[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-233459-113":3,"detail-sidebar-cat-1-id-113":80,"doc-detail-233459-id":114},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},113,"id","the-effect-of-work-ethics-on-service-quality-through-work-professionalism-at-cv-sentosa-deli-mandiri-medan","PENGARUH ETIKA KERJA TERHADAP KUALITAS PELAYANAN MELALUI PROFESIONALISME KERJA PADA CV. SENTOSA DELI MANDIRI MEDAN","","Penelitian ini bertujuan menganalisis pengaruh etika kerja terhadap kualitas pelayanan pada CV. Sentosa Deli Mandiri Medan, serta menguji peran profesionalisme kerja sebagai variabel yang turut memengaruhi kualitas pelayanan. Studi menggunakan pendekatan survei asosiatif kuantitatif dengan kuesioner, uji validitas, dan uji reliabilitas. Populasi mencakup 140 karyawan, dengan sampel 104 responden melalui rumus Slovin. Analisis data menggunakan koefisien jalur; hasil menunjukkan pengaruh signifikan antar variabel dan kontribusi etika kerja terhadap kualitas pelayanan melalui profesionalisme sebesar 56,1%.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/template/umum/","Umum",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/template/the-effect-of-work-ethics-on-service-quality-through-work-professionalism-at-cv-sentosa-deli-mandiri-medan/233459/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/the-effect-of-work-ethics-on-service-quality-through-work-professionalism-at-cv-sentosa-deli-mandiri-medan/233459.png","ImageObject",442,249,{"name":42,"@type":43},"Stanford","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-22","2026-09-10",true,{"@type":52,"interactionType":53,"userInteractionCount":26},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"Apa tujuan penelitian ini pada CV. Sentosa Deli Mandiri Medan?","Question",{"text":62,"@type":63},"Penelitian ini bertujuan menguji pengaruh etika kerja dan profesionalisme kerja terhadap kualitas pelayanan, serta menilai apakah etika kerja memengaruhi kualitas pelayanan melalui profesionalisme kerja.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"Bagaimana metode pengambilan sampel dalam penelitian ini?",{"text":67,"@type":63},"Populasi penelitian adalah seluruh karyawan yang berjumlah 140 orang. Jumlah sampel ditentukan menggunakan rumus Slovin dan menghasilkan 104 responden.",{"name":69,"@type":60,"acceptedAnswer":70},"Teknik analisis data apa yang digunakan dan bagaimana hasil utamanya?",{"text":71,"@type":63},"Data dianalisis dengan pendekatan asosiatif kuantitatif menggunakan koefisien jalur. Etika kerja berpengaruh signifikan terhadap profesionalisme kerja dan kualitas pelayanan, serta kontribusi pengaruh melalui profesionalisme mencapai 56,1% berdasarkan nilai R-Square 0,561.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},233459,1790055986,{"code":4,"msg":81,"data":82},"success",[83,87,91,95,99,103,107,111],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":4,"slug":86},178,"Faktur","faktur",{"id":88,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":4,"slug":90},192,"Formulir","formulir-192",{"id":92,"doc_module":22,"doc_module_name":25,"category_name":93,"show_sort_weight":4,"slug":94},180,"Media Sosial","media-sosial",{"id":96,"doc_module":22,"doc_module_name":25,"category_name":97,"show_sort_weight":4,"slug":98},179,"Poster","poster",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":4,"slug":102},176,"Presentasi","presentasi",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":4,"slug":106},177,"Resume","resume",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":4,"slug":110},182,"Surat","surat-a95d00d3aaf04f3b854ecf140f00d385",{"id":112,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":113},183,"umum-07d1ff437201438088836b2b1ed3c90f",{"code":4,"msg":81,"data":115},{"doc_id":78,"user_id":116,"nickname":42,"user_avatar":117,"doc_module":22,"category_id":112,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":118,"file_id":119,"file_url":120,"file_type":121,"file_size":122,"view_count":22,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":123,"language":124,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":125,"faqs":126,"seo_title":127,"seo_description":12,"update_tm":128,"read_time":129},2336477552062,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","PENGARUH ETIKA KERJA TERHADAP KUALITAS PELAYANAN MELALUI PROFESIONALISME KERJA PADA CV. SENTOSA DELI MANDIRI MEDAN  \nOleh:  \nVenny Fraya Hartin Nst 1)  \nJonner Lumban Gaol 2)  \nMuhammad Ansori Lubis 3)  \nUniversitas Darma Agung, Medan 1,2,3)  \nE-mail :  \n[vennyfraya@gmail.com](vennyfraya@gmail.com1)[1](vennyfraya@gmail.com1))  \n[jonnerlumbangaol@yahoo.com](jonnerlumbangaol@yahoo.com2)[2](jonnerlumbangaol@yahoo.com2))  \n[ansoriboy67@gmail.com](ansoriboy67@gmail.com3)[3](ansoriboy67@gmail.com3))  \nABSTRACT  \nThis study aims to see (1) work ethics affects the quality of service on CV. Sentosa Deli Mandiri Medan; (2) work professionalism affects the quality of service on the CV. Sentosa Deli Mandiri Medan; (3) work ethics affects work professionalism on CV. Sentosa Deli Mandiri Medan; (4) work ethics affects the quality of service through work professionalism on cv. Sentosa Deli Mandiri Medan. This type of research is survey research through an associative approach. Data collection in this study used questionnaires, validity and reliability tests. In this study, the population used was all employees which has 140 employees. By determining the number of samples taken as respondents using the Slovin formula, the sample in this study was 104 employees. The data analysis technique in this study uses an associative and quantifiable approach with a path coefficient measurement tool The results of this study found that (1) Based on a significant value of 0.000 with a significant level used was 0.05 (sig. ≤ α). These results show that there is a significant influence between work ethics and work professionalism on cvs. Sentosa Deli Mandiri. It is known the value of P1 is 0.479; (2) Based on a significant value of 0.004 with a significant level used is 0.05 (sig. ≤ α). These results show that there is a significant influence between work ethics and the quality of service on the CV. Sentosa Deli Mandiri. It is known that the value of P2 is 0.224;  \n(3) Based on a significant value of 0.000 with a significant level used is 0.05 (sig. ≤ α). These results show that there is a significant influence between work professionalism and the quality of service on the CV. Sentosa Deli Mandiri. It is known that the value of P3 is 0.615;  \n(4) Based on the R-Square value of 0.561 which shows that the contribution of the variant value of the work ethic variable (X), to the quality of service (Y) through the variable of work professionalism (Z) is 0.561 (56.1%) and the rest is influenced by other variables that were not studied in this study.  \nKeywords : Work Ethics, Quality of Service, Work Professionalism  \nABSTRAK  \nPenelitian ini bertujuan untuk melihat (1) etika kerja berpengaruh terhadap kualitas pelayananpada CV. Sentosa Deli Mandiri Medan; (2) profesionalisme kerja berpengaruh terhadapkualitas pelayanan pada CV. Sentosa Deli Mandiri Medan; (3) etika kerja berpengaruh terhadap profesionalisme kerja pada CV. Sentosa Deli Mandiri Medan; (4) etika kerjaberpengaruh terhadap kualitas pelayanan melalui profesionalisme kerja pada CV. Sentosa Deli Mandiri Medan. Jenis penelitian ini adalah penelitian survey melalui pendekatanasosiatif. Pengumpulan data dalam penelitian ini menggunakan kuesioner, uji validitas dan reliabilitas. Dalam penelitian ini, populasi yang digunakan adalah seluruh karyawan yang berada di lingkungan CV. Sentosa Deli Mandiri Medan yang berjumalah 140 karyawan.  \nDengan penentuan jumlah sample yang diambil sebagai responden dengan menggunakan JURNAL PROINTEGRITA, Vol. 6, No. 3,(2022) Desember : 201 - 213 201  \nrumus Slovin, maka sampel dalam penelitian ini adalah 104 orang karyawan. Teknik analisis data dalam penelitian ini menggunakan pendekatan asosiatif dan kuantitaif dengan alat ukurkoefisiensi jalur. Hasil dari penelitian ini ditemukan bahwa (1) Berdasarkan nilai signifikansebesar 0.000 dengan taraf signifikan yang digunakan adalah 0,05 (sig. ≤ α) . Hasil tersebut menunjukkan ada pengaruh yang signifikan antara etika kerja terhadap","cbCaircdY5iAYf64","https://ap.wps.com/l/cbCaircdY5iAYf64","pdf",477817,13,"Indonesian","# PENDAHULUAN","[{\"question\":\"Apa tujuan penelitian ini pada CV. Sentosa Deli Mandiri Medan?\",\"answer\":\"Penelitian ini bertujuan menguji pengaruh etika kerja dan profesionalisme kerja terhadap kualitas pelayanan, serta menilai apakah etika kerja memengaruhi kualitas pelayanan melalui profesionalisme kerja.\"},{\"question\":\"Bagaimana metode pengambilan sampel dalam penelitian ini?\",\"answer\":\"Populasi penelitian adalah seluruh karyawan yang berjumlah 140 orang. Jumlah sampel ditentukan menggunakan rumus Slovin dan menghasilkan 104 responden.\"},{\"question\":\"Teknik analisis data apa yang digunakan dan bagaimana hasil utamanya?\",\"answer\":\"Data dianalisis dengan pendekatan asosiatif kuantitatif menggunakan koefisien jalur. Etika kerja berpengaruh signifikan terhadap profesionalisme kerja dan kualitas pelayanan, serta kontribusi pengaruh melalui profesionalisme mencapai 56,1% berdasarkan nilai R-Square 0,561.\"}]","PENGARUH ETIKA KERJA TERHADAP KUALITAS PELAYANAN MELALUI PROFESIONALISME KERJA PADA CV. SENTOSA DELI MANDIRI MEDAN | PDF",1789078198,5]