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Covers key contract concepts including the National Agreement, enforceable memorandums of understanding (MOUs), and how USPS handbooks and manuals affect wages, hours, and working conditions. Includes a Q-and-A resource for city carrier assistants, highlights relevant M-series documents, and provides practical references on job expectations, representation, pay, benefits, work rules, and union structure.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/2023-letter-carrier-resource-guide/255928/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/2023-letter-carrier-resource-guide/255928.png","ImageObject",442,249,{"name":88,"@type":89},"River Wang","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What rights and benefits does the guide cover for letter carriers?","Question",{"text":109,"@type":110},"The guide covers rights and benefits for both city carrier assistants (CCAs) and career letter carriers, referencing the National Agreement, enforceable memorandums of understanding (MOUs), and related USPS handbooks and manuals.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What is the National Agreement and what topics does it govern?",{"text":114,"@type":110},"The National Agreement is the contract between NALC and USPS covering wages, benefits, hours, and working conditions for letter carriers.",{"name":116,"@type":107,"acceptedAnswer":117},"How do MOUs work under the National Agreement?",{"text":118,"@type":110},"MOUs are enforceable, contractually binding settlements signed jointly by NALC and USPS. They are identified by name and an “M” followed by a five-digit number tracked through the Materials Reference System (MRS).","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},255928,1790338298,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},1099514067438,"https://ap-avatar.wpscdn.com/avatar/100002539ee87300030?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780474512215547542","2023  \nLETTER CARRIER  \nRESOURCE  \nGUIDE  \nDear Letter Carrier,  \nWelcome to your job as a letter carrier. We have created this guide to help you understand many of your rights and benefits, both asa city carrier assistant (CCA) and career letter carrier. Through collective bargaining, the National Association of Letter Carriers (NALC) has fought for and achieved these rights and benefits over the years. This guide also covers a variety of topics regarding your job as a letter carrier, the history and structure of the NALC, and your importance to the success of our union and the United States Postal Service (USPS) .  \nThroughout this guide, you will see many references and quotes from various sources such as the NALC/USPS National Agreement, memorandums of understanding, and USPS handbooks and manuals. The National Agreement is the contract between the NALC and the USPS that covers wages, benefits, hours and working conditions for letter carriers.  \nMemorandums of understanding (MOUs) are enforceable, contractually binding settlements under the National Agreement signed jointly by the NALC and USPS. These documents are identified by name and an “M” followed by a five-digit number. This “M”number is a number NALC uses to track documents in what is called the Materials Reference System (MRS), which may be accessed [at](at www.nalc.org/mrs)[ www.nalc.org/mrs](at www.nalc.org/mrs).  \nThis guide also contains many references to a jointly developed document containing Questions-and-Answers (Q-and-As) regarding the rights and benefits of CCAs. This document, assigned as M-01870 in the MRS, provides the mutual understanding of the national parties on issues related to the USPS/NALC National Agreement. It is separated into two sections: the first concerns city carrier assistants (CCAs) and the second section addresses other contractual provisions. The complete document is provided for you in the appendix to this guide. Also included in this guide’s appendix is Appendix B of the 2019 USPS/NALC National Agreement, which outlines the establishment of the city carrier assistant category of letter carriers.  \nUSPS also has many handbooks and manuals; some of which affect the wages, hours and working conditions of letter carriers. They set the work rules that letter carriers must follow in performance of their duties. The three that are referred to most often are Handbook M-41, City Delivery Carriers Duties and Responsibilities; Handbook M-39, Management of Delivery Services; and the Employee and Labor Relations Manual (ELM) . The provisions of these USPS handbooks and manuals that directly relate to wages, hours or working conditions are enforceable under the National Agreement.  \nThe National Agreement and above-listed resources can be found [at](at www.nalc.org/workplace-issues/resources. The appendix)[ www.nalc.org/workplace-issues/resources](at www.nalc.org/workplace-issues/resources. The appendix)[. The appendix](at www.nalc.org/workplace-issues/resources. The appendix)  \n[section of this guide also contains a list of NALC publications and USPS manuals containing helpful information for letter carriers.](section of this guide also contains a list of NALC publications and USPS manuals containing helpful information for letter carriers.)[ ](section of this guide also contains a list of NALC publications and USPS manuals containing helpful information for letter carriers.)[As you can see](As you can see), there are many documents that cover all aspects of your job. This guide is intended to make it easy for you to find information on common topics. Be sure to visit [nalc.org](nalc.org) regularly for updated editions of the NALC Letter Carrier Resource Guide. Congratulations on your appointment as a letter carrier. We trust you will find this information useful.  \nSincerely and fraternally,  \nBrian L. Renfroe NALC President  \nChristopher Jackson Director of City Delivery  \nTable of Contents  \nAbout Your New Job and NALC  \nWhat to Expect fr","cbCaiiUCxSy52QLz","https://ap.wps.com/l/cbCaiiUCxSy52QLz","pdf",12482058,181,"English","# About Your New Job and NALC\n## What to Expect from Your New Job\n## The People of the United States Postal Service\n## NALC History\n## Evolution of the Non-Career Workforce\n## How the Union Works\n## NALC Structure\n## Opportunities to Get Involved in NALC\n## Letter Carriers and The Hatch Act\n## Letter Carriers and Legislation\n## Informational Resources\n# CCA Rights and Benefits\n## Union Representation\n## Grievance-Arbitration Procedure\n## Discipline and Weingarten Rights\n## Investigatory Interviews – Rights and Warnings\n## Pay and Overtime\n## Timekeeping and Virtual Timecard\n## Reading Your Pay Stub and ePayroll\n## Health Benefits\n## Life Insurance\n## Retirement Savings Plan\n## Hours of Work\n## Lunch and Breaks\n## Safety and Health\n## Injury Compensation\n## Reasonable Accommodation\n## Employee Assistance Program (EAP)\n## Leave\n## Holidays\n## Relative Standing\n## Opting and Hold-Downs\n## Uniforms\n## Working in Another Installation\n## Use of Privately Owned Vehicles\n# On-The-Job\n## Sanctity of the Mail\n## Security Check – Fingerprinting\n## Following the Instructions of Your Manager\n## Personal Conduct and Social Media\n## Sunday Parcel Delivery and Other Services\n## Customer Connect Program\n## DOIS Projections, PS Form 3996 and PS Form 1571\n## Work Methods\n## Parcel Delivery and Mobile Delivery Device\n## PS Form 3999\n## PS Form 3971\n## Enterprise Leave Application (eLRA)\n# Additional Rights and Benefits for Career Letter Carriers\n## Conversion to Career\n## Career Pay and Premiums\n## Overtime Provisions\n## Maximum Work Hours\n## Health Benefits – FEHBP\n## Dental and Vision – FEDVIP\n## Long Term Care – FLTCIP\n## Flexible Spending Accounts – FSA\n## Life Insurance – FEGLI\n## Retirement – FERS\n## Retirement Credit – Military Buy Back\n## Probationary Periods\n## Seniority\n## Layoff Protection\n## Leave-Career Employees\n## Holidays\n## Bidding on Vacant Duty Assignments\n## Commuter Benefit Pro","[{\"question\":\"What rights and benefits does the guide cover for letter carriers?\",\"answer\":\"The guide covers rights and benefits for both city carrier assistants (CCAs) and career letter carriers, referencing the National Agreement, enforceable memorandums of understanding (MOUs), and related USPS handbooks and manuals.\"},{\"question\":\"What is the National Agreement and what topics does it govern?\",\"answer\":\"The National Agreement is the contract between NALC and USPS covering wages, benefits, hours, and working conditions for letter carriers.\"},{\"question\":\"How do MOUs work under the National Agreement?\",\"answer\":\"MOUs are enforceable, contractually binding settlements signed jointly by NALC and USPS. They are identified by name and an “M” followed by a five-digit number tracked through the Materials Reference System (MRS).\"}]","2023 Letter Carrier Resource Guide | PDF",1789295476,63]