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Semen Indonesia Distribution - Abstract and Keywords","","The imbalance between cement supply and consumption in Indonesia strengthens consumers’ bargaining position and raises demands, intensifying competition across price, quality, and marketing functions. Place—distribution of goods—requires careful planning, execution, and evaluation of the distribution system to support business competitiveness. This study examines how balanced scorecard-based corecard tools are applied in performance management at PT. Semen Indonesia Distribusi using financial, customer, internal process, and learning-growth perspectives. Findings show performance management begins with setting strategic targets for each perspective via a strategy map and compiling KPIs to evaluate achievements.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/balanced-scorecard-based-performance-management-case-study-from-pt-semen-indonesia-distribution-abstract-and-keywords/254261/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/balanced-scorecard-based-performance-management-case-study-from-pt-semen-indonesia-distribution-abstract-and-keywords/254261.png","ImageObject",442,249,{"name":88,"@type":89},"Violet","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-11-02","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":20},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What problem in Indonesia’s cement market motivates this study?","Question",{"text":108,"@type":109},"The mismatch between cement supply and consumption increases consumers’ bargaining power and demand while creating fierce competition. It also reflects challenges such as oversupply, slowing demand, and high energy costs.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How is the balanced scorecard used in PT. Semen Indonesia Distribusi performance management?",{"text":113,"@type":109},"The study explains performance management starts by defining strategic targets for each balanced scorecard perspective through a strategy map. It then requires compiling Key Performance Indicators (KPIs) to measure the results of those strategic goals.",{"name":115,"@type":106,"acceptedAnswer":116},"Which balanced scorecard perspectives are used to evaluate performance?",{"text":117,"@type":109},"Performance is evaluated using financial, customer, internal process, and learning and growth perspectives.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},254261,1791720055,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":20,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},4398048950312,"https://ap-avatar.wpscdn.com/avatar/400002538284de19e3c?_k=1778320343897328908","Received: October 06, 2024  \nRevised: October 29, 2024  \nAccepted: January 27, 2025  \n*Corresponding author: Ajrine Anindya, Department of Management, Faculty of Economic and Business, Universitas Airlangga, Surabaya, East Java.  \nE-mail: [ajrine.anindya2022@feb. unair.ac.id](ajrine.anindya2022@feb. unair.ac.id)  \nHUMAN RESOURCE MANAGEMENT | RESEARCH ARTICLE  \nBalanced Scorecard Based Performance Management: Case Study From PT. Semen Indonesia Distribution  \nAjrine Anindya1*, Valina Sinka Irawan2  \n1,2 Department of Management, Faculty of Economic and Business, Universitas Airlangga, Surabaya, [East Java. Email:](East Java. Email: ajrine.anindya-2022@feb. unair.ac.id1)[ ](East Java. Email: ajrine.anindya-2022@feb. unair.ac.id1)[ajrine.anindya-2022@feb. unair.ac.id](East Java. Email: ajrine.anindya-2022@feb. unair.ac.id1)[1](East Java. Email: ajrine.anindya-2022@feb. unair.ac.id1), [valina.sinka.awan-2022@feb. unair.ac.id](valina.sinka.awan-2022@feb. unair.ac.id2)[2](valina.sinka.awan-2022@feb. unair.ac.id2)  \nAbstract: The imbalance between cement supply and consumption in Indonesia has caused consumers' bargaining position to increase, demands to increase, and create fierce competition. One of the marketing functions, namely Place, has the meaning of distributing goods, so that ifa company wants to win the business competition, it must be good at planning, implementing and evaluating the distribution system. This study aims to determine how the use of balanced corecard in managing performance management at PT. Semen Indonesia Distribusi using financial, customer, internal process, and learning and growth perspectives. The results of the study show that the process of managing performance management at PT. Semen Indonesia Distribusi begins with determining the strategic targets of each perspective in the balanced scorecard which is outlined in the strategy map. The company needs to compile Key Performance Indicators (KPI) in order to find out the results of these strategic achievements.  \nKeywords: Performance Management, Balance Scorecard, Distribution  \nJEL Classification Code: M10, M11, M21, L10, L81  \n1. INTRODUCTION  \nCarrying increased productivity for economic transformation towards the vision of Advanced Indonesia 2045, infrastructure development is one of the focuses of government policy in 2023. Expert Staff to the Minister of Finance for State Expenditure, Made Arya Wijaya explained that there are two government priorities related to infrastructure in 2023. First, accelerating the completion of national priority infrastructure development. Second, encouraging the growth of new economic centers, including the Indonesian Capital City (IKN) . The national cement industry is still overshadowed by major challenges in 2023. Starting from a competitive market and oversupply, slowing growth in demand for cement which is still dominated by the retail sector and high energy costs. As a leading regional building material solution provider, PT. Semen Indonesia (Persero) Tbk (SIG) is ready to maintain market dominance by optimizing production facilities and strengthening distribution networks. Table 1 shows that in 2022 the sales volume has decreased since 2021, which was 36.9 million tons, while production capacity has actually increased. Increased production capacity but decreasing sales volume causes overproduction.  \nTable 1. Characterization and Quantification of Variables  \n\n| No | Performance Management | Unit | 2022 | 2021 |\n| --- | --- | --- | --- | --- |\n| 1. | Cement Sales Volume | Million tons | 36,9 | 42,4 |\n| 2. | Total Production Capacity | Thousand tons | 56,45 | 52,6 |\n\nIn addition to the declining sales volume due to weakening demand, the increase in the average selling price also burdened the performance of cement issuers during 2022. He explained the decline in demand occurred as a result of the slowdown in the realization of a number of construction projects due to the impact ofCovid-19. Meanwhile, the incre","cbCaijJRSOlaDSyi","https://ap.wps.com/l/cbCaijJRSOlaDSyi","pdf",344317,6,"English","# Introduction\n## 2023 infrastructure and cement industry context\n## Performance challenges in sales and production\n# Place and distribution system\n## Stakeholders in the cement distribution network\n# Performance management approach\n## Balanced scorecard perspectives and strategy map\n## KPI compilation for strategic achievement evaluation","[{\"question\":\"What problem in Indonesia’s cement market motivates this study?\",\"answer\":\"The mismatch between cement supply and consumption increases consumers’ bargaining power and demand while creating fierce competition. It also reflects challenges such as oversupply, slowing demand, and high energy costs.\"},{\"question\":\"How is the balanced scorecard used in PT. Semen Indonesia Distribusi performance management?\",\"answer\":\"The study explains performance management starts by defining strategic targets for each balanced scorecard perspective through a strategy map. It then requires compiling Key Performance Indicators (KPIs) to measure the results of those strategic goals.\"},{\"question\":\"Which balanced scorecard perspectives are used to evaluate performance?\",\"answer\":\"Performance is evaluated using financial, customer, internal process, and learning and growth perspectives.\"}]","Balanced Scorecard Based Performance Management - Case Study From PT. Semen Indonesia Distribution - Abstract and Keywords | PDF",1789277248]