . DOI: 10.29011/JHHA-117 .000017.  \nReceived Date: 6 August, 2018; Accepted Date: 16 November, 2018; Published Date: 23 November, 2018  \nAbstract  \nTechnological advances have generated new resources that allow patients to be more involved in their health care. As different innovations find their way into the healthcare sector, physicians and patients experience some challenges as they try to adopt these innovations. One particular innovation in healthcare has been the use of patient portals to increase self-management of different conditions by patients. This study focused in exploring the barriers in the access of the My Chart portal at Baptist Memorial Health Care Corporation and, to some extent, how to handle this problem. An online survey questionnaire was sent to 22 help care desk agents who have been employed with the organization for more than 90 days and face-to-face interviews were scheduled with 5 of these participants. Data obtained from the 19 respondents who responded to the questions and the five interviewees revealed that the major barrier to patient portal access is the lack of computer or phone skills. At the same time, proxy access problems were identified as another challenge.  \nKeywords: Effectiveness; Electronic Health Record; Patient Portals  \nBarriers that Affect the Use of Patient Portals  \nOver the years, there has been a rapid increase in the utilization of Electronic Health Records (EHRs) which are known to provide a number of opportunities in the enhancement of communications between patients and service providers. One of the important elements of the use of these records has been the use of patient portals that act as electronic points through which users can access EHRs. These portals are also referred to us tethered personal health records and have a great potential to enhance communication in a clinical setting.  \nAmong many benefits, these portals have been found to allow patients to take part in disease management programs, schedule appointments, refill medications, access test results and securely exchange messages with providers. Consequently, the portals have the potential to improve patient empowerment as well as improve timeliness, quality, and satisfaction in healthcare delivery. As such, there is no doubt that, with the available federal subsidies, patient portals will continue to play an important role in the delivery of healthcare and help providers to achieve meaningful  \nuse of electronic records. Researchers have studied the use of different aspects of electronic health (eHealth) in the management of diseases. Particularly, much study has been done on the use of eHealth in the management of diabetes mellitus and other diseases. The increase in the use of EHRs has partially been facilitated by development of the Health Information Technology for Economic and Clinical Health (HITECH) Act, which advocates for the achievement of meaningful use through well-developed incentive programs. Despite these facilitating factors, the implementation and adoption of patient portals and other aspects of EHRs is compromised","cbCaikwMAd7u2b8y","https://ap.wps.com/l/cbCaikwMAd7u2b8y","pdf",1829025,23,"English","# Barriers that Affect the Use of Patient Portals\n## Background of the Problem","[{\"question\":\"What is the primary barrier to patient portal access reported in the study?\",\"answer\":\"The study identifies limited computer or phone skills as the major barrier to patient portal access.\"},{\"question\":\"How was the research conducted?\",\"answer\":\"An online survey questionnaire was sent to 22 help desk agents, and face-to-face interviews were scheduled with 5 of the participants.\"},{\"question\":\"Besides skills, what other challenge affects portal use?\",\"answer\":\"Proxy access problems were identified as another significant challenge for using patient portals.\"}]","Barriers that Affect the Use of Patient Portals | PDF",1791837631,8]