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Fees, SaaS Provider agrees to provide the SaaS for the Term and the provision of the Implementation Services, as detailed in the Service Order Form, in accordance with this Agreement. |\n| 2 | Master Agreement |\n| 2.1 Additional Products and Services\u003Cbr>This Agreement is a master agreement under which the Customer may increase the scope of the SaaS or purchase additional Products or Implementation Services from time to time by agreeing to a Purchase Order or Quote with the SaaS Provider in accordance with this clause 2.\u003Cbr>2.2 Purchase Orders\u003Cbr>The Customer may purchase:\u003Cbr>(c) additional Products;\u003Cbr>(d) an increase in the scope of the Use Restrictions; or\u003Cbr>(e) additional Implementation Services on a time and materials basis; by agreeing to a subsequent Purchase Order with the SaaS Provider, from time to time during the Term. Upon the signing of the Purchase Order by both parties it will become a valid and binding Purchase Order for the provision of Services under the Agreement.\u003Cbr>2.3 Quotes\u003Cbr>(a) Customer may also from time to time request the SaaS Provider to submit a Quote for ad hoc consultancy services made available by SaaS Provider under this Agreement.\u003Cbr>(b) The SaaS Provider, may, within its entire discretion, submit an online electronic Quote for the provision of such services to the Customer.\u003Cbr>(c) Each Quote will be submitted under and subject to the terms and conditions of this Agreement, and unless specified otherwise in the Quote it will remain valid for a period of 30 days from the date it is submitted.\u003Cbr>(d) The Customer may but is not obliged to accept any such Quote by duly signing the Quote and returning it to the SaaS Provider within the 30 day validity period.\u003Cbr>(e) Upon the SaaS Provider’s receipt of the duly signed Quote from the Customer, it will become a valid and binding Purchase Order for the provision of Services under the Agreement.\u003Cbr>2.4 General Terms\u003Cbr>(a) These General Terms apply to the Service Order Form entered into between the Customer and the SaaS Provider and form an integral part of the Agreement.\u003Cbr>(b) If applicable, in Annexure C of the Service Order Form, the parties may mutually agree to changes to these General Terms. Any such changes to these General Terms which are agreed in Annexure C of the Service Order Form will take precedence over these General Terms.\u003Cbr>(c) These General Terms apply to the Agreement to the exclusion of anyother terms that the Customer seeks to impose or incorporate ([e.g. by](e.g. by)[ ](e.g. by)including additional terms on any purchase order), or which are implied by law, trade custom, practice or course of dealing.\u003Cbr>3 Implementation Services |  |\n\n3.1 Initial Implementation  \nImplementation Services for the initial implementation will be specified in Annexure B of the Service Order Form. The parties may also agree to subsequent Purchase Orders for additional Implementation Services as set out in clause 2.2 above.  \n3.2 Customer Responsibilities  \n(a) Unless otherwise specified, the Fees for Implementation Services are calculated on a time and materials basis, payable monthly in arrears, and any total figures given are estimates only.  \n(b) The Customer agrees to cooperate with SaaS Provider and provide SaaS Provider with information and assistance reasonably necessary to enable SaaS Provider to provide the Implementation Services, including promptly reviewing documents provided by SaaS Provider and responding to requests for information adequate and appropriately qualified personnel available to perform its responsibilities.  \n3.3 Assumptions/exclusions  \nThe Fees for the Implementation Services are based upon the following assumptions and exclusions which will apply to the provision of the Implementation Services:  \n(a) ","cbCairDrZMOap5xQ","https://ap.wps.com/l/cbCairDrZMOap5xQ","pdf",340950,8,"English","# SaaS and Implementation Services\n# Master Agreement\n## Additional Products and Services\n## Purchase Orders\n## Quotes\n## General Terms\n# Implementation Services\n## Initial Implementation\n## Customer Responsibilities\n## Assumptions/exclusions\n## Travel and Expenses","[{\"question\":\"What do the General Terms apply to under the agreement?\",\"answer\":\"They apply to and form part of the Service Order Form executed between the SaaS Provider and Customer, and they apply to the Agreement to the exclusion of other imposed or implied terms.\"},{\"question\":\"How can the Customer increase the SaaS scope or add additional services?\",\"answer\":\"By agreeing to a Purchase Order or Quote with the SaaS Provider, in accordance with clause 2, during the Term.\"},{\"question\":\"What are the Customer responsibilities for Implementation Services?\",\"answer\":\"The Customer must cooperate with the SaaS Provider, provide information and assistance reasonably necessary, promptly review documents provided, and respond to information requests with appropriately qualified personnel.\"}]","Attekus-SAAS Agreement - General Terms - 202407 | PDF",1790024493]