[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-196906-113":3,"detail-sidebar-cat-1-id-113":74,"doc-detail-196906-id":108},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":67,"head_meta":69,"extra_data":71,"updated_unix":73},113,"id","implementation-of-re-design-uiux-fumigation-website-to-improve-customer-experience","Implementasi Re-design UI/UX Website Fumigasi untuk Meningkatkan Customer Experience","","Penelitian ini berfokus pada kesesuaian website fumigasi milik PT. Prana Argentum dalam meningkatkan customer experience. Berdasarkan wawancara ditemukan tampilan kurang user friendly, informasi sulit ditemukan, serta kebutuhan penambahan fitur baru. Hasil pre-survey UEQ menunjukkan 6 skala berada pada kriteria “bad”, yang menandakan rendahnya usability. Solusi yang diterapkan berupa redesign UI/UX menggunakan metodologi double diamond serta usability testing dan UEQ, dengan penambahan fitur penawaran harga, appoinment, serta transaksi.",{"@graph":14,"@context":66},[15,34,49],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/template/presentasi/","Presentasi",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/template/implementation-of-re-design-uiux-fumigation-website-to-improve-customer-experience/196906/",4,{"url":32,"name":10,"@type":35,"author":36,"headline":10,"publisher":39,"fileFormat":42,"inLanguage":8,"description":12,"dateModified":43,"datePublished":43,"encodingFormat":42,"isAccessibleForFree":44,"interactionStatistic":45},"DigitalDocument",{"name":37,"@type":38},"Himbo","Person",{"url":19,"name":40,"@type":41},"DocShare","Organization","application/pdf","2026-09-03",true,{"@type":46,"interactionType":47,"userInteractionCount":4},"InteractionCounter",{"@type":48},"ViewAction",{"@type":50,"mainEntity":51},"FAQPage",[52,58,62],{"name":53,"@type":54,"acceptedAnswer":55},"Apa masalah utama pada website fumigasi PT. Prana Argentum?","Question",{"text":56,"@type":57},"Tampilan kurang user friendly, informasi sulit ditemukan, dan diperlukan penambahan fitur baru untuk mendukung website.","Answer",{"name":59,"@type":54,"acceptedAnswer":60},"Metode apa yang digunakan untuk melakukan redesign UI/UX?",{"text":61,"@type":57},"Redesign UI/UX dilakukan menggunakan metodologi double diamond, kemudian dilanjutkan dengan usability testing dan pengujian UEQ.",{"name":63,"@type":54,"acceptedAnswer":64},"Fitur apa saja yang ditambahkan dalam rancangan ulang?",{"text":65,"@type":57},"Ditambahkan fitur penawaran harga, fitur appoinment, fitur transaksi, serta penguatan elemen seperti testimoni pelanggan, FAQ, tracking fumigasi, partnership, chat, buat janji, dan review.","https://schema.org",{"og:url":32,"og:type":68,"og:title":10,"og:site_name":40,"og:description":12},"article",{"robots":70,"canonical":32},"index,follow",{"doc_id":72,"site_id":7},196906,1788463518,{"code":4,"msg":75,"data":76},"success",[77,81,85,89,93,96,100,104],{"id":78,"doc_module":22,"doc_module_name":25,"category_name":79,"show_sort_weight":4,"slug":80},178,"Faktur","faktur",{"id":82,"doc_module":22,"doc_module_name":25,"category_name":83,"show_sort_weight":4,"slug":84},192,"Formulir","formulir-192",{"id":86,"doc_module":22,"doc_module_name":25,"category_name":87,"show_sort_weight":4,"slug":88},180,"Media Sosial","media-sosial",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":4,"slug":92},179,"Poster","poster",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":95},176,"presentasi",{"id":97,"doc_module":22,"doc_module_name":25,"category_name":98,"show_sort_weight":4,"slug":99},177,"Resume","resume",{"id":101,"doc_module":22,"doc_module_name":25,"category_name":102,"show_sort_weight":4,"slug":103},182,"Surat","surat-a95d00d3aaf04f3b854ecf140f00d385",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":4,"slug":107},183,"Umum","umum-07d1ff437201438088836b2b1ed3c90f",{"code":4,"msg":75,"data":109},{"doc_id":72,"user_id":110,"nickname":37,"user_avatar":111,"doc_module":22,"category_id":94,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":112,"file_id":113,"file_url":114,"file_type":115,"file_size":116,"view_count":4,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":117,"language":118,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":119,"faqs":120,"seo_title":121,"seo_description":12,"update_tm":73,"read_time":33},687197100911,"https://ap-avatar.wpscdn.com/avatar/a000239b6f1da00475?x-image-process=image/resize,m_fixed,w_180,h_180&k=1785132997149421697","| | JOURNAL OF APPLIED COMPUTER SCIENCE AND TECHNOLOGY (JACOST)\u003Cbr>Vol. 4 No. 2 (2023) 90 – 99 | ISSN: 2723-1453 (Media Online) |\n| --- | --- |\n| Implementasi Re-design UI/UX Website Fumigasi Untuk Meningkatkan Customer Experience\u003Cbr>Faisal Maulana Akbar 1, Ayouvi Poerna Wardhanie2*, Tan Amelia3\u003Cbr>1,2,3Sistem Informasi, Teknologi dan Informatika, Universitas Dinamika\u003Cbr>[1](1 faisalmaulanaakbar14@gmail.com)[ faisalmaulanaakbar14@gmail.com](1 faisalmaulanaakbar14@gmail.com), [2](2 ayouvi@dinamika.ac.id)[ ayouvi@dinamika.ac.id](2 ayouvi@dinamika.ac.id)*, [3](3 meli@dinamika.ac.id)[ meli@dinamika.ac.id](3 meli@dinamika.ac.id)\u003Cbr>Abstract\u003Cbr>Fumigation website is a website owned by PT. Prana Argentum which is used as a platform for disseminating information related topest control. However, based on interviews with company owners, there are some drawbacks such as the appearance of the website is not very user friendly, the information provided is difficult to find, and the need to add new features to support the website. This is also supported by the results of the UEQ pre-survey of website users, where the results of the 6 UEQ scale get the \"bad\" criterion, which means the low usability value of the website. This study aims to determine the suitability of the company's website in improving customer experience. To overcome the display problems on the website, a solution is needed, namely redesigning the UI/UX design using the double diamond methodology and usability testing along with UEQ. The result of this research is a redesign of the UI/UX design by adding new features such as a price quote feature, an appointment feature, and a transaction feature. To improve the customer experience, researchers also pay attention to the use of colors, fonts, language styles, to user-friendly navigation flows. In this study, two types of tests were carried out, namely usability testing with the Maze tools and UEQ testing. The usability testing results obtained a usability score of 87 which can be said to be good in terms of its usability value. In addition, based on the results of the UEQ test, it is known that there is an increase in the mean value on all UEQ scales. It is proved that the highest mean value is on the perspicuity scale of 2.09 points and the lowest value is on the novelty scale with a value of 1.53 points. From these results it can be said that the results of the UI/UX website design of PT. Prana Argentum Corporation is classified as good, proper, and acceptable to users.\u003Cbr>Keywords: Website, User Interface/User Experience, Double Diamond, User Experience Questionnaire, Usability Testing\u003Cbr>Abstrak\u003Cbr>Website fumigasi merupakan website milik PT. Prana Argentum yang digunakan sebagai platform penyebaran informasi terkait pest control. Namun, berdasarkan wawancara dengan pemilik perusahaan, terdapat beberapa kekurangan seperti tampilan website kurang user friendly, informasi yang diberikan sulit ditemukan, dan perlunya penambahan fitur-fitur baru penunjang website. Hal tersebut juga didukung hasil pre-survey UEQ kepada para pengguna website, dimana hasil dari 6 skala UEQmendapat kriteria “bad” yang berarti minimnya nilai usability yang dimiliki website tersebut. Penelitian ini bertujuan untuk mengetahui kesesuaian website perusahaan dalam meningkatkan customer experience. Untuk mengatasi permasalahan tampilan pada website tersebut, maka dibutuhkan solusi yaitu perancangan ulang desain UI/UX menggunakan metodologi double diamond dan pengujian usability testing beserta UEQ. Hasil dari penelitian ini adalah rancangan ulang desain UI/UX dengan menambahkan fitur baru seperti fitur penawaran harga, fitur appoinment, hingga fitur transaksi. Untuk meningkatkan customer experience, peneliti juga memperhatikan penggunaan warna, font, gaya bahasa, hingga alur navigasi yang user friendly. Dalam penelitian ini, dilakukan 2 macam pengujian yaitu, pengujian usability tesing dengan tools Maze dan pengujian UEQ. Pengujian usability testing mem","cbCaipnBwzq7PHlq","https://ap.wps.com/l/cbCaipnBwzq7PHlq","pdf",817703,10,"Indonesian","# Abstract\n## Keywords\n## Masalah\n## Dampak\n## Solusi\n## Prototype","[{\"question\":\"Apa masalah utama pada website fumigasi PT. Prana Argentum?\",\"answer\":\"Tampilan kurang user friendly, informasi sulit ditemukan, dan diperlukan penambahan fitur baru untuk mendukung website.\"},{\"question\":\"Metode apa yang digunakan untuk melakukan redesign UI/UX?\",\"answer\":\"Redesign UI/UX dilakukan menggunakan metodologi double diamond, kemudian dilanjutkan dengan usability testing dan pengujian UEQ.\"},{\"question\":\"Fitur apa saja yang ditambahkan dalam rancangan ulang?\",\"answer\":\"Ditambahkan fitur penawaran harga, fitur appoinment, fitur transaksi, serta penguatan elemen seperti testimoni pelanggan, FAQ, tracking fumigasi, partnership, chat, buat janji, dan review.\"}]","Implementasi Re-design UI/UX Website Fumigasi untuk Meningkatkan Customer Experience | PDF"]