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Requirements include 911 training, customer service, telecommunications and geography knowledge, essential skills for rapid judgment under stress, and minimum qualifications such as high school/GED and a valid driver’s license.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/911-dispatcher-job-description-2024/261323/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/911-dispatcher-job-description-2024/261323.png","ImageObject",442,249,{"name":42,"@type":43},"Emma Mercer","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-07","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does a 911 Dispatcher do in the City of Kotzebue?","Question",{"text":63,"@type":64},"The dispatcher answers emergency and non-emergency calls, provides dispatch and communication support for public safety services, translates information into dispatch codes, and coordinates responses across agencies. The role also includes monitoring radio and technical systems and entering information into dispatch databases.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What are the essential functions listed for this position?",{"text":68,"@type":64},"Essential functions include operating multi-line telephone, alerting, and TDD systems; determining call priority and entering data into a computer-aided dispatch system; performing emergency medical dispatch and crisis intervention; and providing pre-arrival instructions during medical calls. Additional duties cover interpreting caller situations and dispatching appropriate equipment and apparatus.",{"name":70,"@type":61,"acceptedAnswer":71},"What are the minimum qualifications and additional requirements?",{"text":72,"@type":64},"Candidates must complete assigned 911 Dispatch training and meet minimum education requirements of high school graduation or GED equivalent. No experience is required, though prior 911 dispatch experience is preferred, and applicants must hold a valid State driver’s license and be able to obtain an Alaska Department of Public Safety security clearance for Criminal Justice Information access.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},261323,1790387780,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,118,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":92},12,80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":55,"slug":121},21,"Paper Templates","papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":90,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},962084925502,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","CITY OF KOTZEBUE  \nJob Description  \nJOB TITLE: 911 Dispatcher  \n\n| SALARY LEVEL: | $28.00-$30.00 Per hour DOE | DEPARTMENT: | Police Department |\n| --- | --- | --- | --- |\n| LOCATION: | City of Kotzebue | REPORTS TO: | Dispatch Supervisor |\n| FSLA: | Non-Exempt | DATE: | 04/ 17/2024 |\n\nPURPOSE AND DESCRIPTION:  \nThe job description for a 911 dispatcher may differ slightly based on the position: Dispatcher I, Dispatcher II, Dispatcher III (supervisory), etc. , which influence the job responsibilities associated with the position.  \n911 dispatchers must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for police, fire, emergency, and related services.  \n.  \nSUPERVISION RECEIVED AND EXERCISED:  \nReceives direction from the Dispatcher Supervisor, Jail Superintendent , or Chief of Police.  \nESSENTIAL FUNCTIONS:  \n1. Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.  \n2. Translate information to the appropriate codes.  \n3. Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.  \n4. Perform emergency medical dispatch and crisis intervention services.  \n5. Ask vital questions and provide pre-arrival instructions for emergency medical calls.  \n6. Monitor and operate a radio console and computer equipment.  \n7. Receive and respond to a variety of emergency and non-emergency services and complaints.  \n8. Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.  \n9. Dispatch and coordinate the responses of public safety agencies.  \n10. Identify appropriate number and type of equipment or apparatus to dispatch.  \n11. Enters and modifies information into local, state, and national computer databases.  \n12. Monitor and respond to a variety of technical systems and alarms.  \nEMPLOYMENT STANDARDS  \n1. Must attend and successfully complete all assigned 911 Dispatch training.  \nKnowledge of:  \n1. Safety and Security: Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.  \n2. Customer Service: Candidates must have knowledge of providing excellent customer service.  \n3. Telecommunications: Candidates must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.  \n4. Geography: Candidates must understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings, and waterways within the jurisdiction.  \nRequired Skills:  \n1. The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors.  \n2. The ability to use logic and reasoning to reach conclusions and approaches to problems.  \n3. The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.  \n4. The ability to think quickly.  \n5. The ability to work under stressful situations.  \n6. The ability to actively listen and communicate effectively through clear speech and hearing.  \n7. The ability to follow instructions.  \n8. The ability to write clearly and spell correctly.  \n9. The ability to establish priorities and pass on information as needed.  \nAbility to:  \n1. Effectively handle E911 call taking and dispatching.  \n2. Communicate eff","cbCaif4GALOBpxIT","https://ap.wps.com/l/cbCaif4GALOBpxIT","pdf",147269,"English","# Purpose and Description\n# Supervision Received and Exerted\n# Essential Functions\n# Employment Standards\n## Knowledge of\n## Required Skills\n## Ability to\n# Typical Working Conditions\n# Typical Physical Requirements\n# Minimum Qualifications","[{\"question\":\"What does a 911 Dispatcher do in the City of Kotzebue?\",\"answer\":\"The dispatcher answers emergency and non-emergency calls, provides dispatch and communication support for public safety services, translates information into dispatch codes, and coordinates responses across agencies. The role also includes monitoring radio and technical systems and entering information into dispatch databases.\"},{\"question\":\"What are the essential functions listed for this position?\",\"answer\":\"Essential functions include operating multi-line telephone, alerting, and TDD systems; determining call priority and entering data into a computer-aided dispatch system; performing emergency medical dispatch and crisis intervention; and providing pre-arrival instructions during medical calls. Additional duties cover interpreting caller situations and dispatching appropriate equipment and apparatus.\"},{\"question\":\"What are the minimum qualifications and additional requirements?\",\"answer\":\"Candidates must complete assigned 911 Dispatch training and meet minimum education requirements of high school graduation or GED equivalent. No experience is required, though prior 911 dispatch experience is preferred, and applicants must hold a valid State driver’s license and be able to obtain an Alaska Department of Public Safety security clearance for Criminal Justice Information access.\"}]","911 Dispatcher - Job description 2024 | PDF",1789351878]