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The position manages customer service, responds to issues to improve satisfaction and retention, organizes resident events, maintains confidential resident records, and supports Fair Housing compliance. It also manages monies, reviews ledger and resident files for unpaid or late fees, assists with projection reporting and inspections, and enforces lease agreements while upholding relevant regulations. Key qualifications include customer-focused communication, bookkeeping experience, landlord/tenant law knowledge, computer and property management software familiarity, and required Covid-19 vaccination.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/assistant-community-manager-job-description/258453/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/assistant-community-manager-job-description/258453.png","ImageObject",442,249,{"name":88,"@type":89},"supergirl","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the core operational duties of the Assistant Community Manager?","Question",{"text":109,"@type":110},"The role assists with reporting, rent processing, leasing, marketing, and oversees the community and associates when the Community Manager is absent.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the position support resident relations and customer service?",{"text":114,"@type":110},"It delivers outstanding customer service, handles complaints and requests promptly, serves as a resource for residents, and organizes retention and appreciation events.",{"name":116,"@type":107,"acceptedAnswer":117},"What fiduciary responsibilities does the Assistant Community Manager have?",{"text":118,"@type":110},"The position collects, posts, and deposits rents and security deposits, reviews resident files and ledgers for unpaid or late fees, communicates balances, and follows procedures for collecting delinquencies.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},258453,1791623761,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},962088121634,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Position: Assistant Community Manager  \nReports to: Community Manager  \nOverview  \nAdding value, every day. LSA Management is an innovative new property management firm combining the expertise and passion of Laurel Street and Avanath Capital. As partners in this exciting new venture, Avanath will bring its national experience in property operations together with Laurel Street’s local expertise in developing and preserving multifamily communities. LSA will have a long-term owner’s focus on quality and impact providing a unique opportunity to add value for residents, team members, and partners.  \nHeadquartered in Charlotte, LSA strives to provide best-in-class property management for apartment communities across the Southeast. In 2023, LSA Management will manage nearly 3,000 units from Laurel Street’s development portfolio in Virginia, North Carolina and Georgia.  \nThe Role  \nThis role is responsible for assisting in all operational duties of the Community Manager including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.  \nKey Accountabilities  \nResident Relations + Customer Service  \n• At all times, regardless, provides outstanding customer service.  \n• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.  \n• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.  \n• Organizes and executes resident appreciation and retention events.  \n• Maintains a secured confidential file for each resident.  \n• Answers phones, greets walk-ins and foot traffic.  \n• Assists with leasing job duties, including touring prospective residents.  \nFiduciary  \n• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.  \n• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.  \n• Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.  \n• Meets regularly with Community Manager and Regional Manager to discuss community performance.  \n• Other duties as assigned by the Community Manager.  \nStaff Leadership  \n• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.  \n• Oversees property operations and staff in Community Manager’s absence.  \n• Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.  \n• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.  \nAdherence to Property Management Rules, Regulations and Guidelines  \n• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.  \n• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.  \n• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.  \nQualifications  \n• 2+ years’ experience as an Assistant Community Manager.  \n• Equipped with excellent communication skills and an unmatched dedication to customer service.  \n• Solid track record of bookkeeping and rent collection.  \n• Thorough understanding of landlord/tenant law.  \n• Strong understanding of Fair Employment Housing and ","cbCaikwW86mk0lT7","https://ap.wps.com/l/cbCaikwW86mk0lT7","pdf",160056,"English","# Overview\n# The Role\n# Key Accountabilities\n## Resident Relations + Customer Service\n## Fiduciary\n## Staff Leadership\n## Adherence to Property Management Rules, Regulations and Guidelines\n# Qualifications\n# Physical Demands & Working Conditions\n# How LSA Management Supports You\n# Diversity & Inclusion","[{\"question\":\"What are the core operational duties of the Assistant Community Manager?\",\"answer\":\"The role assists with reporting, rent processing, leasing, marketing, and oversees the community and associates when the Community Manager is absent.\"},{\"question\":\"How does the position support resident relations and customer service?\",\"answer\":\"It delivers outstanding customer service, handles complaints and requests promptly, serves as a resource for residents, and organizes retention and appreciation events.\"},{\"question\":\"What fiduciary responsibilities does the Assistant Community Manager have?\",\"answer\":\"The position collects, posts, and deposits rents and security deposits, reviews resident files and ledgers for unpaid or late fees, communicates balances, and follows procedures for collecting delinquencies.\"}]","Assistant Community Manager Job Description | PDF",1789322322]