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Explains how patients connect successfully, what to do when video fails, and how to resolve audio and notification issues on phones and computers. Details MyChart activation flows for adult and pediatric patients, including family access and documentation routes, and notes that encounters must be signed within three days for billing.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/2020-ambulatory-providers-mychart-video-visits-tips-and-troubleshooting/563535/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/2020-ambulatory-providers-mychart-video-visits-tips-and-troubleshooting/563535.png","ImageObject",442,249,{"name":88,"@type":89},"lilac","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-10-12",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How do patients launch a video visit from their computer?","Question",{"text":108,"@type":109},"Patients can double-click the video icon in the schedule after the connection icon turns green. 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Zoom requires the use of the Chrome browser, which can also be downloaded for free.  \n􀁸 The Video column in the schedule makes it easy to see when the patient has connected , as the icon turns green. If you’d like to launch the video visit on your computer, simply double-click the icon.  \nUsing the Haiku Mobile App  \n􀁸 Enable push notifications on your phone: select Settings > Haiku > Notifications, turn on Allow Notifications, and make sure Lock Screen is selected. If push notifications are turned off, you will not be able to use Haiku for the video visit.  \n􀁸 When starting the visit in the Intake section of Epic, click Handoff to Haiku , and a push notification will appear in your phone. Opening the notification will launch the video visit in Haiku.  \n􀁸 During the visit, if you’d like to switch back to the computer from Haiku, click Connect to video in the Intake section of the encounter.  \nFinishing the Visit  \n􀁸 The encounter must be closed/signed within three days to ensure appropriate billing.  \nMyChart Activation (Adults and Peds)  \nAdult Patients  \nThrough Epic, patients are automatically emailed a personalized activation link when their appointment is scheduled, at check in for an in-person appointment , and when discharged from the hospital or ED. Schedulers are also assisting patients with sign-up at the point of scheduling the visit.  \n􀁸 You can also manually send an activation email to your patient. Follow these instructions.  \n􀁸 If an adult patient would like to authorize a loved one to access their MyChart account, they can do so in MyChart using the “Share My Record” feature in the Health menu or by signing these forms and submitting to HIM.  \nPediatric Patients  \nParents access their child’s information, including the MyChart Video Visit appointment, through their own personal MyChart account.  \n􀁸 Biologi","cbCaivBpLJXc9wPw","https://ap.wps.com/l/cbCaivBpLJXc9wPw","pdf",450533,6,"English","# Tips\n## Before the Visit\n## Using the Haiku Mobile App\n## Finishing the Visit\n# MyChart Activation (Adults and Peds)\n## Adult Patients\n## Pediatric Patients\n# Troubleshooting Patient Issues\n## Patient fails to connect\n## Audio issues\n# Frequently Asked Questions\n# Department Workflows\n## MyChart\n## Using Zoom\n## Encounter Documentation","[{\"question\":\"How do patients launch a video visit from their computer?\",\"answer\":\"Patients can double-click the video icon in the schedule after the connection icon turns green. If using a personal computer, they should download the Zoom Client for Meetings and use the Chrome browser.\"},{\"question\":\"What should be done if a patient fails to connect at the start of the visit?\",\"answer\":\"The patient should avoid connecting directly through Zoom and instead log into MyChart and click Begin Visit from the appointment. If pop-up blockers interfere, they may need to allow pop-ups in browser settings or use another supported video app.\"},{\"question\":\"How are adult and pediatric patients activated for MyChart video visits?\",\"answer\":\"Adult patients receive a personalized activation link through Epic when appointments are scheduled, at check-in, and after discharge, and schedulers can also assist sign-up. Pediatric parents use their own MyChart accounts; Cleveland Clinic caregiver workflows may add the child via Epic or submit forms handled by HIM when required.\"}]","2020 Ambulatory Providers - MyChart Video Visits: Tips and Troubleshooting | PDF",1791836373]