[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-279999-105":53,"doc-detail-279999-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","appendix-1-draft-rent-arrears-policy-and-procedure-v10","Appendix 1 - Draft Rent Arrears Policy and Procedure v1.0","","Temporary Accommodation Rent Arrears Policy and Procedure sets out how Epsom & Ewell Borough Council manages rent collection, arrears recovery, and possession proceedings for non-secure tenants and licensees in interim or temporary accommodation. It establishes the purpose and applicability of the policy, defines key terms and roles, and describes a staged escalation process from early contact and payment support through to possession action and eviction as a last resort. Tenancy sustainment measures focus on preventing arrears through early intervention, advice, and maximising income to keep households in their homes where possible.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/appendix-1-draft-rent-arrears-policy-and-procedure-v10/279999/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/appendix-1-draft-rent-arrears-policy-and-procedure-v10/279999.png","ImageObject",442,249,{"name":88,"@type":89},"Sarah ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-27","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Rent Arrears Policy and Procedure?","Question",{"text":108,"@type":109},"It sets out how the council manages rental income, rent arrears, and possession proceedings for non-secure tenants and licensees in interim or temporary accommodation. It also aims to prevent arrears through early contact and support and to use legal action only when necessary.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Who does the policy apply to?",{"text":113,"@type":109},"It applies to rent, service, and storage charges and recovery of former tenancy arrears for non-secure tenants and licensees in interim/temporary accommodation under the Housing Act 1996, and licensees at Woodside, Defoe Court, and East Street, Epsom.",{"name":115,"@type":106,"acceptedAnswer":116},"When will eviction be pursued?",{"text":117,"@type":109},"Eviction will only be pursued as a last resort after other resolution methods have failed and all requirements of the Pre-Action Protocol have been met.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},279999,1789531720,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":15,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":79},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Version number: 1.0  \nDate: October 2025  \nHousing Services  \nTemporary Accommodation Rent Arrears Policy and Procedure  \nVersion Tracking  \n\n| Policy Title | Temporary Accommodation Rent Arrears Policy and Procedure |  |  |\n| --- | --- | --- | --- |\n| Version | Committee |  | Date Approved |\n| 1.0 | Community & Wellbeing |  | 19 November 2025 |\n|  |  |  |  |\n|  |  |  |  |\n\nRevision History  \n\n| Revision Date | Revisor | Version | Description of Revision |\n| --- | --- | --- | --- |\n|  |  |  |  |\n|  |  |  |  |\n|  |  |  |  |\n|  |  |  |  |\n\n1. Purpose  \nThe purpose of the Rent Arrears Policy and Procedure is to set out how Epsom & Ewell Borough Council (EEBC) manages rental income, rent arrears, and possession proceedings for non-secure tenants and licensees living in interim and temporary accommodation provided or managed by the Council.  \nThis policy should be read in conjunction with the Pre-Action Protocol for Possession Claims for Social Landlords.  \nThis policy and procedure will be applied ensuring that there is early contact and support in order to prevent arrears accruing and that the tenant or licensee can receive the right advice and support at the earliest opportunity.  \nThis policy will set out when appropriate legal action will be taken to minimise arrears increasing and to seek possession of the property. Eviction will only be pursued as a last resort where all other methods of resolution have been unsuccessful and after all requirements of the Pre-Action Protocol have been met.  \n1. Applicability  \nThis policy and procedure applies to rent, service and storage charges and the recovery of former tenancy arrears and is applicable to all non-secure tenants and licensees who are accommodated in interim/temporary accommodation under s.188 or s.193 of the Housing Act 1996 (as amended) or who are licensees at Woodside, Defoe Court, East Street, Epsom.  \n2. Terms  \n“Rent” and “arrears” apply to all rent , accommodation, service and storage charges.  \n“Tenancy and licence” refer to the relevant agreement between EEBC and the household for provision of interim or temporary accommodation.  \n“Tenant and licensee” applies to those who we have accommodated under a homelessness duty who have a liability to pay rent , accommodation, service or storage charge to EEBC.  \n“Rent liability” is due from the commencement date of the tenancy or licence agreement and then every Monday thereafter. Some tenancies or licences include a service charge.  \nThe term “Tenancy Sustainment Officer” (TSO) allows flexibility to enable not just one role tobe solely responsible for proving tenancy management and support. The role of providing tenancy sustainment will include the Temporary Accommodation Officer (TAO), Housing Needs Officer and Move-On Officers.  \n3. Background  \nRental income pays for the services provided to tenants and licences, including tenancy management and repairs. It is therefore essential for rent collection to be maximised and any rent debt owed to the Council reduced through effective management of rent arrears and tenancy sustainment.  \nThe Council’s approach focuses first on sustaining tenancies and licences through arrears prevention, early intervention, advice, support, and the maximisation of income to prevent,  \nminimise or manage debt.  \nWhere a tenant or licensee has accrued rent arrears, every effort will be made to ensure that the payments are brought up to date, or affordable repayment plans agreed, so that they can remain in the property.  \nHowever, the Council needs to balance supporting households with the need to cover the costs of providing the accommodation , so may need to take steps to regain possession of the property if rent arrears accrue.  \n5. Rent Arrears Procedure  \nThe Rent Arrears Policy and Procedure is based on a staged escalation process that depends on the amount and length of time the tenant or licensee is in arrears. This escalation process runs from initial contact and rent recovery through t","cbCaijd2LLf0dBf8","https://ap.wps.com/l/cbCaijd2LLf0dBf8","pdf",506330,"English","# Purpose\n## Applicability\n# Terms\n# Background\n# Rent Arrears Procedure\n## Prevention of Arrears and Tenancy Sustainment\n### Ways to Pay\n### New Occupants – Advice and Support at Sign-Up","[{\"question\":\"What is the purpose of the Rent Arrears Policy and Procedure?\",\"answer\":\"It sets out how the council manages rental income, rent arrears, and possession proceedings for non-secure tenants and licensees in interim or temporary accommodation. It also aims to prevent arrears through early contact and support and to use legal action only when necessary.\"},{\"question\":\"Who does the policy apply to?\",\"answer\":\"It applies to rent, service, and storage charges and recovery of former tenancy arrears for non-secure tenants and licensees in interim/temporary accommodation under the Housing Act 1996, and licensees at Woodside, Defoe Court, and East Street, Epsom.\"},{\"question\":\"When will eviction be pursued?\",\"answer\":\"Eviction will only be pursued as a last resort after other resolution methods have failed and all requirements of the Pre-Action Protocol have been met.\"}]","Appendix 1 - Draft Rent Arrears Policy and Procedure v1.0 | PDF"]