[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-241025-105":53,"doc-detail-241025-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","appendix-1-principles-of-the-london-underground-public-wi-fi-operational-agreement-glossary","Appendix 1 - Principles of the London Underground Public Wi-Fi Operational Agreement - Glossary","","Appendix 1 presents operational principles and a glossary for the London Underground public Wi‑Fi service under an Operational Agreement. It defines key roles and governance elements for managing change, incidents, problems, service readiness, and network operations. The glossary explains concepts such as the Change Advisory Board, change approvers, CMDB, controlled shut down during security incidents, service desk responsibilities, SLA metrics, and the scope of customers and infrastructure. It also outlines the operational responsibilities of the Authority and the Concessionaire and interactions required to run the service.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/appendix-1-principles-of-the-london-underground-public-wi-fi-operational-agreement-glossary/241025/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/appendix-1-principles-of-the-london-underground-public-wi-fi-operational-agreement-glossary/241025.png","ImageObject",442,249,{"name":88,"@type":89},"Taylor Morgan","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-25","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the operational principles in Appendix 1?","Question",{"text":108,"@type":109},"It defines separate responsibilities between the Authority and the Concessionaire’s operational teams and the required interactions to run the public Wi‑Fi service.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What does the Change Advisory Board (CAB) do?",{"text":113,"@type":109},"The CAB advises the Change Manager or Authority on the assessment, prioritisation, and scheduling of changes, typically with representatives from the IT Service Provider, the business, and third parties such as suppliers.",{"name":115,"@type":106,"acceptedAnswer":116},"What is covered under Incident Management and Problem Management?",{"text":117,"@type":109},"Incident Management manages the lifecycle of incidents with the primary objective of returning service to users as quickly as possible, while Problem Management manages problems to prevent incidents and minimise impacts of incidents that cannot be prevented.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},241025,1790043501,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},1099523885336,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Appendix 1  \nPrinciples of the London Underground Public Wi-Fi Operational  \nAgreement  \nGlossary  \n\n| Best Practice Change\u003Cbr>Management | Proven Change activities and Change processes that have been successfully used by multiple organisations. |\n| --- | --- |\n| Change Advisory Board | A group of people that advises the Change Manager or Authority in the Assessment, prioritisation and scheduling of Changes. This board is usually made up of representatives from all areas within the IT Service Provider, the Business, and Third Parties such as Suppliers |\n| Change Approvers | The persons with the authority to approve a change, usually a member of the Change Advisory Board (CAB) |\n| Change Policy and Processes | The Policy that governs the approach to Change Management and the Change Management process detailed in the Operational Agreement |\n| Configuration Item (CI) | Any Component that needs to be managed in order to deliver the Service |\n| Configuration Management Database (CMDB) | A database used to store Configuration Records throughout their Lifecycle |\n| Controlled Shut Down | The managed interruption of the Service, which would be activated during a security incident |\n| Customers | The general public who pay the Concessionaire to use the Service |\n| Customer Service Contact Centre | The team which will receive contact from customers who will use the Service |\n| Down Time | An agreed period of time when Service can be interrupted during a Planned Change window |\n| Emergency Planned Change | A Change that must be introduced as soon as possible. For example to resolve a Major Incident or implement a Security patch |\n| Fault Incidents | An unplanned interruption to the Service or a reduction in the quality of the Service |\n| Incident Management | The Process responsible for managing the Lifecycle of all Incidents . The primary Objective of Incident Management is to return the Service to users as quickly as possible |\n| Infrastructure | WLAN equipment installed, owned and maintained (or to be installed, owned and maintained at anytime during the Term) by or on behalf of the Authority at the Locations for use by (i) the Concessionaire in the provision of the WiFi Service and (ii) the Authority and/or such other third parties as may be authorised from time to time for non-commercial purposes by the Authority, as such infrastructure is more particularly described in the Infrastructure Specification |\n| Network Components | The hardware used to provide the infrastructure for the Service |\n| Network Management | The remote access to the elements of the service directly provided by the Concessionaire, such as, but not limited to; Portal Access and access to the Internet |\n| Operational Agreement | The Document used by both parties which will detail all the |\n\n|  | required processes and procedures needed to support the Service. |\n| --- | --- |\n| Operational Document | The Document which becomes the Operational Agreement that details the processes which will be in place between both parties to operate the Service |\n| Out of Traffic Hours | The time slot in which no trains run across the underground train network |\n| Planned Change | A pre-approved piece of work that follows a Procedure or Work Instruction scheduled to take place during a pre-agreed Change Window. |\n| Problem Management | The Process responsible for managing the Lifecycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimise the Impact of Incidents that cannot be prevented |\n| Ready for Service . | A Location is tested and commissioned and is accepted as ready for Public WiFi use by both Parties. |\n| Remedy Fault Management Process | Fully integrated ITIL based Incident Management and Problem Management application |\n| SLA | The Service Level Agreement which will define Quality of Service and the metrics used to measure the service and the remedies in place for not achieving the Service |\n| Service Desk","cbCais6MJMAvM89u","https://ap.wps.com/l/cbCais6MJMAvM89u","pdf",228714,27,"English","# Best Practice Change Management\n## Change Advisory Board\n## Change Approvers\n## Change Policy and Processes\n## Configuration Management Database (CMDB)\n## Controlled Shut Down\n## Customers\n## Customer Service Contact Centre\n## Down Time\n## Emergency Planned Change\n## Fault Incidents\n## Incident Management\n## Infrastructure\n## Network Components\n## Network Management\n## Operational Agreement\n## Operational Document\n## Out of Traffic Hours\n## Planned Change\n## Problem Management\n## Ready for Service\n## Remedy Fault Management Process\n## SLA\n## Service Desk\n## Public Wi‑Fi Service\n# Scope\n## Authority responsibilities\n## Concessionaire responsibilities\n## Operational areas and dependencies","[{\"question\":\"What is the purpose of the operational principles in Appendix 1?\",\"answer\":\"It defines separate responsibilities between the Authority and the Concessionaire’s operational teams and the required interactions to run the public Wi‑Fi service.\"},{\"question\":\"What does the Change Advisory Board (CAB) do?\",\"answer\":\"The CAB advises the Change Manager or Authority on the assessment, prioritisation, and scheduling of changes, typically with representatives from the IT Service Provider, the business, and third parties such as suppliers.\"},{\"question\":\"What is covered under Incident Management and Problem Management?\",\"answer\":\"Incident Management manages the lifecycle of incidents with the primary objective of returning service to users as quickly as possible, while Problem Management manages problems to prevent incidents and minimise impacts of incidents that cannot be prevented.\"}]","Appendix 1 - Principles of the London Underground Public Wi-Fi Operational Agreement - Glossary | PDF",1789169055,9]