[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-241434-105":53,"doc-detail-241434-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","aoda-multi-year-plan-data-direct-accessibility-policy","AODA Multi-year Plan - Data Direct Accessibility Policy","","Data Direct Accessibility Policy outlines strategies to remove barriers across Ontario accessibility standards, aligned with the Accessibility for Ontarians with Disabilities Act (AODA), the Customer Service Standards, and relevant Ontario Human Rights Code requirements. The plan defines purpose and scope, assigns training responsibilities from owners/executives to department managers, and specifies ongoing training refresh cycles. It covers accessible customer service, information and communication measures (including WCAG 2.0 Level AA and alternative formats), employment interview accommodations, and emergency response planning, with training records maintained.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/aoda-multi-year-plan-data-direct-accessibility-policy/241434/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/aoda-multi-year-plan-data-direct-accessibility-policy/241434.png","ImageObject",442,249,{"name":88,"@type":89},"Theodore","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-14","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the Data Direct Accessibility Policy under AODA?","Question",{"text":109,"@type":110},"It defines Data Direct Group Inc.’s policy for training and accessibility obligations under the AODA, including related Human Rights requirements.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which employees are required to complete AODA accessibility training?",{"text":114,"@type":110},"Training applies to Data Direct employees who interact with the general public as part of their job functions, and it also covers staff involved in developing policies and those providing goods and services on the organization’s behalf.",{"name":116,"@type":107,"acceptedAnswer":117},"How are accessible customer service and communication requirements implemented?",{"text":118,"@type":110},"The plan requires staff to remove and prevent barriers, consider a person’s disability when communicating, allow assistive devices and service animals, and provide information through accessible formats, including WCAG 2.0 Level AA compliant website/intranet and alternative options such as written or recorded messages.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},241434,1790205885,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},7971461740886,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Data Direct Accessibility Policy has strategies to remove barriers for each of the standards  \nData Direct can arrange for accessible feedback and alternate formats upon request  \n1.0 PURPOSE  \n1.1 Defines Data Direct Group Inc.’s Policy with respect to the training in regards to Accessibility Disability Ontario Act as well as Human Rights.  \n2.0 SCOPE  \n2.1 This training is applicable only to Data Direct Group Inc.’s employees who interact with the general public as a regular part of their job function. For each training module identify the barriers, train the staff and document the policies and training.  \n3.0 WHO REQUIRES TRAINING AND HOW WILL ITBE MANAGED.  \n3.1 In accordance with AODA training will be done for anyone who provides goods and services to customers on the Data Direct’s behalf. Anyone involved in developing policies including: managers, executive and owners.  \n3.2 Training is rolled out by the owners and executives to the department managers, then each manager manages the training with their respective staff.  \n3.3 Training modules applicable to our company may be found here for customer service, information and communication standards, employment, and human rights code. Training is available to watch, read, hear or have it presented to the employee. Training is ongoing throughout the year as well as every 3 years refreshed. We use the government sites available for this such [as accessforward.ca](as accessforward.ca). Training records are kept and stored.  \n3.3.1 General Information-[http://accessforward.ca/](http://accessforward.ca/)  \n3.3.2. Customer Service-[http://accessforward.ca/front/customerService/](http://accessforward.ca/front/customerService/)  \n[3.3.3 Training](3.3.3 Training)  \nWe are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.  \nIn addition, we will train:  \na) all persons who participate in developing the organization’s policies; and  \nb) all other persons who provide goods, services or facilities on behalf of the organization Training of our employees and volunteers on accessibility relates to their specific roles.  \nTraining includes:  \n• purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards  \n• our policies related to the Customer Service Standards  \n• how to interact and communicate with people with various types of disabilities  \n• how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person  \n• how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. These include: Website and intranet WCVAG  \n2:0 (Level AA) compliant, language settings for screen readers, make the printed piece with larger size fonts for easier reading. Communicating through the written word instead of verbal word. Record information on mp3 .  \n• what to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.  \nWe train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.  \nWe maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.  \nMulti Year Planning-The Accessibility Policy having strategies to remove barriers for each of the standards.  \n3.3.3.1 Step one-Create Policies that outline how we provide goods and services to people with disabilities. Policy is guided by dignity, independence, integration, equal opportunity. Identify, remove and prevent potential barriers for people with disabilities to receive our services. Consider a person’s disability when communicating with them. Allow assistive ","cbCaiogSx2i4rNRy","https://ap.wps.com/l/cbCaiogSx2i4rNRy","pdf",208056,"English","# 1.0 PURPOSE\n## 1.1 Policy definition\n# 2.0 SCOPE\n## 2.1 Applicability to employees and training approach\n# 3.0 WHO REQUIRES TRAINING AND HOW WILL IT BE MANAGED\n## 3.1 Who must be trained\n## 3.2 Training rollout responsibilities\n## 3.3 Training modules and availability\n## 3.3.3 Training records and commitment\n## 3.3.3.1 Step one - Create policies\n## 3.3.3.2 Step two - Train staff\n## 3.3.3.3 Step three - Document policies and training\n## 3.3.4 Information and communication\n## 3.3.5 Employment\n## Interview process accommodations\n## Emergency plan requirements","[{\"question\":\"What is the purpose of the Data Direct Accessibility Policy under AODA?\",\"answer\":\"It defines Data Direct Group Inc.’s policy for training and accessibility obligations under the AODA, including related Human Rights requirements.\"},{\"question\":\"Which employees are required to complete AODA accessibility training?\",\"answer\":\"Training applies to Data Direct employees who interact with the general public as part of their job functions, and it also covers staff involved in developing policies and those providing goods and services on the organization’s behalf.\"},{\"question\":\"How are accessible customer service and communication requirements implemented?\",\"answer\":\"The plan requires staff to remove and prevent barriers, consider a person’s disability when communicating, allow assistive devices and service animals, and provide information through accessible formats, including WCAG 2.0 Level AA compliant website/intranet and alternative options such as written or recorded messages.\"}]","AODA Multi-year Plan - Data Direct Accessibility Policy | PDF",1789175318]