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It focuses on the permanent improvement of processes and aims to identify, correct and eliminate recurring problems at their source. It is a reactive approach that is generally used when the root cause is not clear.\u003Cbr>This intense and highly interactive training provides you with tools and techniques to analyze problems, determine their causes, plan and implement effective corrective actions and validate the results. |  |\n| --- | --- | --- |\n| Target Audience | This training is intended for anyone who needs to analyze, assess and eliminate nonconformities, especially in a production environment.\u003Cbr>It is desirable that the participants come from different fields of work and different hierarchy levels. They can be beginners or have experience in this technique. |  |\n| Objectives | •\u003Cbr>•\u003Cbr>•\u003Cbr>•\u003Cbr>•\u003Cbr>• | Learn a systematic and pragmatic approach to problem solving.\u003Cbr>Understand that 8D is not limited to repair (correction) and that it aims at the permanent elimination of the problem at system level (corrective action) . Adapt this approach to the company, its environment and the issues at stake. Be able to compose a dedicated team for problem solving.\u003Cbr>Take into account the interests of the stakeholders-those inside the company, your customers and also your suppliers.\u003Cbr>Learn pragmatic tools and techniques that you can apply immediately. |\n\n\n| Contents | • The cost of an error, or: why we need to analyze non-conformities.\u003Cbr>• The importance of a systematic approach.\u003Cbr>• The 9 steps of 8D.\u003Cbr>• When not to use 8D.\u003Cbr>• The importance of teamwork and of soft skills.\u003Cbr>• Analysis tools: historical review, affinity diagram, 6M, 5W, Pareto diagram, scatter plot, control chart, etc.\u003Cbr>• Why “human error” is never the real cause, and why it is not enough to “provide more training”.\u003Cbr>• The connection of 8D with management systems such as ISO 9001 and ISO 9100.\u003Cbr>• The challenges of systemic causes.\u003Cbr>• The importance of proper documentation. |\n| --- | --- |\n| Credentials | Upon completion, participants receive a seminar certificate.\u003Cbr>PMP®-certified participants can claim 14 or 21 PDU (for 2 or 3 days, respectively) . |\n| Language | Documentation and facilitation is available in English, German and French. |\n| Trainer | Dr. rer. nat. Jörg Hau, PMP |\n| Logistics | The training consists of a 2-or 3-day interactive, workshop-style course. Only available as in-house training, preferably at your production sites.\u003Cbr>Min. 4, max. 12 participants. 2 or 3 days, 1 trainer. |\n\nfactsheet.8D. EN, last modified 2020-01-23 by Jörg Hau, pg. 1 / 1.  \n© Quality-Coach.ch • Dr. Jörg Hau, PMP • Route du Marchairuz 29 • CH-1188 St-George T 021 864 3617 • M +41 76 222 3617 • training@quality-coach.ch • www.quality-coach.ch","cbCaiuhf6CVZcoKa","https://ap.wps.com/l/cbCaiuhf6CVZcoKa","pdf",91820,"English","# Target Audience\n# Objectives\n# Contents\n# Credentials\n# Language\n# Trainer\n# Logistics","[{\"question\":\"What is the 8D approach used for?\",\"answer\":\"8D is used to analyze and eliminate recurring nonconformities by identifying and correcting the underlying causes at their source. 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