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INTRODUCTION ................................................................................................................................... 3  \n2. GENERAL INFORMATION .................................................................................................................. 3  \n3. PROVEN EXPERIENCE ....................................................................................................................... 4  \n4. RESOURCES........................................................................................................................................ 7  \n5. PREVENTATIVE MAINTENANCE SCHEDULE, CORRECTIVE MAINTENANCE PROCEDURESAND A RESOURCE SCHEDULE .............................................................................................................. 13  \n6. TRANSITION PLAN ........................................................................................................................... 14  \n7. EXIT PLAN.......................................................................................................................................... 15  \n1. Introduction  \n• This Proposal Response Template provides Bidders with the basis for submitting a formal proposal to ACSA. The proper use of this template will ensure a clear response to ACSA's  \n• The response should follow the structure as outlined in this Proposal Response Template.  \n• The Bidders is requested to keep any additional appendices to a minimum and only attach material if it is deemed essential for the evaluation and understanding of this proposal. Any submitted appendices must be clearly referenced and numbered throughout this response.  \n2. General Information  \n• The Bidder agrees to perform the required services as defined in the scope of work and associated annexures to enable ACSA to achieve the required service objectives and deliverables as mapped for the duration of the contract, as well as performing preventative maintenance tasks and day to day service requests, at the defined service levels outlined in the Scope of Work.  \n• Bidders are required to complete the tables below with respect to their proposed solution, indicating whether the below specifications are met.  \n• The Bidders are requested to provide documentation in support of the responses in the tables below. If supporting documentation and/or proof thereof is not provided, the information will be considered as a non-response.  \n• All the supporting documents and/or proof thereof must be properly indexed under a separate Appendix, together with page numbers indicating the location of such supporting document and /or proof.  \n• Failure to clearly index and paginate may lead to sections not being evaluated due to not being located by the evaluation team and therefore be considered non-responsive  \n3. BIDDERS ORIGINAL EQUIPEMENT MANUFACTURER (OEM) ACCREDITATION  \n\n| PROOF OF OEM ACCREDITATION |  |  |  |\n| --- | --- | --- | --- |\n| Technology Services | Minimum Required OEM Accreditation/Partner | Bidders OEM Accreditation/Partner Level | Supporting\u003Cbr>Accreditation Certificate/Letter must be included. |\n| 1. ORACLE | Silver |  |  |\n| 2. IBM | Member |  |  |\n| 3. MICROSOFT | Silver |  |  |\n\nTable 1 – Bidders OEM Accreditation  \n3.1 PROVEN EXPERIENCE  \nInstructions to Bidders in relation to reference letters:  \nAll reference letters submitted as part of this tender must comply to the following requirements, any reference letter that does not comply will not be taken into consideration.  \n• Reference letters must be on company letter heads,  \n• Reference letters must have client contact details (name and surname, telephone and mail address),  \n• Reference letters must indicate the scope of services that were delivered by the potential bidders,• Reference letters must indicate the duration of the contract (start and end date)  \n• Reference letters must ","cbCailuOeKuIIac4","https://ap.wps.com/l/cbCailuOeKuIIac4","pdf",262657,"English","# Introduction\n# General Information\n# Bidders Original Equipment Manufacturer (OEM) Accreditation\n## Table 1 – Bidders OEM Accreditation\n# Proven Experience\n## Instructions to Bidders in relation to reference letters\n## Table 2 – Bidders Enterprise Applications Managed Services Experience\n## Bidders Dev/Ops Experience Requirements","[{\"question\":\"What is the purpose of Annexure B in the proposal process?\",\"answer\":\"Annexure B provides the structure and response requirements for bidders submitting an Enterprise Applications Managed Services proposal to ACSA.\"},{\"question\":\"How should bidders handle additional appendices and supporting documentation?\",\"answer\":\"Bidders should keep additional appendices to a minimum and only attach essential material. All supporting documents and proof must be properly indexed, paginated, and referenced with page locations; otherwise sections may not be evaluated.\"},{\"question\":\"What evidence is required for OEM accreditation and proven experience?\",\"answer\":\"Bidders must provide proof of OEM accreditation for Oracle, IBM, and Microsoft, and submit a minimum of three contactable reference letters to demonstrate at least five years’ relevant experience, including required client contacts and contract scope and dates.\"}]","Annexure B - Enterprise Applications Managed Services Proposal Response Form | PDF",1789234030]