[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-276953-105":53,"doc-detail-276953-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","account-servicing-servicing-cadence-plan-activation-reminders-and-collections","Account Servicing - Servicing Cadence - Plan Activation, Reminders, and Collections","","Account servicing servicing cadence outlines step-by-step communications and operational actions across payment activation, reminders, failed payments, and delinquency management. It specifies customer messaging via welcome email/text, monthly payment reminders, same-day failed payment notifications, and weekly delinquency reminders with defined timing rules. The plan also covers escalation through final notice and paid-in-full confirmations, plus internal handling until accounts reach charge-off at day 121 and transition to collections.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/account-servicing-servicing-cadence-plan-activation-reminders-and-collections/276953/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/account-servicing-servicing-cadence-plan-activation-reminders-and-collections/276953.png","ImageObject",442,249,{"name":88,"@type":89},"4398046744996","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-27","2026-09-15",true,{"@type":98,"interactionType":99,"userInteractionCount":30},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the timeline for activating the payment plan and sending initial communications?","Question",{"text":108,"@type":109},"The plan activation occurs 2 days prior to the payment date, and a welcome email is sent the day after the account is activated. A welcome text message is also sent after activation.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does HFD handle monthly payment reminders and failed payments?",{"text":113,"@type":109},"Monthly payment reminder texts and emails are sent 2 days before the scheduled monthly payment. For failed monthly payments, HFD sends a failed payment email and a corresponding text on the same day the automatic payment is declined.",{"name":115,"@type":106,"acceptedAnswer":116},"When does an account move to charge-off and collections?",{"text":117,"@type":109},"An account remains delinquent until day 121. If no payments occur in the last 90 days, the customer is charged off and sent to collections.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},276953,1789496555,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":60,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":129,"file_id":130,"file_url":131,"file_type":132,"file_size":133,"view_count":30,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":134,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":76},4398046744996,"Account Servicing  \nNovember 26, 2024  \nProprietary and confidential  \nServicing Cadence  \nPlan Activation 2 Days Prior to Payment Date Failed Payments Payment Resumes Collections  \nProprietary and confidential 2  \nHFD sends Customer  \nWelcome Email  \nHFD sends Customer Payment Reminder  \nHFD sends Customer Failed Payment email/mailer/text message  \nHFD sends Customer Welcome text message  \nHFD sends Customer Payment Reminder text message  \nHFD calls Customer max of 3x/week (voicemail left when option available)  \nCustomer makes regular payments on due date  \nHFD sends Weekly Delinquency email reminders  \nCustomer resumes regular monthly payments until Paid in Full  \nHFD sends Customer Collection Notice email/mailer (timing based on provider preference)  \nHFD sends Customer Paid in Full email  \nAccount remains delinquent until day 121. If no payments in last 90 days, the customer is charged off and sent to collections  \nHFD sends Weekly Delinquency Reminder text messages  \nHFD Welcome Call  \nText Messages  \nName Frequency Timing Content  \n\n| 1 | Welcome Text | Once | The day after account is activated | Welcome to Healthcare Finance Direct, a proud partner of {ProviderName} . We are excited to serve you! To manage your account, visit [https://myhfd.healthcarefinancedirect.com. Text STOP to](https://myhfd.healthcarefinancedirect.com. Text STOP to)[opt-out.](opt-out.) |\n| --- | --- | --- | --- | --- |\n| 2 | Payment Reminder Text | Monthly | 2 days before scheduled monthly payment | A friendly reminder from HFD, informing you of your payment scheduled for {PaymentDueDateString} . To manage your account, [log into sms.myHFD.me](log into sms.myHFD.me) |\n| 3 | Failed Payment Text | Once per failed monthly payment | The same day as payment declination | Oops! It looks like your automatic Healthcare Finance Direct payment failed. Life happens, but no worries, just visit [https://myhfd.healthcarefinancedirect.com to manage your](https://myhfd.healthcarefinancedirect.com to manage your)[ ](https://myhfd.healthcarefinancedirect.com to manage your)[account.](account.) |\n| 4 | Delinquency Reminder Text | Weekly | Every week that the account is in LATE or DEL status | Your Healthcare Finance Direct account, a partner of {PracticeName}, is past due. Log onto [https://myhfd.healthcarefinancedirect.com and make a](https://myhfd.healthcarefinancedirect.com and make a)[ ](https://myhfd.healthcarefinancedirect.com and make a)[payment today.](payment today.) |\n\n*We are working to substitute Provider Name with Practice Name on all text messages going forward.  \n  Proprietary and confidential 3  \nEmails  \n\n|  | Event | Frequency | Timing |\n| --- | --- | --- | --- |\n| 1 | Welcome Email | Once | The day after the account is activated |\n| 2 | Payment Reminder Email | Monthly | 2 days before scheduled monthly payment |\n| 3 | Failed Payment Email | Once per failed monthly payment | The same day as payment declination |\n| 4 | Card Expiring Email | 1, 11, 21 and 31st every month | when the card expiration is coming the next month |\n| 5 | Card Expired Email | Once per failed payment due to expired card (if applicable) | The same day as payment declination |\n| 6 | Delinquency Reminder Email | Weekly | Every week that the account is LATE or DEL |\n| 7 | Final Notice Email | Once | 15 days before provider collection preference |\n| 8 | Paid In Full Email | Once | One week after account is paid in full |\n\n*We are working to substitute Provider Name with Practice Name on all emails going forward.  \n  Proprietary and confidential 4  \nMailers  \n\n| Name Frequency Timing |  |  |  |\n| --- | --- | --- | --- |\n| 1 | 45 Day Delinquency Notice | Each time delinquency reaches threshold | Next Day |\n| 2 | 75 Day Collection Notice | Each time delinquency reaches threshold | Next Day |\n| 3 | Chargeback/Stop Pay | Once Per Chargeback | Next Day |\n| 4 | Notice of Adverse Action Notice-Bank Loans | Once | 7 Days After Decline |\n| 55 | Declination Notice-RIC Loans | Once | 7 Days ","cbCairY73N3l90GF","https://ap.wps.com/l/cbCairY73N3l90GF","pdf",765417,7,"English","# Servicing Cadence\n## Plan activation and failed payment handling\n## Delinquency escalation and collections workflow\n## Customer message templates (texts, emails, mailers)","[{\"question\":\"What is the timeline for activating the payment plan and sending initial communications?\",\"answer\":\"The plan activation occurs 2 days prior to the payment date, and a welcome email is sent the day after the account is activated. A welcome text message is also sent after activation.\"},{\"question\":\"How does HFD handle monthly payment reminders and failed payments?\",\"answer\":\"Monthly payment reminder texts and emails are sent 2 days before the scheduled monthly payment. For failed monthly payments, HFD sends a failed payment email and a corresponding text on the same day the automatic payment is declined.\"},{\"question\":\"When does an account move to charge-off and collections?\",\"answer\":\"An account remains delinquent until day 121. If no payments occur in the last 90 days, the customer is charged off and sent to collections.\"}]","Account Servicing - Servicing Cadence - Plan Activation, Reminders, and Collections | PDF"]