[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-id-113":3,"doc-seo-236675-113":41,"doc-detail-236675-id":114},{"code":4,"msg":5,"data":6},0,"success",[7,13,17,21,25,29,33,37],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":4,"slug":12},178,1,"Template","Faktur","faktur",{"id":14,"doc_module":9,"doc_module_name":10,"category_name":15,"show_sort_weight":4,"slug":16},192,"Formulir","formulir-192",{"id":18,"doc_module":9,"doc_module_name":10,"category_name":19,"show_sort_weight":4,"slug":20},180,"Media Sosial","media-sosial",{"id":22,"doc_module":9,"doc_module_name":10,"category_name":23,"show_sort_weight":4,"slug":24},179,"Poster","poster",{"id":26,"doc_module":9,"doc_module_name":10,"category_name":27,"show_sort_weight":4,"slug":28},176,"Presentasi","presentasi",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":4,"slug":32},177,"Resume","resume",{"id":34,"doc_module":9,"doc_module_name":10,"category_name":35,"show_sort_weight":4,"slug":36},182,"Surat","surat-a95d00d3aaf04f3b854ecf140f00d385",{"id":38,"doc_module":9,"doc_module_name":10,"category_name":39,"show_sort_weight":4,"slug":40},183,"Umum","umum-07d1ff437201438088836b2b1ed3c90f",{"code":4,"msg":42,"data":43},"ok",{"site_id":44,"language":45,"slug":46,"title":47,"keywords":48,"description":49,"schema_data":50,"social_meta":107,"head_meta":109,"extra_data":111,"updated_unix":113},113,"id","table-of-contents-analysis-of-mobile-banking-benefits-and-app-success-using-kano-and-delone-mclean-models","Daftar Isi - Analisis Manfaat dan Kesuksesan Aplikasi Mobile Banking serta Penerapan Metode Kano dan Model Delone-Mclean","","Dokumen berisi rangkaian daftar pustaka/artikel yang mengkaji manfaat, fitur, dan kesuksesan aplikasi mobile banking serta aplikasi layanan digital lain dalam konteks kepuasan pengguna dan dampak bisnis. Fokus penelitian mencakup penerapan berbagai model seperti Technology Acceptance Model, Delone and McLean, UTAUT, Servqual/EServqual, EServqual, dan metode Kano. Beberapa entri juga membahas pengaruh kualitas layanan, transaksi finansial, dan penerimaan aplikasi pada kelompok pengguna tertentu serta pemodelan indikator kualitas secara terstruktur.",{"@graph":51,"@context":106},[52,68,89],{"@type":53,"itemListElement":54},"BreadcrumbList",[55,59,62,65],{"item":56,"name":57,"@type":58,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":60,"name":10,"@type":58,"position":61},"https://docshare.wps.com/id/template/",2,{"item":63,"name":39,"@type":58,"position":64},"https://docshare.wps.com/id/template/umum/",3,{"item":66,"name":47,"@type":58,"position":67},"https://docshare.wps.com/id/template/table-of-contents-analysis-of-mobile-banking-benefits-and-app-success-using-kano-and-delone-mclean-models/236675/",4,{"url":66,"name":47,"@type":69,"image":70,"author":75,"headline":47,"publisher":78,"fileFormat":81,"inLanguage":45,"description":49,"dateModified":82,"datePublished":83,"encodingFormat":81,"isAccessibleForFree":84,"interactionStatistic":85},"DigitalDocument",{"url":71,"@type":72,"width":73,"height":74},"https://docshare.wps.com/thumbnails/table-of-contents-analysis-of-mobile-banking-benefits-and-app-success-using-kano-and-delone-mclean-models/236675.png","ImageObject",442,249,{"name":76,"@type":77},"Logic","Person",{"url":56,"name":79,"@type":80},"DocShare","Organization","application/pdf","2026-09-20","2026-09-11",true,{"@type":86,"interactionType":87,"userInteractionCount":64},"InteractionCounter",{"@type":88},"ViewAction",{"@type":90,"mainEntity":91},"FAQPage",[92,98,102],{"name":93,"@type":94,"acceptedAnswer":95},"Model apa yang paling sering digunakan untuk menilai aplikasi layanan digital pada daftar referensi ini?","Question",{"text":96,"@type":97},"Dokumen menampilkan penggunaan beberapa model seperti Technology Acceptance Model, Delone and McLean, UTAUT, dan Servqual/EServqual, serta metode Kano untuk analisis kepuasan dan kualitas layanan.","Answer",{"name":99,"@type":94,"acceptedAnswer":100},"Topik utama apa yang dibahas terkait mobile banking?",{"text":101,"@type":97},"Topik utamanya mencakup manfaat penggunaan mobile banking sebagai alat pembayaran digital, analisis fitur aplikasi, dan evaluasi kesuksesan aplikasi berdasarkan persepsi serta kepuasan pengguna.",{"name":103,"@type":94,"acceptedAnswer":104},"Bagaimana metode Kano digunakan dalam konteks penelitian pada dokumen ini?",{"text":105,"@type":97},"Metode Kano dipakai untuk menganalisis indikator kualitas layanan dan mengukur kepuasan berdasarkan kategori kebutuhan pengguna, termasuk penerapan pada sistem pelayanan online dan layanan pada aplikasi tertentu.","https://schema.org",{"og:url":66,"og:type":108,"og:title":47,"og:site_name":79,"og:description":49},"article",{"robots":110,"canonical":66},"index,follow",{"doc_id":112,"site_id":44},236675,1789107011,{"code":4,"msg":5,"data":115},{"doc_id":112,"user_id":116,"nickname":76,"user_avatar":117,"doc_module":9,"category_id":38,"category_name":39,"doc_title":47,"doc_description":49,"doc_content":118,"file_id":119,"file_url":120,"file_type":121,"file_size":122,"view_count":4,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":123,"language":124,"language_code":45,"site_id":44,"html_lang":45,"table_of_contents":125,"faqs":126,"seo_title":127,"seo_description":49,"update_tm":113,"read_time":128},1099513958762,"https://ap-avatar.wpscdn.com/avatar/1000023916a998db790?x-image-process=image/resize,m_fixed,w_180,h_180&k=1784791008015729253","DAFTAR ISI  \n[1] G. Rianita and M. I. Fasa,“ANALISIS MANFAAT PENGGUNAAN MOBILE BANKING SEBAGAI ALAT PEMBAYARAN DIGITAL ANALYSIS OF THE BENEFITS OF USING MOBILE BANKING AS A,” no. November, pp. 7647–7652, 2024.  \n[2] D. M. Sari, M. I. Fasa, and S. Suharto,“Fitur-Fitur Aplikasi Mobile Banking Bank Syaraih,” Al-Infaq J. Ekon. Islam, vol. 12, no. 2, p. 170, 2021.  \n[3] R. Rosmasari, F. Agus, and D. N. Alfirama,“Analisis Penerimaan Aplikasi Mobile Banking Bankaltimtara Menggunakan Metode Technology Acceptance Model,”J. Rekayasa Teknol. Inf., vol. 7, no. 2, p. 135, 2023, doi: 10.30872/jurti.v7i2 .11267.  \n[4] D. Hutauruk,“Transaksi Mobile Banking Diprediksi Tembus Rp 24,4 Kuadriliun Tahun Ini, Melesat 47%,” Kontan. Accessed: Jun. 25, 2025. [Online] . Available: [https://keuangan.kontan.co.id/news/transaksi-mobile-banking-diprediksi](https://keuangan.kontan.co.id/news/transaksi-mobile-banking-diprediksi)tembus-rp-244-kuadriliun-tahun-ini-melesat-47  \n[5] L. Marselina, I. Kaniawulan, and H. D. Singasatia,“Analisis Kesuksesan Aplikasi Brimo Dengan Pendekatan Model Delone and Mclean,” J. Inform. Teknol. dan Sains, vol. 4, no. 3, pp. 193–198, 2022, doi: 10.51401/jinteks.v4i3 .1951.  \n[6] R. Rachman,“Analisa Kesuksesan E-Government Lapor dengan Model DeloneMclean dan Metode PLS-SEM,” Sistemasi, vol. 10, no. 2, p. 357, 2021, doi: 10.32520/stmsi.v10i2 .1236.  \n[7] A. Wulansari, S. Informasi, and I. Komputer,“Kata kunci : Aplikasi mobile banking, Bank Negara Indonesia (BNI), kesuksesan aplikasi, model Delone and McLean, kualitas sistem, kepuasan pengguna, dampak bisnis, analisis regresistruktural.,” pp. 139–148, 2024.  \n[8] D. Patmalasari and A. D. Indriyanti,“Analisis Kepuasan Pengguna Layanan Aplikasi MyTelkomsel dengan Menggunakan Model UTAUT,” J. Emerg. Inf. Syst. Bus. Intell., vol. 02, no. 02, pp. 37–45, 2021,[Online] . Available: [https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/39559/34526](https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/39559/34526)  \n[9] Leona Elsa Nilwanda, Aisha Ramadhana Indira Santoso, Ilham Ismail, Muhammad Ahlun Nazar, and Muhammad Fachri Ali Haidar,“Analisis Kesuksesan Aplikasi Google Meet Sebagai Media Pembelajaran Daring Dengan Menerapkan Metode Delone Dan Mclean.,” Pros. Semin. Nas. Teknol. dan Sist. Inf., vol. 2, no. 1, pp. 146–153, 2022, doi: 10.33005/sitasi.v2i1 .282.  \n[10] F. Azzahrah and L. Amelia,“Analisis Pengaruh Kualitas Pelayanan Aplikasi Maxim Mobile Terhadap Kepuasan Pengguna Dengan Metode Servqual,” J. Teknol. Sist. Inf., vol. 2, no. 1, pp. 59–68, 2021, doi: 10.35957/jtsi.v2i1 .849.  \n[11] J. Manajemen, S. Informasi, D. Anastasya, A. Husaein, and L. Aryani,“Analisis Pengaruh Kualitas Layanan Aplikasi Mobile JKN Menggunakan Metode EServqual Untuk Pengguna Di Kota Jambi Jurnal Manajemen Teknologi dan Sistem Informasi ( JMS ),” vol. 4, no. September, pp. 793–802, 2024.  \n[12] M. Rizki et al.,“Aplikasi Metode Kano Dalam Menganalisis Sistem Pelayanan Online Akademik FST UIN SUSKA Riau pada masa Pandemi Covid-19,”Ejournal. Uin-Suska.Ac.Id, vol. 18, no. 02, pp. 180–187, 2021,[Online] . Available: [http://ejournal.uin-suska.ac.id/index.php/sitekin/article/view/12710](http://ejournal.uin-suska.ac.id/index.php/sitekin/article/view/12710)  \n[13] K. Kunci,“Perancangan Sistem Informasi Akuntansi Laporan Posisi Keuangan Pada UMKM Berbasis WEB (Studi Kasus UMKM Home Catering),” J. Ilm. Komputasi, vol. 19, no. 3, pp. 383–390, 2020, doi: 10.32409/jikstik.19.3.65.  \n[14] M. F. Adham,“Analisis Implementasi Sistem Informasi: Studi Literatur,” J.  \nTeknol. Sist. Inf., vol. 5, no. 1, pp. 264–275, 2024, doi: 10.35957/jtsi.v5i1 .7815.  \n[15] D. Putri Sekti Ari and L. Hanum,“Pengaruh Kualitas Pelayanan Website Djp Terhadap Kepuasan Pengguna Dengan Modifikasi E Govqual,” Profit, vol. 15, no. 01, pp. 104–111, 2021, doi: 10. 21776/ub. profit.2021.015.01.11.  \n[16] A. I. Trilaksono and B. Prabowo,“Analisis Pengaruh Experiential Marketing terhadap Loyalitas Pelanggan melalui Kepuasan Pelanggan sebagai","cbCaibzqksJGIKLz","https://ap.wps.com/l/cbCaibzqksJGIKLz","pdf",613633,34,"Indonesian","# Daftar Isi\n## Analisis manfaat dan fitur mobile banking\n## Model penerimaan dan kualitas layanan\n## Metode Kano dan pengukuran kepuasan","[{\"question\":\"Model apa yang paling sering digunakan untuk menilai aplikasi layanan digital pada daftar referensi ini?\",\"answer\":\"Dokumen menampilkan penggunaan beberapa model seperti Technology Acceptance Model, Delone and McLean, UTAUT, dan Servqual/EServqual, serta metode Kano untuk analisis kepuasan dan kualitas layanan.\"},{\"question\":\"Topik utama apa yang dibahas terkait mobile banking?\",\"answer\":\"Topik utamanya mencakup manfaat penggunaan mobile banking sebagai alat pembayaran digital, analisis fitur aplikasi, dan evaluasi kesuksesan aplikasi berdasarkan persepsi serta kepuasan pengguna.\"},{\"question\":\"Bagaimana metode Kano digunakan dalam konteks penelitian pada dokumen ini?\",\"answer\":\"Metode Kano dipakai untuk menganalisis indikator kualitas layanan dan mengukur kepuasan berdasarkan kategori kebutuhan pengguna, termasuk penerapan pada sistem pelayanan online dan layanan pada aplikasi tertentu.\"}]","Daftar Isi - Analisis Manfaat dan Kesuksesan Aplikasi Mobile Banking serta Penerapan Metode Kano dan Model Delone-Mclean | PDF",12]