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It explains the roles and responsibilities of Customer Success Managers, Technical Consultants, and Learning Consultants, and outlines project phases from initiation through planning, execution, evaluation, and closing. 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It focuses on integrations, change management, and training needed for successful launch and adoption.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the main responsibilities of the Customer Success, Technical, and Learning teams?",{"text":113,"@type":109},"Customer Success Managers coordinate support and solve complex implementation tasks. Technical Consultants handle SIS integration, authentication, LTI tools, content migration, and Canvas configuration. Learning Consultants focus on course design, adoption, and product training.",{"name":115,"@type":106,"acceptedAnswer":116},"What do admin teams learn during Week 1 training?",{"text":117,"@type":109},"Week 1 centers on configuring the Canvas environment. It includes account structure, SIS import and authentication options, content management using course tools, and extending Canvas using LTI external tools and feature options.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},356106,1791481008,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":47},2336477974920,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","APAC Standard Implementation  \n\n| Welcome |\n| --- |\n| We would like to welcome you to the Canvas family! This overview:\u003Cbr>· Explains how the Canvas team manages implementation.\u003Cbr>· Describes our implementation program.\u003Cbr>· Breaks down project roles and responsibilities.\u003Cbr>Appendix A provides further detail regarding project phases, milestones and deliverables. Appendix B provides intake dates and times. |\n\nImplementation Management  \nDuration  \nOur six-week implementation program has been designed to get you up and running with Canvas as quickly as possible. Our team works with you to ensure you have the system integrations, change management process and training needed to make your Canvas launch and adoption successful.  \nCustomer Success Project Team  \nThe Customer Success Managers (CSMs) will be your liaison throughout the 6-week implementation program. They work closely with the Technical Consultants (TCs) to solve complex implementation tasks and answer your configuration questions. The Learning Consultants ( LCs) are specialists in course design, adoption, and product training.  \nCSM  \nCustomer Success Manager  \nYour advocate and primary contact for the life of your account, through implementation and beyond.  \nTC  \nTechnical Consultant  \nYour technical expert for SIS integration, authentication, LTI tools, content migration, and Canvas itself.  \nLC  \nLearning Consultant  \nYour learning and adoption specialists who deliver product training and consulting.  \nProject Phases  \nWe divide implementation into phases with defi ned deliverables to provide a clear and organised path to success.  \nDuring Initiation, we prepare you for the upcoming weeks by setting up your Canvas instance and configuring user accounts for your project team. We identify your short-and long-term vision and goals for using Canvas in the Planning phase. Execution includes the completion of the implementation program, which includes configuration, training, and rollout plans. We Evaluate your Canvas implementation, review your technical setup, and prepare you for transition to post-implementation. After Closing, the CSM team will continue to support you moving forward.  \nImplementation Program  \nYour Canvas journey starts with a welcome call with our Customer Success Team to identify:  \n● your project team  \n● your organisational structure  \n● risks and gaps in responsibility for successful implementation  \n● project timelines and go-live date  \n● who from your organisation will attend project status meetings, technical discussions, and training sessions.  \nYou will then commence with our comprehensive implementation program, starting with an intensive 2-week block of training, which is designed to fast-track your understanding of Canvas. Working in a cohort model alongside other Canvas customers, we’ll prepare you with the knowledge, skills, and resources to launch your new LMS.  \nDuring week 1, your project team will learn how to set up your Canvas structure, integrate with other systems (such as your student information system and authentication) and ensure Canvas is fully configured to support the subsequent training of teachers/staff/instructors and the development of courses in week 2.  \nDuring weeks 3-6, you’ll continue to work with the Customer Success Team on your implementation journey with Canvas, working through self-paced modules covering Canvas Support, rollout and engagement strategy, learning and assessment design, analytics, statistics, and working with data.  \nThroughout the 6 weeks of implementation you will also have access to 1-on-1 consultation sessions with Customer Success Managers and Technical Consultants, as well as time during training sessions with Learning Consultants to support your teaching, learning, and technical goals.  \nIf you have purchased additional services, the Customer Success Team will coordinate delivery.  \nWeek 1 Training  \nYour fi rst week of Canvas implementation focuses on the configuration of your Canvas envi","cbCaiiiGDr0T4ndz","https://ap.wps.com/l/cbCaiiiGDr0T4ndz","pdf",139881,13,"English","# Welcome\n# Implementation Management\n## Duration\n## Customer Success Project Team\n## Project Phases\n## Implementation Program\n# Week 1 Training\n## Administering Canvas Part 1-Account Structure\n## Administering Canvas Part 2-Data Provisioning\n## Administering Canvas Part 3-Content Management\n## Administering Canvas Part 4-Configuring and Extending Canvas\n# Week 2 Training","[{\"question\":\"What is the duration and purpose of the APAC Canvas implementation program?\",\"answer\":\"The program runs for six weeks and is designed to get teams up and running with Canvas quickly. It focuses on integrations, change management, and training needed for successful launch and adoption.\"},{\"question\":\"What are the main responsibilities of the Customer Success, Technical, and Learning teams?\",\"answer\":\"Customer Success Managers coordinate support and solve complex implementation tasks. Technical Consultants handle SIS integration, authentication, LTI tools, content migration, and Canvas configuration. Learning Consultants focus on course design, adoption, and product training.\"},{\"question\":\"What do admin teams learn during Week 1 training?\",\"answer\":\"Week 1 centers on configuring the Canvas environment. It includes account structure, SIS import and authentication options, content management using course tools, and extending Canvas using LTI external tools and feature options.\"}]","APAC Standard Implementation - Canvas implementation program overview | PDF",1790123423]