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The guidelines cover who may submit requests, fee rules including limited free-copy categories, handling correspondence for other city entities, reading and validating request details, and prioritizing multi-request envelopes. It also specifies payment verification, correct routing/stamping, tallying processed and returning items, and delivering checks or money orders to the RAD Unit.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/automated-record-section-procedure-guidelines-for-united-states-us-mail-desk/278482/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/automated-record-section-procedure-guidelines-for-united-states-us-mail-desk/278482.png","ImageObject",442,249,{"name":88,"@type":89},"River Wang","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-15",true,{"@type":98,"interactionType":99,"userInteractionCount":20},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Automated Records Section (ARS) for U.S. Mail?","Question",{"text":108,"@type":109},"ARS processes a high volume of U.S. Mail, mainly requests for crime or traffic collision reports and the applicable processing fee from citizens or their authorized representatives.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How should envelopes be handled before opening?",{"text":113,"@type":109},"After counting, mail is placed into U.S. Mail bins by the postmark date. 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If returned due to payment problems, return it unstamped with Letter #2 and request any other missing items if needed.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},278482,1791144206,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":20,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},1099514067438,"https://ap-avatar.wpscdn.com/avatar/100002539ee87300030?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780474512215547542","# AUTOMATED RECORD SECTIONPROCEDURE GUIDELINESFORUNITED STATES (U.S.)MAIL DESK\n\nBACKGROUND  \nThe Automated Records Section(ARS)receives a high volume of U.S.Mail mainlycontaining requests for crime or traffic collision reports and the processing fee fromcitizens.The requests are received primarily from a private party or their authorizedrepresentative such as an insurance company or law firm.  \nA processing fee of $17.00 for a traffic collision or $26.00 for a crime report,paid bycheck or money order,is charged for each report requested.Payment in cash is rarelyreceived in the mail.There are no fee waivers.Requests for Domestic Violenceincident,Sexual Assault,Stalking,Human Trafficking,or Abuse of an elder or adependent adult the victims or their authorized representative are entitled to one freecopy.Additionally,victims of Identity Theft are entitled to one free copy of their report.  \nIn addition to report requests,correspondence intended for other City or Departmentalentities are received in the mail.Employees processing the mail are responsible forforwarding or rerouting them to the appropriate location.  \nARS staff,both Day and PM Watch,is responsible for processing a minimum of 20pieces of mail daily unless instructed otherwise.  \n## GETTING STARTED\n\nOnce the mail is counted it is placed in the U.S.Mail bins by the postmark date locatedin the ARS file room.Before an envelope is opened,ensure it is addressed to thecorrect entity:LAPD,R&I Division or DPU.Do not open envelopes that are addressedto other locations or individuals.  \n■ Open only the amount of mail that can be completed  \nDo not open and return unprocessed mail to the bin  \n■ Do not keep any mail or payments at the workstations  \n## MULTIPLE REQUEST ENVELOPES\n\nEnvelopes with large number of requests(i.e.,Lexis Nexis)are the easiest and quickestto process.They should not be processed before those containing a single request.Requests from a law firm or private party often require immediate attention and arelikely to contain subpoenas or other time-sensitive requests.  \n## METROPOLITAN REPORTING BUREAU(MRB)REQUESTS\n\nRefer to Page 24 for specific instructions before opening mail from MRB.  \n## READ THE MAIL\n\nRequests for reports are processed according to the information provided,indicated inor even omitted from them.Correspondence letters are forwarded to the appropriatelocation based on the type of business referenced in them.Therefore,to process themail accurately and efficiently,it must be read.  \nReading the requests enables employees to identify wording that requires an immediateaction or response,i.e.,missing information,arrestee/suspect or domestic violencerequest.A cursory review or\"glance-over\"of a request or letter will not ensure qualitycustomer service or thoroughness was provided.  \n## CITIZEN REQUESTS\n\nRequests from law firms,insurance companies or third parties usually require specificinformation or documentation.Review the requirements as it relates to each requestorto ensure it was provided.The topics following the requirements provide instruction forprocessing various requests and completing general aspects of the mail assignment.  \nThese are some common things to keep in mind when processing the mail:  \n## ■ Correspondence Letters\n\n■ What kind of City-business or service is referenced?  \n## ■ Report Requests\n\nWhat kind of report is requested?  \n■ Is the request processed in ARS?  \n■Is the requestor entitled to it?  \n■ Is it processed immediately?  \n## PROCESSING FEE\n\nRequests are stamped with the routing stamp only when a payment has been accepted,not just received.Except for domestic violence requests or other free reports,thestamp indicates the fee requirement has been met.Therefore,it is not necessary toattach the check or money order stub with the request.  \nIf more than one report is requested and the correct amount was paid,write the amounton the request.For example,if two crime reports are requested and $54 is received,write 'Paid $54'bel","cbCaip6pQY9ReHp5","https://ap.wps.com/l/cbCaip6pQY9ReHp5","pdf",1135006,36,"English","# GETTING STARTED\n## MULTIPLE REQUEST ENVELOPES\n## METROPOLITAN REPORTING BUREAU(MRB) REQUESTS\n# READ THE MAIL\n# CITIZEN REQUESTS\n## ■ Correspondence Letters\n## ■ Report Requests\n# PROCESSING FEE\n## Cash\n## Checks and Money Orders\n## STAMPS\n## TALLY","[{\"question\":\"What is the purpose of the Automated Records Section (ARS) for U.S. Mail?\",\"answer\":\"ARS processes a high volume of U.S. Mail, mainly requests for crime or traffic collision reports and the applicable processing fee from citizens or their authorized representatives.\"},{\"question\":\"How should envelopes be handled before opening?\",\"answer\":\"After counting, mail is placed into U.S. Mail bins by the postmark date. Before opening, confirm the envelope is addressed to the correct entity (e.g., LAPD, R\\u0026I Division, or DPU) and do not open mail addressed to other locations or individuals.\"},{\"question\":\"When are routing stamps applied, and how are returning requests handled for payment issues?\",\"answer\":\"Requests are stamped with the routing stamp only when a payment has been accepted. If returned due to payment problems, return it unstamped with Letter #2 and request any other missing items if needed.\"}]","AUTOMATED RECORD SECTION - PROCEDURE GUIDELINES - FOR UNITED STATES (U.S.) MAIL DESK | PDF",1789510317,13]