[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-261004-105":3,"doc-detail-261004-en":81,"detail-sidebar-cat-1-en-105":96},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","applications-service-delivery-manager-job-description","Applications Service Delivery Manager - job description","","Applications Service Delivery Manager is a key city leadership position focused on seamless delivery, maintenance, and support of application services. The role manages current and upcoming implementations of new Technology Solutions projects, ensuring business and technology teams are ready for launch and successful go-live. Responsibilities include guiding prioritization of initiatives, aligning applications to business goals and user requirements, establishing quality assurance and testing oversight, ensuring legal, regulatory, and security compliance, and leading post-go-live hyper-care follow-ups while mentoring staff.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/presentations/","Presentations",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/applications-service-delivery-manager-job-description/261004/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/applications-service-delivery-manager-job-description/261004.png","ImageObject",442,249,{"name":42,"@type":43},"Pentious","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-01","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the primary responsibilities of an Applications Service Delivery Manager?","Question",{"text":63,"@type":64},"The manager ensures seamless delivery, maintenance, and support of applications. It also oversees implementation, go-live leadership, and ongoing management of application services.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does this role support successful adoption of new applications?",{"text":68,"@type":64},"It manages current and upcoming implementations and ensures business and technology teams are prepared to adopt new solutions at launch. It also addresses organizational process gaps and culture challenges that could delay adoption.",{"name":70,"@type":61,"acceptedAnswer":71},"What quality, security, and compliance requirements must be addressed?",{"text":72,"@type":64},"The role establishes quality assurance processes, reviews and approves test plans, and monitors testing to minimize risk. It also ensures compliance with legal and regulatory requirements and internal security policies, including safeguarding sensitive data and mitigating cybersecurity threats.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},261004,1791719533,{"code":4,"msg":82,"data":83},"success",{"doc_id":79,"user_id":84,"nickname":42,"user_avatar":85,"doc_module":22,"category_id":55,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":86,"file_id":87,"file_url":88,"file_type":89,"file_size":90,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":91,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":92,"faqs":93,"seo_title":94,"seo_description":12,"update_tm":95,"read_time":22,"preview_page_count":4},1374404730887,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","| Job Title: | Applications Service Delivery Manager | Date Created: | 7/2023 |\n| --- | --- | --- | --- |\n| Department: | Technology Solutions | Date Revised: | 11/2023 |\n| Job Code: | 2P1401 | FLSA: | Exempt |\n| Grade: | TSC 025 |  |  |\n\nSummary of Duties: The Applications Service Delivery Manager is a key leadership role for the city and is responsible for ensuring the seamless delivery, maintenance, and support of applications. This individual may oversee a team of skilled professionals and work closely with stakeholders to guarantee the successful implementation and ongoing management of various application services. The primary focus of this role is to drive excellence in service delivery, ensuring that our applications meet and exceed customer expectations while adhering to industry best practices and service-level agreements.  \nUnder general supervision, manages current and upcoming implementations of new Technology Solutions projects within the city. Ensures business and technology teams are ready to adopt new applications and solutions as they launch. Leads and manages technology staff to deliver a successful go-live of new technology projects. Recognizes and anticipates organizational process gaps and culture challenges that threaten to delay adopting new solutions. Champions mature solution delivery principles throughout the organization.  \nEXAMPLES OF ESSENTIAL JOB FUNCTIONS  \nManagement reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  \n• Guide Technology Solutions managers to ensure new solutions and existing services are delivered in accordance with customer expectations and strategic goals.  \n• Prioritize application implementation projects based on strategic goals, business needs, and available resources. Recommend project sequencing and resource allocation.  \n• Prioritize customer needs and ensure that applications meet user requirements and expectations.  \nUnderstand the business goals and align application services to support those objectives.  \n• Communicate effectively with stakeholders, including city leaders, end-users, and TS teams, to provide updates on the implementation progress, address concerns, and gather feedback.  \n• Establish quality assurance processes to ensure that the implemented solutions meet the required standards and align with user expectations. Review and approve test plans, monitor testing processes, and ensure thorough testing of business results with minimal risk. Engage business partners throughout the testing process and address potential risks.  \n• Lead and manage technology staff to deliver successful go-lives of new technology projects.  \n• Mentor technology and business staff on solution delivery best practices.  \n• Establish measurable individual and team objectives aligned with business goals.  \n• Collaborate with Technology Solutions managers to ensure comprehensive system models, designs, documents, specifications, and diagrams are completed and transitioned to production support teams post-go-live.  \n• Ensure that the implemented applications comply with relevant legal and regulatory requirements, and internal security policies. Implement measures to safeguard sensitive data and protect against cybersecurity threats.  \n• Recommend business process redesign to seamlessly integrate new technology solutions and enhance overall efficiency.  \n• Direct post-resolution follow-ups for Service Delivery hyper-care issues to ensure timely and adequate problem resolution.  \n• Regular and consistent attendance for the assigned work schedule is essential.  \nMarginal Duties:  \n• Performs other duties as assigned.  \nTypical Decisions:  \n• Establish and maintain strong liaison relationships with business partners and the Technology Solutions (TS) department to deliver effective technical solutions to production use. Continuou","cbCaiaJROcHl6rKc","https://ap.wps.com/l/cbCaiaJROcHl6rKc","pdf",67017,"English","# Summary of Duties\n## Core responsibilities and leadership\n## Essential job functions\n# Typical Decisions\n## Stakeholder and team management\n## Technical, compliance, and integration knowledge\n# Marginal Duties","[{\"question\":\"What are the primary responsibilities of an Applications Service Delivery Manager?\",\"answer\":\"The manager ensures seamless delivery, maintenance, and support of applications. It also oversees implementation, go-live leadership, and ongoing management of application services.\"},{\"question\":\"How does this role support successful adoption of new applications?\",\"answer\":\"It manages current and upcoming implementations and ensures business and technology teams are prepared to adopt new solutions at launch. It also addresses organizational process gaps and culture challenges that could delay adoption.\"},{\"question\":\"What quality, security, and compliance requirements must be addressed?\",\"answer\":\"The role establishes quality assurance processes, reviews and approves test plans, and monitors testing to minimize risk. It also ensures compliance with legal and regulatory requirements and internal security policies, including safeguarding sensitive data and mitigating cybersecurity threats.\"}]","Applications Service Delivery Manager - job description | PDF",1789348287,{"code":4,"msg":82,"data":97},[98,101,106,111,116,121,126,131,136],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":99,"slug":100},90,"presentations",{"id":102,"doc_module":22,"doc_module_name":25,"category_name":103,"show_sort_weight":104,"slug":105},12,"Resumes",80,"resumes",{"id":107,"doc_module":22,"doc_module_name":25,"category_name":108,"show_sort_weight":109,"slug":110},14,"Invoices",70,"invoices",{"id":112,"doc_module":22,"doc_module_name":25,"category_name":113,"show_sort_weight":114,"slug":115},15,"Posters",60,"posters",{"id":117,"doc_module":22,"doc_module_name":25,"category_name":118,"show_sort_weight":119,"slug":120},16,"Social Media",50,"social-media",{"id":122,"doc_module":22,"doc_module_name":25,"category_name":123,"show_sort_weight":124,"slug":125},17,"Forms",40,"forms",{"id":127,"doc_module":22,"doc_module_name":25,"category_name":128,"show_sort_weight":129,"slug":130},18,"Letters",30,"letters",{"id":132,"doc_module":22,"doc_module_name":25,"category_name":133,"show_sort_weight":134,"slug":135},21,"Paper Templates",5,"papers-templates",{"id":137,"doc_module":22,"doc_module_name":25,"category_name":138,"show_sort_weight":4,"slug":139},158,"General","general-158"]