[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-301334-105":3,"detail-sidebar-cat-1-en-105":79,"doc-detail-301334-en":125},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":72,"head_meta":74,"extra_data":76,"updated_unix":78},105,"en","addendum-a","Addendum-A","","Public comment addressed to the Finance and Operations Committee regarding Connect for Health Colorado (CFHC) and the cancellation of an individual’s Silver health insurance plan. The commenter describes enrolling through the Colorado marketplace in late 2017, the plan being canceled despite timely premium payments, repeated calls over nearly two months, and a prolonged resolution timeline. The commenter also reports difficulty obtaining a 1095-A tax form by the January 31, 2018 deadline and criticizes the system’s lack of 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issue did the commenter report to CFHC?","Question",{"text":61,"@type":62},"The commenter reported that their Colorado marketplace Silver plan was canceled mysteriously in January 2018 even though premiums were paid on time.","Answer",{"name":64,"@type":59,"acceptedAnswer":65},"How did CFHC handle the cancellation during the period before it was fixed?",{"text":66,"@type":62},"The commenter was repeatedly told to wait for issue resolution and that a ticket would be generated, with a stated timeline of 6–8 weeks.",{"name":68,"@type":59,"acceptedAnswer":69},"What tax-related problem did the commenter mention?",{"text":70,"@type":62},"The commenter said they still did not have their 1095-A tax form for 2017, which was due to be mailed by January 31, 2018.","https://schema.org",{"og:url":32,"og:type":73,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":75,"canonical":32},"index,follow",{"doc_id":77,"site_id":7},301334,1789781077,{"code":4,"msg":80,"data":81},"success",[82,87,92,97,102,107,112,116,121],{"id":83,"doc_module":22,"doc_module_name":25,"category_name":84,"show_sort_weight":85,"slug":86},11,"Presentations",90,"presentations",{"id":88,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},12,"Resumes",80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social 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Templates",5,"papers-templates",{"id":122,"doc_module":22,"doc_module_name":25,"category_name":123,"show_sort_weight":4,"slug":124},158,"General","general-158",{"code":4,"msg":80,"data":126},{"doc_id":77,"user_id":127,"nickname":42,"user_avatar":128,"doc_module":22,"category_id":113,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":129,"file_id":130,"file_url":131,"file_type":132,"file_size":133,"view_count":26,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":22,"language":134,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":135,"faqs":136,"seo_title":137,"seo_description":12,"update_tm":78,"read_time":4},2336477552062,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","To:Finance and Operations Committee,Connect for Health Colorado(CFHC)  \nFrom:Lorraine Keeth  \nDate:February 26,2018  \nRe:Public Comment  \nI signed up for medical insurance through the Colorado marketplace in November2017 for coverage starting December 2017 using an authorized broker because myCOBRA coverage ended.In December,I converted to a Silver plan starting 1/1/18.When I checked the Colorado marketplace website in January,my plan wasmysteriously cancelled even though all premiums were paid on time.No one inyour organization was able to tell me why that happened.Connect for HealthColorado(CFHC)and my insurance carrier,Cigna,both blamed each other or me forthe cancellation.  \nI have tried to get this corrected since January making almost daily phone calls tothe Colorado marketplace.Now it is 2 months later and finally this incorrectcancellation has been fixed according to the website.  \nMy experience calling the Colorado marketplace has been continually frustratingwith the same resolution given to me every time:“We willgenerate a ticket for thatissue”.The only timeline given to me for getting my issue fixed was 6-8weeks.Ineeded health insurance during those 6-8 weeks!According to your website myplan was canceled.  \nI stilldon't have my 1095-A tax form for 2017,which was due by law to be mailedby January 31,2018.Your customer service representatives on multiple occasionssuggested applying for an extension with the IRS for filing my taxes.Really?I have topay the price for a broken and unresponsive system?  \nI have worked in healthcare for 40 years.If I did my job the way this so calledsystem works,my patients would have been in danger.And I would have been fired.  \nThe Connect for Health Colorado system is highly flawed.It is designed to shiftblame from CFHC to the insurance carrier.No attempts were made to help me,yourclient for nearly 2 months.Generating a ticket just shifts the responsibility tosomeone else.No one takes personal responsibility for fixing the problem withoutfrequent,frustrating phone calls.  \nThis system is an embarrassment to our state of Colorado,although much of myphone contact has been with a call center in Alabama.  \nLorraine Keeth9894 E.Ida Ave.  \nGreenwood Village,CO 80111303-771-8757","cbCaiobKOUPjZfAO","https://ap.wps.com/l/cbCaiobKOUPjZfAO","pdf",382894,"English","# Public Comment\n## Coverage and Plan Cancellation\n## Ticketing and Resolution Delays\n## 1095-A Tax Form Issue\n## Accountability and Overall Assessment","[{\"question\":\"What issue did the commenter report to CFHC?\",\"answer\":\"The commenter reported that their Colorado marketplace Silver plan was canceled mysteriously in January 2018 even though premiums were paid on time.\"},{\"question\":\"How did CFHC handle the cancellation during the period before it was fixed?\",\"answer\":\"The commenter was repeatedly told to wait for issue resolution and that a ticket would be generated, with a stated timeline of 6–8 weeks.\"},{\"question\":\"What tax-related problem did the commenter mention?\",\"answer\":\"The commenter said they still did not have their 1095-A tax form for 2017, which was due to be mailed by January 31, 2018.\"}]","Addendum-A | PDF"]