[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-175944-105":53,"doc-detail-175944-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","background-scope-and-work-programme","Background, scope and work programme","","Communications and stakeholder engagement plan template covering the shift from response to recovery. Sets out the background, scope and work programme including the event, anticipated impacts, recovery arrangements and ongoing recovery actions. Defines communication and engagement goals across internal, public, community, stakeholder and media audiences, with an emphasis on two-way communication, timely advice, and clear progress updates. Includes guidance for identifying communications risks and issues, developing plain-English strategy, and maintaining effective channels with the affected community.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/background-scope-and-work-programme/175944/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/background-scope-and-work-programme/175944.png","ImageObject",442,249,{"name":88,"@type":89},"Riley","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-19","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the key communication goals during the transition from response to recovery?","Question",{"text":108,"@type":109},"The plan aims to keep community needs in focus, strengthen confidence through clear recovery progress stories, and ensure people feel informed, listened to, and encouraged to participate.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the template distinguish a risk from an issue?",{"text":113,"@type":109},"A risk is something that has not happened yet but has a probability of occurring. An issue is a risk that has already happened.",{"name":115,"@type":106,"acceptedAnswer":116},"What strategy principles should guide communications?",{"text":117,"@type":109},"Communications should be clear (plain English), accurate (correct and current), relevant (targeted to current topics and issues), and timely (delivered to the right channels at the right time).","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},175944,1790177733,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":20,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":47},1374391975076,"https://ap-avatar.wpscdn.com/avatar/14000253ca4ec9f6853?x-image-process=image/resize,m_fixed,w_180,h_180&k=1783305029341752051","Name and logo of Council\nCommunications and Stakeholder Engagement plan\n\u0003Contents\n\u0013 TOC \\o \"1-3\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc536524545\" \u0014Background, scope and work programme\t\u0013 PAGEREF _Toc536524545 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524546\" \u0014The event\t\u0013 PAGEREF _Toc536524546 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524547\" \u0014Impacts\t\u0013 PAGEREF _Toc536524547 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524548\" \u0014Recovery arrangements\t\u0013 PAGEREF _Toc536524548 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524549\" \u0014Recovery work programme\t\u0013 PAGEREF _Toc536524549 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524550\" \u0014Communication and engagement goals\t\u0013 PAGEREF _Toc536524550 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524551\" \u0014Communications and engagement risks and issues\t\u0013 PAGEREF _Toc536524551 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524552\" \u0014Strategy\t\u0013 PAGEREF _Toc536524552 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524553\" \u0014Key messages and FAQS\t\u0013 PAGEREF _Toc536524553 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524554\" \u0014RASCI\t\u0013 PAGEREF _Toc536524554 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524555\" \u0014Internal communications\t\u0013 PAGEREF _Toc536524555 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524556\" \u0014Approach\t\u0013 PAGEREF _Toc536524556 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524557\" \u0014Community engagement\t\u0013 PAGEREF _Toc536524557 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524558\" \u0014Approach\t\u0013 PAGEREF _Toc536524558 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524559\" \u0014Stakeholder engagement\t\u0013 PAGEREF _Toc536524559 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524560\" \u0014Approach\t\u0013 PAGEREF _Toc536524560 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524561\" \u0014Media\t\u0013 PAGEREF _Toc536524561 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524562\" \u0014Approach\t\u0013 PAGEREF _Toc536524562 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524563\" \u0014Monitor and Evaluate\t\u0013 PAGEREF _Toc536524563 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524564\" \u0014Approach\t\u0013 PAGEREF _Toc536524564 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524565\" \u0014Tactics - Action Plan\t\u0013 PAGEREF _Toc536524565 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524566\" \u0014Appendix – Ideas for communication and engagement channels\t\u0013 PAGEREF _Toc536524566 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524567\" \u0014Approach\t\u0013 PAGEREF _Toc536524567 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc536524568\" \u0014Comparison of community engagement channels\t\u0013 PAGEREF _Toc536524568 \\h \u001412\u0015\u0015\n\u0015\u0004\nThis template contains prompts and ideas from previous recoveries. Your emergency, your community and your recovery will be different, so your inputs and actions to the communications plan will be different.\nReplace yellow highlights with relevant information or delete if not applicable.\nMoving from response to recovery can be a time when the affected community feel a sudden shift in support. They often notice a change in the number of people ‘on the ground’ and information available. This can lead to them feeling abandoned and that the people responsible (the Local Authority and CDEM) have ‘shut up shop’.\nCommunicating with the community and stakeholders during this time is crucial to assure them their needs remain the focus of activities, and that moving from response to recovery signals a positive step to regaining their quality of life. Communication and engagement needs to be two-way as much as possible, so people have opportunities to communicate back with you.\nBackground, scope and work programme\nMost of the content in this section can be lifted from the Response Transition Plan or the Recovery Action Plan.\nThe event\nBrief description of event.\nImpacts\nImpacts on the community, social, natural, built, rural and economic environments.\nRecovery arrangements\nEg recovery office structure.\nRecovery work programme\nBrief description of outcomes, priorities and actions underway.\nCommunication and engagement goals\nGoals are the communication results you want to achieve. Include goals for internal communications, public communications, community engagement, stakeholder engagement and media.\nThe Recovery Office has a comprehensive, clear and holistic story to tell about the recovery and its progress to strengthen confidence in the recovery effort, eg about social aspects, the economy, tourism, land use and resilience. This will e","cbCaicI8sXDvPkBy","https://ap.wps.com/l/cbCaicI8sXDvPkBy","docx",46231,"English","# Background, scope and work programme\n## The event\n## Impacts\n## Recovery arrangements\n## Recovery work programme\n## Communication and engagement goals\n## Communications and engagement risks and issues\n## Strategy\n## Key messages and FAQs\n## Internal communications\n## Community engagement\n## Stakeholder engagement\n## Media\n## Monitor and Evaluate\n## Tactics - Action Plan\n## Appendix – Ideas for communication and engagement channels","[{\"question\":\"What are the key communication goals during the transition from response to recovery?\",\"answer\":\"The plan aims to keep community needs in focus, strengthen confidence through clear recovery progress stories, and ensure people feel informed, listened to, and encouraged to participate.\"},{\"question\":\"How does the template distinguish a risk from an issue?\",\"answer\":\"A risk is something that has not happened yet but has a probability of occurring. An issue is a risk that has already happened.\"},{\"question\":\"What strategy principles should guide communications?\",\"answer\":\"Communications should be clear (plain English), accurate (correct and current), relevant (targeted to current topics and issues), and timely (delivered to the right channels at the right time).\"}]","Background, scope and work programme | DOCX",1788322358]