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................................................................................................................................. 4  \nEXECUTIVE SUMMARY ............................................................................................................................ 4  \nKey recommendations ........................................................................................................................ 6  \nINTRODUCTION ....................................................................................................................................... 8  \nThe Transition ..................................................................................................................................... 8  \nBACKGROUND ..................................................................................................................................... 9  \nPhase 1 ............................................................................................................................................ 9  \nPhase 2 .......................................................................................................................................... 11  \nPLAN & METHODOLOGY ....................................................................................................................... 11  \nObjectives ......................................................................................................................................... 11  \nMethodology..................................................................................................................................... 12  \nEnter and View .............................................................................................................................. 13  \nStaff focus groups ......................................................................................................................... 13  \nSurveys .......................................................................................................................................... 14  \nPatient interviews ......................................................................................................................... 15  \nSocial Media Analysis .................................................................................................................... 16  \nData analysis ................................................................................................................................. 16  \nQuality plan....................................................................................................................................... 16  \nFINDINGS ............................................................................................................................................... 17  \nCapacity............................................................................................................................................. 18  \nStaffing levels ................................................................................................................................ 19  \nStaff expertise and support out of hours...................................................................................... 22  \nBed shortage ................................................................................................................................. 26  \nTreatment waiting times............................................................................................................... 28  \n2  \nAppointment waiting times .......................................................................................................... 30  \nTransport and parking....................................................................................","cbCaic0D50iTLFnF","https://ap.wps.com/l/cbCaic0D50iTLFnF","pdf",2491176,87,"English","# Executive Summary\n## Key recommendations\n# Introduction\n## The Transition\n## Background\n## Phase 1\n## Phase 2\n# Plan & Methodology\n## Objectives\n## Methodology\n## Enter and View\n## Staff focus groups\n## Surveys\n## Patient interviews\n## Social Media Analysis\n## Data analysis\n## Quality plan\n# Findings\n## Capacity\n## Staffing levels\n## Staff expertise and support out of hours\n## Bed shortage\n## Treatment waiting times\n## Appointment waiting times\n## Transport and parking\n## Travel time\n## Accessibility of transport\n## Parking affordability and availability\n## Communication\n## Patient communication\n## Communication to the Public\n## Communication to staff\n## Coordination between sites\n## Staff experience of the transition\n# Recommendations\n## Capacity\n## Transport & Parking\n## Communication","[{\"question\":\"What time period does Phase 2 cover in the UHNM service transition evaluation?\",\"answer\":\"Phase 2 covers April to November 2015, with the overall report completed in July 2016.\"},{\"question\":\"How does the report gather evidence for its findings?\",\"answer\":\"It uses objectives and a structured methodology including enter and view, staff focus groups, surveys, patient interviews, social media analysis, data analysis, and a quality plan.\"},{\"question\":\"Which operational areas are analyzed in the findings section?\",\"answer\":\"The findings cover capacity and staffing, bed shortages, treatment and appointment waiting times, transport and parking (including travel time and accessibility), and communication and coordination between sites.\"}]","An Evaluation of the Transition of Services at UHNM - Report Completed July 2016 | PDF"]