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The IPA user guide explains required browser and software setup, how to register and log in, and how administrators manage user accounts, roles, and provider assignments. It also covers the dashboard message types, message search filters, and the workflow for submitting inquiries when searches return no results.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/altura-mso-connect-ipa-user-guide-provider-portal/288490/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/altura-mso-connect-ipa-user-guide-provider-portal/288490.png","ImageObject",442,249,{"name":88,"@type":89},"Bill Black","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-17",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is Altura MSO CONNECT used for?","Question",{"text":108,"@type":109},"Altura MSO CONNECT is Altura MSO’s secure, HIPAA-compliant portal for electronic transactions, used to verify member eligibility, submit authorizations, check claims, and view capitation reports.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the requirements to access Altura MSO CONNECT?",{"text":113,"@type":109},"You need JavaScript and pop-ups enabled, and use a supported browser version such as Chrome 89+, Firefox 77+, Microsoft Edge 89+, or Safari 13+. The portal also uses the latest Adobe Reader available from the login page.",{"name":115,"@type":106,"acceptedAnswer":116},"How do providers register and log into a PROVIDER account?",{"text":117,"@type":109},"Providers register by clicking Register on the Home page, completing the required Registration Form fields, accepting HIPAA regulations and the User Access Agreement, submitting the form, and printing/signing/FAXing it within the workflow. To log in, go to the portal URL, select PROVIDER, enter username/password, complete CAPTCHA verification, and click Login.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},288490,1789633546,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":42,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":8},24189269381491,"https://ap-avatar.wpscdn.com/avatar/160000cf11732dd8392?x-image-process=image/resize,m_fixed,w_180,h_180&k=1788146458752108895","Altura MSO Connect:  \nAltura’s secure referral portal  \nIPA USER GUIDE  \n2  \nGetting Started .......................................................................................... 3  \nSettings ..................................................................................................... 4  \nDashboard & Messages............................................................................ 6  \nHow to submit an inquiry ………………………………………………………7  \nDirectory.................................................................................................. 11  \nClaims ..................................................................................................... 12  \nReferrals (Authorizations Submission) .................................................... 13  \nAuthorization Search/Details..………………………………………………..24  \nNeed Medical Records from PCP……………………….…….…..………...26  \nHow to UPLOAD Post-Visit Notes for the PCP ……………………………28  \nReports ................................................................................................... 29  \nSupport & Tips ............................................................................................. 30  \nCONNECT is Altura MSO’s secure, HIPAA compliant web portal for electronic transactions. You can use it to verify member eligibility, submit authorizations, check claims, and view capitation reports.  \nTo use Altura MSO CONNECT, your computer must be set up properly. You will need:  \n• JavaScript and pop-ups enabled on your browser  \n• Chrome 89 or higher, Firefox 77 or higher, Microsoft Edge 89 or higher and Safari 13 or higher  \n• Latest Adobe Reader version available to download in the login page  \nTo register as a new provider:  \nYou must be a registered user to access Altura MSO CONNECT.  \n1. Click Register on the Home page and select PROVIDER.  \n2. Complete all the required fields on the Registration Form.  \n3. Read and accept the HIPAA regulations and User Access Agreement at the bottom of the form.  \n4. Click the Submit button at the bottom of the form to complete the registration process.  \n5. On the next screen, click the button to print the form. Sign the form and FAX it to the number listed on the page. Altura’s Web Portal team will contact you within 48 hours.  \nTo log into your PROVIDER account:  \n1. Go to [https://connect.alturamso.com](https://connect.alturamso.com)  \n[2](2). On top page, click Login and select PROVIDER.  \n3. Enter your username and password.  \n4. Enter the CAPTCHA verification.  \n5. Click Login.  \n3  \nGetting Started  \n4  \nSettings  \nAs a registered user, you can change personal information such as your email, password and other information associated with the account.  \nCreating a New User Account-as a Group Administrator:  \n1. Click on username on top right and select Manage Group.  \n2. Click   \n3. Enter User Profile-First and last name, username, password, etc.  \n4. Select User Roles  \n• Eligibility-Allows a user to check member eligibility.  \n• Authorization & Consult Submission-Allows user to submit new authorizations or consults.  \n• Authorization & Consult Search-Allows user to search for authorizations or consults.  \n• Claims-Allows user to search for claims.  \n• Capitation Reports-Allows user toaccess capitation reports.  \n• Admin-Gives administrator privileges to a user.  \n5. Assign Provider  \n• Click  to assign a provider.  \n• Click  to assign all providers.  \n• Click to unassign provider from a user.  \n6. Click CREATE USER  \nNOTE: HIPAA regulations require you to change your passwords every 90 days. The system will alert you to change your password. Altura CONSULT allows providers to coordinate the care of a patient through the online exchange and review of clinical data. Please contact your Provider Rep for more details.  \nEditing a User as an Administrator:  \n1. Click on username on top right and select Manage Group.  \n2. Under Group Users, select the user you want to edit by clicking on User’s Name.  \n3. Edit user profile, role,","cbCaijCGtnJJHmpC","https://ap.wps.com/l/cbCaijCGtnJJHmpC","pdf",2030052,"English","# Getting Started\n# Settings\n## Creating a New User Account-as a Group Administrator\n## Editing a User as an Administrator\n# Dashboard & Messages\n## Dashboard\n## Messages\n## How to Submit Inquiries\n# Directory\n# Claims\n# Referrals (Authorizations Submission)\n# Authorization Search/Details\n# Need Medical Records from PCP\n# How to UPLOAD Post-Visit Notes for the PCP\n# Reports\n# Support & Tips","[{\"question\":\"What is Altura MSO CONNECT used for?\",\"answer\":\"Altura MSO CONNECT is Altura MSO’s secure, HIPAA-compliant portal for electronic transactions, used to verify member eligibility, submit authorizations, check claims, and view capitation reports.\"},{\"question\":\"What are the requirements to access Altura MSO CONNECT?\",\"answer\":\"You need JavaScript and pop-ups enabled, and use a supported browser version such as Chrome 89+, Firefox 77+, Microsoft Edge 89+, or Safari 13+. The portal also uses the latest Adobe Reader available from the login page.\"},{\"question\":\"How do providers register and log into a PROVIDER account?\",\"answer\":\"Providers register by clicking Register on the Home page, completing the required Registration Form fields, accepting HIPAA regulations and the User Access Agreement, submitting the form, and printing/signing/FAXing it within the workflow. To log in, go to the portal URL, select PROVIDER, enter username/password, complete CAPTCHA verification, and click Login.\"}]","Altura MSO Connect - IPA User Guide - Provider Portal | PDF"]