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The book emphasizes maximizing organizational performance while maintaining meaningful results across time, guided by practical management experience. Authored by Paul R. Niven, the second edition expands on balanced scorecard methods to help organizations translate strategy into measurable objectives and manage execution. 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Niven  \nJohn Wiley & Sons, Inc.  \nBALANCED SCORECARD STEP-BY-STEP  \nBALANCED SCORECARD STEP-BY-STEP  \nMaximizing Performance and Maintaining Results  \nSecond Edition  \nPaul R. Niven  \nJohn Wiley & Sons, Inc.  \nThis book is printed on acid-free paper. 􀀁  \nCopyright © 2006 by John Wiley & Sons, Inc. All rights reserved.  \nPublished by John Wiley & Sons, Inc. , Hoboken, New Jersey.  \nPublished simultaneously in Canada.  \nNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc. ,  \n222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web [at www.copyright.com. Requests](at www.copyright.com. Requests) to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc. , 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at [http://www.wiley.com/go/permissions](http://www.wiley.com/go/permissions).  \nLimit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by  \nsales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.  \nFor general information on our other products and services, or technical support, please contact our Customer Care Department within the United States at 800-762-2974, outside the United States at 317-572-3993 or fax 317-572-4002.  \nWiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.  \nFor more information about Wiley products, visit our Web site [at www.wiley.com](at www.wiley.com) .  \nLibrary of Congress Cataloging-in-Publication Data  \nNiven, Paul R.  \nBalanced scorecard step-by-step : maximizing performance and maintaining results / Paul R. Niven.—2nd ed.  \n[p. cm](p. cm) .  \nIncludes index.  \nISBN-13: 978-0-471-78049-6 (cloth)  \nISBN-10: 0-471-78049-9 (cloth)  \n1. Organizational effectiveness—Measurement.  \n2. Performance—Measurement. I. Title.  \nHD58.9.N58 2006  \n658.4'013—dc22  \nPrinted in the United States of America 10 9 8 7 6 5 4 3 2 1  \n2006008526  \nThis being a second edition it seems fitting that I dedicate the book to my “second parents,” my wife’smother and father, Harry and Pat Ackstein. Thank you both for your love, generosity, and support.  \nAbout the Author  \nPaul R. Niven is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant he has developed successful performance management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from all levels, and nonprofit organizations. He may be reached through his Website [at www.senalosa.com](at www.senalosa.com).","cbCaiopcyjAblKmM","https://ap.wps.com/l/cbCaiopcyjAblKmM","pdf",2939476,10,339,"English","# Introduction\n## About the Author\n## Publication and Rights Information","[{\"question\":\"Who is the author of Balanced Scorecard Step-by-Step?\",\"answer\":\"Paul R. Niven authored Balanced Scorecard Step-by-Step. He is described as a management consultant and a noted speaker on performance management and the Balanced Scorecard.\"},{\"question\":\"What is the focus of the second edition?\",\"answer\":\"The second edition focuses on maximizing performance and maintaining results through a step-by-step approach to the Balanced Scorecard.\"},{\"question\":\"What kinds of topics does the book connect to performance measurement?\",\"answer\":\"The cataloging subjects indicate links to organizational effectiveness measurement and performance measurement, aligning with the book’s performance management theme.\"}]","Balanced Scorecard Step-by-Step - Maximizing Performance and Maintaining Results - Second Edition | PDF",1789178149,119]