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Instructor Led-Online  \nCourse Overview  \nThis 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.  \nAbout This Course  \nThis 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.  \nWho Should Attend  \nIt is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators.  \nLearning Outcomes  \nUpon successful completion of this course, participants will be able to:  \nDescribe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects.  \nDetailed Course Outline  \nIntroduction-A Business Process Improvement (BPI) Overview  \n Why are we here today  \n What is BPI  \n Benefits of BPI  \n Specific challenges/obstacles and successes  \n Process improvement examples:  \n Industry specific examples  \n Famous debacles to avoid and successes to emulate  \n Your role in helping to identify problems  \nOverview of the Joiner 7-Step Method  \n What is the Joiner 7-Step Method  \n Walkthrough of the Joiner 7-Step Method  \n Template: Introduce and review Process Improvement Template  \n Case Study Exercise: Read and discuss introduction to the Case Study  \nStep \\#1: Initiate the Project  \n Types of business problems typically encountered at insurance companies and banks  \n How to recognize a business-related problem  \n Identifying the gaps (delta between current and future states)  \n Ownership of the project and the business problem  \n Defining measurable success criteria  \n Case Study Exercise: Complete the Problem Statement section (Step \\#1) of the template  \nStep \\#2: Define Current Situation  \n What are symptoms of a problem  \n Looking for symptoms of the problem  \n Performing Stakeholder Analysis  \n Technique: View a RACI Matrix  \n Defining the impacts caused by the problem  \n Technique: Business Process Modeling (As-Is)  \n Understand how to draw an As-Is Business Process Model  \n Case Study Exercise: Complete the Define Current Situation section (Step \\#2) of the template  \nStep \\#3: Identify Root Causes  \n What are root causes  \n Performing Root Cause Analysis  \n Technique: Fishbone Diagram using the cafeteria example  \n Case Study Exercise: Discuss a Fishbone Diagram  \n Technique: Pareto Chart (discuss and show example)  \n Case Study Exercise: Complete the Identify Root Causes section (Step \\#3) of the template  \nStep \\#4: Develop Solutions  \n Identifying options for problem resolution  \n Avoid jumping to conclusions  \n Technique: Brainstorming  \n Case Study Exercise: Conduct a Brainstorming Session  \n Recognizing pros and cons for each option  \n Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have)  \n Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model  \n Case Study Exercise: Complete the Develop Solutions section (Step \\#4) of the template  \nStep \\#5: Define Measurable Results  \n Prototyping the solution  \n Technique: Business Process Modeling (To-Be)  \n Measuring results against the success criteria (Step \\#1)  \n Case Study Exercise: Review changes to an As-Is Business Process Model  \n Case Study Exercise: Complete the Define Measurable Results section (Step \\#5) of the template  \nStep \\#6: Standardize Process  \n Defining ho","cbCaieGrjBVvH42E","https://ap.wps.com/l/cbCaieGrjBVvH42E","pdf",53752,8,"English","# Course Overview\n## Who Should Attend\n## Learning Outcomes\n# Detailed Course Outline\n## Business Process Improvement (BPI) Overview\n## Joiner 7-Step Method Walkthrough\n## Step 1: Initiate the Project\n## Step 2: Define Current Situation\n## Step 3: Identify Root Causes\n## Step 4: Develop Solutions\n## Step 5: Define Measurable Results\n## Step 6: Standardize Process\n## Step 7: Determine Future Plans\n## Going Forward with a Plan of Action\n## Upcoming Schedule","[{\"question\":\"Who is the BA20 Business Process Improvement course designed for?\",\"answer\":\"It is suited for managers, executives, project managers, business analysts, and business/IT stakeholders involved with analysts, quality and process engineers, technicians, supervisors, team leaders, and process operators.\"},{\"question\":\"What methodology is emphasized during the course?\",\"answer\":\"The course uses the Joiner 7-Step Method, walking participants through each step from initiating the project through sustaining future improvements.\"},{\"question\":\"What learning outcomes can participants achieve after completing the training?\",\"answer\":\"Participants learn to describe BPI business drivers, plan and manage requirements for a BPI project, identify processes for improvement, and apply the Joiner 7-step methodology, including standardization and continuous improvement.\"}]","BA20-Business Process Improvement - Business Process Improvement 2-Day Course Outline | PDF",1789168236]