[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-280026-105":53,"doc-detail-280026-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","airbnb-response-to-coronavirus-crisis-policy-letter-on-economic-recovery","Airbnb Response to Coronavirus Crisis - Policy Letter on Economic Recovery","","A policy letter dated March 17, 2020 from Airbnb executives to U.S. House leaders thanks congressional leadership for coronavirus emergency funding and guidance, and describes how Airbnb is supporting hosts, guests, employees, and local communities. It outlines global cancellation protections, planned tools and financial relief for cancellations beyond April 14, and measures for employee health and wages while working from home. It also discusses expected impacts on travel industry solo entrepreneurs and small businesses, with requests for federal policymakers to prioritize hosts’ economic stability.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/airbnb-response-to-coronavirus-crisis-policy-letter-on-economic-recovery/280026/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/airbnb-response-to-coronavirus-crisis-policy-letter-on-economic-recovery/280026.png","ImageObject",442,249,{"name":88,"@type":89},"McGucket","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What cancellation policy did Airbnb implement for March 14, 2020?","Question",{"text":109,"@type":110},"Airbnb put in place a global policy allowing guests to cancel reservations and receive a full refund of 100% of the cost, including fees, for eligible reservations.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How did Airbnb plan to support bookings beyond April 14, 2020?",{"text":114,"@type":110},"Airbnb planned new tools and programs, including rewards for hosts offering refunds, new search filters for cancellation policy options, and a travel-coupon refund of the Guest Service Fee for qualifying new bookings canceled up to June 1, 2020.",{"name":116,"@type":107,"acceptedAnswer":117},"How did Airbnb address employee health and income during the crisis?",{"text":118,"@type":110},"Airbnb directed American employees to work from home, and committed over $4 million to keep hourly workers paid their normal wages while employees worked remotely.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},280026,1790024074,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},1236954412713,"https://us-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Chris Lehane  \nSenior Vice President, Policy & Communications  \nAir b nb 888 Brannan Street San Francisco, CA 94103  \nThe Honorable Nancy Pelosi Speaker  \nUS House of Representatives H-232 US Capitol Building Washington, DC 20004  \nMarch 17, 2020  \nThe Honorable Kevin McCarthy Republican Leader  \nUS House of Representatives H-204 US Capitol Building Washington, DC 20004  \nDear Speaker Pelosi and Leader McCarthy:  \nThank you for your leadership in providing funds and guidance to enable a robust, urgent, coordinated, and whole-of-government response to the coronavirus pandemic. Emergency supplemental legislation is critical to support public health, medical response, and economic relief for American workers with income streams interrupted by this crisis. Air bn b is committed to doing our part to take care of our community of hosts, guests, and cities feeling the strain of limited travel, and we would like to share with you our efforts.  \nIn addition, as Congress and the Administration consider proposals to aid economic recovery, we offer some policy proposals aimed at helping the travel industry’s everyday heroes, Americans who share their homes to earn extra income, entrepreneurs who offer local tourist experiences, and small business owners who make up the backbone of the A irb nb community, and of whom more than half depend on their Air b nb income to meet their monthly needs. Of our US hosts, 14% said they are teachers or live with a teacher, more than half of hosts are women, and seniors are one of our largest host cohorts. We are asking federal policymakers to first and foremost consider our hosts: hardworking women and men across the country who share their assets and depend on this income to pay the bills.  \nAirbnb Response to Coronavirus Crisis  \nOur first priority is the health of the public and our communities. Our actions have been organized around the safety and wellbeing of our guests, hosts, employees and the communities in which we operate.  \nOn Saturday, March 14, 2020, we put in place a global policy allowing all guests to cancel reservations and refunded 100% of the cost—including all fees.1 This is a continuation of the cancellation policies we have had in place in specific regions since the coronavirus outbreak began earlier this year. Under this “extenuating circumstances policy” we offer hosts and guests the option of cancelling eligible reservations without charge in severely impacted  \n1 [https://news.airbnb.com/extenuating-circumstances-policy-activated-around-the-world/](https://news.airbnb.com/extenuating-circumstances-policy-activated-around-the-world/)  \nareas.2 The policy applies to all existing reservations for A irb nb accommodations and A irb nb Experiences3 made on or before March 14, 2020, with a check-in date of April 14, 2020 or earlier. This policy applies globally, with the exception of domestic trips in mainland China, where we first applied the policy in January and are now scheduled to lift it on April 1, 2020. Air bn b has not taken any fees on these cancellations. We know this will mean a significant loss of bookings and a large number of cancellations for our hosts and we are working on a plan of action to help them get through this extremely difficult time.  \nTo address bookings beyond April 14, 2020, we are also building a new suite of tools and programs to help hosts and guests meet their needs to cancel or postpone their hosting and travel plans. These include rewards for hosts willing and able to offer refunds on cancellations that would have otherwise been subject to charges; new search filters to help guests find and book accommodation options that have the most appropriate cancellation policy; and arefund of the A irb nb Guest Service Fee in the form of a travel coupon for travelers who cancel new bookings up to June 1, 2020..  \nWe have also sought to prioritize the health and safety of our employees. Beginning last Monday, March 9, 2020, adhering to the direction of local g","cbCailakUuUCZczJ","https://ap.wps.com/l/cbCailakUuUCZczJ","pdf",95917,"English","# Airbnb Response to Coronavirus Crisis\n## Cancellation policy and guest/host relief\n## Tools and programs for post-April 14 bookings\n## Employee safety and wage support\n## Community support and Open Homes\n## Coronavirus impact on travel industry solo-entrepreneurs and small businesses","[{\"question\":\"What cancellation policy did Airbnb implement for March 14, 2020?\",\"answer\":\"Airbnb put in place a global policy allowing guests to cancel reservations and receive a full refund of 100% of the cost, including fees, for eligible reservations.\"},{\"question\":\"How did Airbnb plan to support bookings beyond April 14, 2020?\",\"answer\":\"Airbnb planned new tools and programs, including rewards for hosts offering refunds, new search filters for cancellation policy options, and a travel-coupon refund of the Guest Service Fee for qualifying new bookings canceled up to June 1, 2020.\"},{\"question\":\"How did Airbnb address employee health and income during the crisis?\",\"answer\":\"Airbnb directed American employees to work from home, and committed over $4 million to keep hourly workers paid their normal wages while employees worked remotely.\"}]","Airbnb Response to Coronavirus Crisis - Policy Letter on Economic Recovery | PDF",1789532158]