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operation teams to achieve quality and timely deliverables  \n- Communicate effectively with system vendors, service staff and users  \n- Provide stable systems environment for gaming systems by identifying and rectifying potential concerns and be able to provide quick and accurate problem diagnostics  \n- Participate in business meetings to follow up issues or requests raised by business units  \n- Monitor gaming systems to detect deficiencies and provide support  \n- Ensure effective on-going support for nominated gaming systems for business continuity  \n- Respond to service requests in a timely and effective manner, with the need to be on call for ad hoc shift duties  \n- Follow IS&T practices and procedures for technical troubleshooting  \n- Ensure maximum up-time and performance of nominated gaming systems to maintain user confidence  \n- Ensure policies and procedures are documented for systems and support functions  \n- Perform system test to ensure quality products are delivered and meet customers' expectation  \nREQUIREMENTS  \n- Bachelor's degree in computer science, or a related area of study  \n- 1 to 3 years of relevant Casino Gaming Application Support or development  \n- Good sense of business functional processes and able to communicate with business users effectively  \n- Good working knowledge of the processes and procedures that will be in use and how these relate to the operation of IT Systems  \n- Good analytical skills and ability to handle tasks under tight time frame  \n- Good basic knowledge of IT in operating systems administration, networking, database, and software application installation and configuration  \n- Good communication, interpersonal skills, and the ability to establish strong working relationships at all levels with internal and external parties  \n- Dynamic, outgoing personality with excellent communication and negotiation skills  \n- Abiltiy to prioritize project tasks and resolve conflicts  \n- Fluent in English and Chinese (Cantonese or Mandarin), both oral and written  \nDepartment： IS&T  \nPosition Title： Assistant Manager – Gaming Ops  \nJOB DESCRIPTION:  \n- Design and develop operational processes and standards  \n- Plan and manage Team resources for different projects and tasks  \n- Define KPIs and development plans for each individuals  \n- Review performance for each individuals in a regular basis  \n- Lead any production system maintenance and implementation in Gaming Area  \n- Manage QA and UAT for upgrade patches on production systems  \n- Review and response to Audit and security requirements  \n- Review and response to business recommendations and requirements to maintain / improve service level and quality  \n- Execute SDLC processes  \n- Lead in problem diagnostics, root cause analysis, and solution development in Gaming systems  \n- Able to engage stakeholders and drive them agreement  \n- Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrates a beneficial service  \n- Provide a stable systems environment for all nominated systems by identifying and rectifying potential concerns, be able to provide quick and accurate problem diagnosis  \nREQUIREMENTS  \n- 5 years relevant working experience on Gaming Systems and related areas  \n- Bachelor degree in Information Systems , Information Systems Management or equivalent  \n- Fluent English and Cantonese are required, Mandarin is an advantage  \n- Communication, negotiation, operational, problem solving and project management skills are required  \n- Understanding on CISA/CISSP, PMP, ITIL is an advantage  \n- Ability to adopt always changing working environment and able to handle unexpected situations  \n- Willing to work overtime, commit and delegate to any work assignments, and ability","cbCaiod2F9tZxO9J","https://ap.wps.com/l/cbCaiod2F9tZxO9J","pdf",1017527,7,"English","# Job Description\n## Analyst - Gaming Ops\n## Assistant Manager - Gaming Ops\n## Manager - Non Gaming Ops","[{\"question\":\"What are the core responsibilities for the Analyst - Gaming Ops role?\",\"answer\":\"The role focuses on problem diagnostics, root cause analysis, gaming system support, system monitoring, timely service-request handling, and ensuring maximum uptime and documented procedures.\"},{\"question\":\"What additional duties are included for the Assistant Manager – Gaming Ops position?\",\"answer\":\"It adds operational process and standards design, team resource planning, KPI definition, performance review, production maintenance leadership, QA/UAT management for patches, and audit/security and business recommendation responses.\"},{\"question\":\"What leadership responsibilities distinguish the Manager – Non Gaming Ops role?\",\"answer\":\"It emphasizes production maintenance in back-of-house or hotel areas, managing the system release life cycle, leading non-gaming diagnostics and solution development, overseeing vendor relationships, and acting as leadership when the team leader is absent.\"}]","Analyst-Gaming Ops - Assistant Manager - Manager Job Description | PDF",1789353591]