[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-252704-105":53,"doc-detail-252704-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","8d-problem-solving-process-training-overview","8D Problem Solving Process - Training Overview","","8D Problem Solving Process provides a structured, sustainable approach for responding to major quality problems and preventing repeat failures. It emphasizes forming a problem-solving team, defining problem statements, containment actions, root-cause analysis, and selecting, validating, and implementing corrective actions through eight disciplines. Training content covers roles, responsibilities, team dynamics, leadership, and a culture of dealing with faults, aligned with VDA’s standardized customer-complaint handling process. It targets employees and managers involved in problem solving, complaints management, and quality assurance, and includes reporting and lessons-learned knowledge transfer to strengthen customer satisfaction.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/8d-problem-solving-process-training-overview/252704/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/8d-problem-solving-process-training-overview/252704.png","ImageObject",442,249,{"name":88,"@type":89},"\tWilliam","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-27","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Why is 8D important for companies facing quality problems?","Question",{"text":109,"@type":110},"8D helps teams respond quickly to major quality issues, define effective corrective actions, and evaluate their effectiveness. It reduces failure cost, prevents recurrence, and improves customer satisfaction.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What are the eight disciplines (D1–D8) in 8D?",{"text":114,"@type":110},"D1 forms the problem-solving team, D2 defines the problem, D3 applies containment actions, and D4 performs root-cause analysis. D5 selects and verifies corrective actions, D6 implements and validates them, D7 prevents recurrence, and D8 finalizes and acknowledges the team’s success.",{"name":116,"@type":107,"acceptedAnswer":117},"Who should attend the two training options (ID 409 and ID 419)?",{"text":118,"@type":110},"ID 409 targets employees across marketing, development, customer services, complaints processing, production, purchasing, logistics, and internal/external quality assurance, plus managers seeking an overview. ID 419 targets problem-solving experts such as 8D team leaders, methodology experts, moderators, and staff working in complaints management.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},252704,1791196192,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},5909887254083,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","The training also covers the VDA handbook Standardized Process for Handling Customer Complaints and how it connects and dovetails with the problem solving process. Assessments, maturity levels, roles, responsibilities and team dynamics, plus motivation, leadership and a culture of dealing with faults, also form part of this training.  \nOther training info  \nTarget Audience  \n8D with Elements of the Standardized Process for Handling Customer Complaints – Basics (ID 409)  \n Employees in marketing, development, customer services and complaints processing, production, purchasing, logistics and internal/external quality assurance, who either work in or are closely involved with the problem solving process.  \n Managers wishing to obtain an overview of problem solving in 8 disciplines and its interrelations, so they can use this expertise to strengthen their organization.  \n8D with Elements of the Standardized Process for Handling Customer Complaints for Users (ID 419)  \n Employees deployed as problem solving experts (e. g. 8D team leaders, 8D methodology experts and 8D moderators)  \n Employees working in complaints management  \nCost & Durations  \n 8D with Elements of the Standardized Process for Handling Customer Complaints – Basics (ID 409) RMB 1,200 / person / 1 Day  \n 8D with Elements of the Standardized Process for Handling Customer Complaints for Users (ID 419): RMB 2,000 / person / 2 Days  \nVDA QMC China  \nTel.: + 86 400 0650770  \nEmail: [qmc@vdachina.com.cn](qmc@vdachina.com.cn)  \nWeb.: [www.vdachina.com.cn](www.vdachina.com.cn)  \nBeijing office  \nDRC Liangmaqiao Diplomatic Office Building Tower 1, 5F, Unit 0505P, No.19 Dongfangdonglu Chaoyang District, Beijing Tel.: + 86 010 6590 0067  \nEmail: [bj@vdachina.com.cn](bj@vdachina.com.cn)  \nShanghai office  \nHQ Sky Bridge, Building 7, Room 1109  \nNo. 968 Jinzhong Road Changning District, Shanghai Tel.: + 86 021 39197012  \nEmail: [sh@vdachina.com.cn](sh@vdachina.com.cn)  \nPlease follow us on WeChat  \nVersion: July 2023  \n8D Problem Solving Process  \nEnglish version  \nDRIVE WITH US INTO YOUR FUTURE!  \n8D Problem Solving Process  \nWhy 8D is important?  \nWhen your company runs into a major quality problem, you need to address problem quickly and define immediate actions (e.g. sorting activities, rework, fire wall, over recall) . However, the most important is to define a team to analyze root causes and define effective corrective actions and evaluate their effectiveness, to avoid that problem reoccur. Repeated failures are the worst can happen and often can end in downgrading suppliers to business on hold by your customers.  \n8D Problem Solving Process is an effective and sustainable problem-solving approach which helps you to follow structured process, to solve your problems effectively and learn from them, to avoid failure cost and improve customer satisfaction.  \n8D helps you:  \n Analyze problems in depth and eliminate the root cause of defects to prevent failure from reoccurrence  \n Eliminate real root causes with well-planned actions and periodic tracking  \n Provide an entire report of describing, analyzing and solving problems  \n Fulfill customer requirements based on problem solving process based on systematic approach  \n Reduce failure cost  \n Avoid repeated failures  \n Deliver on time  \n Lessons learned and knowledge management  \n8D problem solving method is a mandatory approach for German OEMs, it is aligned with AIAG CQI-20 Problem Solving Practitioner Guide. It is also used by Chinese OEMs, such as Great Wall Motors, BYD, FAW, Geely, NIO, etc.  \nAreas of application include:  \n 0-km complaints (vehicle is with OEM, not sold to the customer)  \n Field complaints (vehicle is with customer)  \n Internal and external complaints  \n Hardware/software problems  \n Non-compliance of service agreements (service level agreements)  \n Safety-relevant non-conformities  \n Audit non-conformities  \n Non-availability of services (downtime)  \n Problem of IoT OTA/cyber security  \n Problem with se","cbCaiv27Q4pvvbyf","https://ap.wps.com/l/cbCaiv27Q4pvvbyf","pdf",1779626,"English","# 8D Problem Solving Process\n## Why 8D is important?\n## What is 8D\n## 8D with Elements of the Standardized Process for Handling Customer Complaints – Basics (ID 409)\n## 8D with Elements of the Standardized Process for Handling Customer Complaints for Users (ID 419)\n## Target Audience\n## Cost & Durations\n## Contact & Version","[{\"question\":\"Why is 8D important for companies facing quality problems?\",\"answer\":\"8D helps teams respond quickly to major quality issues, define effective corrective actions, and evaluate their effectiveness. It reduces failure cost, prevents recurrence, and improves customer satisfaction.\"},{\"question\":\"What are the eight disciplines (D1–D8) in 8D?\",\"answer\":\"D1 forms the problem-solving team, D2 defines the problem, D3 applies containment actions, and D4 performs root-cause analysis. D5 selects and verifies corrective actions, D6 implements and validates them, D7 prevents recurrence, and D8 finalizes and acknowledges the team’s success.\"},{\"question\":\"Who should attend the two training options (ID 409 and ID 419)?\",\"answer\":\"ID 409 targets employees across marketing, development, customer services, complaints processing, production, purchasing, logistics, and internal/external quality assurance, plus managers seeking an overview. ID 419 targets problem-solving experts such as 8D team leaders, methodology experts, moderators, and staff working in complaints management.\"}]","8D Problem Solving Process - Training Overview | PDF",1789262582]