PERANCANGAN STANDAR OPERASIONAL PROSEDUR SALON KECANTIKAN MENGGUNAKAN MODEL KONVERSI PENGETAHUAN - Studi Kasus Bunda Umar Salon Muslimah

Sep 13, 2026

Unggah oleh Theodora

Perancangan ini membahas kebutuhan Salon Bunda Umar sebagai salon khusus wanita muslim dalam menyediakan layanan berkualitas secara konsisten melalui standar operasional prosedur (SOP) tertulis. Keluhan pelanggan menunjukkan bahwa tanpa SOP, salon belum mampu memenuhi standar kualitas layanan yang dapat diterima. Penelitian bertujuan merancang SOP sesuai kondisi Salon Bunda Umar beserta rencana implementasinya. Metode menggunakan observasi dan studi pustaka: menentukan titik layanan kritis, melakukan konversi pengetahuan berdasarkan Model SECI Nonaka, menyusun SOP eksplisit, menguji di lapangan, serta merevisi berdasarkan umpan balik karyawan dan pelanggan dengan strategi mengurangi resistensi perubahan.

BahasaIndonesian

KategoriUmum

FormatPDF

Halaman79

Waktu Membaca28 mnt

AksesGratis untuk diunduh

Daftar Isi

ABSTRAK

Tujuan Penelitian

Metode Perancangan SOP

Proses Konversi Pengetahuan dan Uji Coba

Rencana Implementasi dan Dampak

Koleksi digital milik UPT Perpus ITB : Hanya pergunakan ditakaan di area kampus ITB untuk keperluan pendidikan dan penelitian DESIGNING STANDARD OPERATING PROCEDURE IN BEAUTY SALON USING KNOWLEDGE CONVERSION MODEL The Case ofBunda Umar Muslimah Salon FINAL PROJECT By: LUTHFIANISA PUTRI KARLINA 29119054 MASTER OF BUSINESS ADMINISTRATION PROGRAM SCHOOL OF BUSINESS AND MANAGEMENT INSTITUT TEKNOLOGI BANDUNG Koleksi digital milik UPT Perpustakaan ITB : Hanya di pergunakan di area kampus ITB untuk keperluan pendidikan dan penelitian Koleksi digital milik UPT Perpus ITB : Hanya pergunakan ditakaan di area kampus ITB untuk keperluan pendidikan dan penelitian DESIGNING STANDARD OPERATING PROCEDURE IN BEAUTY SALON USING KNOWLEDGE CONVERSION MODEL The Case ofBunda Umar Muslimah Salon LUTHFIANISA PUTRI KARLINA NIM: 29119054 Date of Passing of Final Test (.../.../2021) Date of Graduation Ceremony (.../.../2021) Master’s Programme, Bandung Institute of Technology, 2021 Thesis Counsellor: Ir. C.O. Budi Permadi Iskandar, MSP ABSTRACT Bunda Umar Salon is a salon for Muslim women that offers a complete top to toe beauty services. Bunda Umar Salon is always committed to providing quality service to its customers. However, some customers still complain about the disappointing service provided by Bunda Umar Salon employees. The absence of written SOPs in operational activities has resulted in the Bunda Umar Salon being unable to meet acceptable service quality standards. To produce satisfying services for customers, a salon needs to have the right standard operating procedures. This study aims to design SOPs following the circumstances of Bunda Umar Salon and its implementation plan. This research used observations and literature reviews to determine the most appropriate method in designing Bunda Umar Salon's SOPs. The SOPs design begins with determining the service critical points in order to define the priority SOPs. After that, a knowledge conversion process is carried out based on Nonaka's SECI Model, a well-known knowledge conversion theory. Knowledge conversion is carried out to convert tacit knowledge, an unwritten understanding of how to perform service procedures owned by all Bunda Umar Salon employees, into an explicit knowledge form. The acquired explicit knowledge is then compiled into a written SOP format and then tested in the field. The SOP trial process was carried out to find out feedback from employees and customers. The contents ofthe SOP were then revised based on those feedbacks. The SOP implementation plan is made with a strategy to address employee resistance to change. The SOPs, which contain the fixed procedures best practice for Bunda Umar Salon's services, have proven to bring about a positive change. SOPs make it easier for employees to understand the flow of work and increase their discipline at work. Employees who work according to the SOPs provide satisfying service for customers. The SOPs also indirectly affects the increase of Bunda Umar Salon revenue. Keywords: beauty salon service, employee resistance to change, knowledge conversion, NONAKA’s SECI model, standard operating procedure (SOP). Koleksi digital milik UPT Perpustakaan ITB : Hanya di pergunakan di area kampus ITB untuk keperluan pendidikan dan penelitian Koleksi digital milik UPT Perpus ITB : Hanya pergunakan ditakaan di area kampus ITB untuk keperluan pendidikan dan penelitian PERANCANGAN STANDAR OPERASIONAL PROSEDUR SALON KECANTIKAN MENGGUNAKAN MODEL KONVERSI PENGETAHUAN StudiKasus Bunda Umar Salon Muslimah LUTHFIANISA PUTRI KARLINA NIM: 29119054 Tanggal Kelulusan Sidang (.../.../2021) Tanggal Wisuda (.../.../2021) Program Magister, Institut Teknologi Bandung, 2021 Pembimbing Thesis: Ir. C.O. Budi Permadi Iskandar, MSP ABSTRAK Salon Bunda Umar adalah salon khusus wanita muslim yang menawarkan pelayanan kecantikan lengkap dari ujung kepala sampai ujung kaki. Salon Bunda Umar selalu berkom

Pertanyaan Umum

Apa masalah utama yang melatarbelakangi perancangan SOP di Salon Bunda Umar?

Ketiadaan SOP tertulis membuat salon sulit memenuhi standar kualitas pelayanan yang dapat diterima, sehingga masih ada pelanggan yang mengeluhkan pelayanan karyawan.

Bagaimana proses perancangan SOP dilakukan dalam penelitian ini?

Penelitian memulai dengan menentukan titik pelayanan kritis untuk prioritas SOP, lalu melakukan konversi pengetahuan berbasis Model SECI (Nonaka), menyusun SOP tertulis, dan menguji coba di lapangan.

Bagaimana rencana implementasi SOP mengatasi resistensi karyawan terhadap perubahan?

Rencana implementasi disusun menggunakan strategi untuk mereduksi resistensi karyawan terhadap perubahan, agar SOP dapat dipahami dan dijalankan dengan lebih disiplin.

Sep 13, 2026

Unggah oleh Theodora