[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-259263-113":3,"detail-sidebar-cat-1-id-113":80,"doc-detail-259263-id":114},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},113,"id","analysis-of-the-role-of-laundry-attendants-in-supporting-service-quality-in-the-housekeeping-department-of-gran-puri-hotel-manado","Analisis Peran Laundry Attendant dalam Menunjang Kualitas Pelayanan di Housekeeping Departement Gran Puri Hotel Manado","","Penelitian ini bertujuan menganalisis peran laundry attendant dalam menunjang kualitas pelayanan pada Housekeeping Department Gran Puri Hotel Manado. Laundry attendant menjadi unsur penting operasional hotel karena menyediakan linen, handuk, dan perlengkapan kamar dalam kondisi bersih, rapi, serta layak digunakan. Penelitian menggunakan metode deskriptif kualitatif dengan observasi langsung, wawancara semi-terstruktur, dokumentasi, serta wawancara terhadap 5 staf housekeeping yang terhubung dengan bagian laundry. Hasil menunjukkan peran signifikan terutama pada aspek kebersihan, ketersediaan, dan ketepatan suplai linen, dengan koordinasi umumnya berjalan baik meski sesekali terjadi keterlambatan.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/template/umum/","Umum",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/template/analysis-of-the-role-of-laundry-attendants-in-supporting-service-quality-in-the-housekeeping-department-of-gran-puri-hotel-manado/259263/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/analysis-of-the-role-of-laundry-attendants-in-supporting-service-quality-in-the-housekeeping-department-of-gran-puri-hotel-manado/259263.png","ImageObject",442,249,{"name":42,"@type":43},"Riley West","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-19","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":22},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"Apa tujuan penelitian tentang laundry attendant di Gran Puri Hotel Manado?","Question",{"text":62,"@type":63},"Penelitian bertujuan menganalisis peran laundry attendant dalam menunjang kualitas pelayanan di Housekeeping Department Gran Puri Hotel Manado.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"Metode apa yang digunakan dalam penelitian ini?",{"text":67,"@type":63},"Penelitian menggunakan metode deskriptif kualitatif dengan observasi langsung, wawancara semi-terstruktur, dokumentasi, serta wawancara dengan 5 staf hotel yang terhubung dengan bagian laundry.",{"name":69,"@type":60,"acceptedAnswer":70},"Faktor apa yang paling ditekankan terkait kualitas layanan dari sisi laundry attendant?",{"text":71,"@type":63},"Hasil menunjukkan peran signifikan pada kebersihan, ketersediaan, dan ketepatan waktu suplai linen.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},259263,1789330975,{"code":4,"msg":81,"data":82},"success",[83,87,91,95,99,103,107,111],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":4,"slug":86},178,"Faktur","faktur",{"id":88,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":4,"slug":90},192,"Formulir","formulir-192",{"id":92,"doc_module":22,"doc_module_name":25,"category_name":93,"show_sort_weight":4,"slug":94},180,"Media Sosial","media-sosial",{"id":96,"doc_module":22,"doc_module_name":25,"category_name":97,"show_sort_weight":4,"slug":98},179,"Poster","poster",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":4,"slug":102},176,"Presentasi","presentasi",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":4,"slug":106},177,"Resume","resume",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":4,"slug":110},182,"Surat","surat-a95d00d3aaf04f3b854ecf140f00d385",{"id":112,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":113},183,"umum-07d1ff437201438088836b2b1ed3c90f",{"code":4,"msg":81,"data":115},{"doc_id":78,"user_id":116,"nickname":42,"user_avatar":117,"doc_module":22,"category_id":112,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":118,"file_id":119,"file_url":120,"file_type":121,"file_size":122,"view_count":22,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":123,"language":124,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":125,"faqs":126,"seo_title":127,"seo_description":12,"update_tm":79,"read_time":26},1099523885074,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","eISSN 3090-174X & pISSN 3090-1367  \nVol. 1, No. 4, Tahun 2025  \n[doi.org/10.63822/q9vjqx07](doi.org/10.63822/q9vjqx07)  \n[Hal. 1409-1414](Hal. 1409-1414)  \nBeranda Jurnal [https://indojurnal.com/index.php/jisoh](https://indojurnal.com/index.php/jisoh)  \nAnalisis Peran Laundry Attendant dalam Menunjang Kualitas Pelayanan di Housekeeping Departement Gran Puri Hotel  \nManado  \nChrisye Samiun Koapaha1, Mikhael C.S.Mangolo 2, Jongky W.A. Kamagi3  \nPoliteknik Negeri Manado 1,2,3  \n*Email Korespodensi: [chriskoapaha.07@gmail.com](chriskoapaha.07@gmail.com)  \nDiterima: 04-10-2025 | Disetujui: 14-10-2025 | Diterbitkan: 16-10-2025  \nABSTRACT  \nThus research aims to analyze the role of laundry attendants in supporting service quality in the Housekeeping Department of Gran Puri Hotel Manado. Laundry attendants are an essential part of hotel operations, responsible for providing linen, towels, and other room amenities in a clean, neat, and usable condition. This study applies a qualitative descriptive method with data collection techniques including direct observation, semi-structured interviews, documentation, and interviews with 5 hotel staff members who work in the housekeeping department and are directly connected with the laundry section. The results show that laundry attendants play a significant role in maintaining room service quality, especially in aspects of cleanliness, availability, and timeliness of linen supply. Most staff members stated that cooperation between laundry and housekeeping runs well, although minor delays in linen delivery occasionally occur. Overall, laundry attendants are considered to perform well and are capable of supporting housekeeping service standards as well as enhancing guest satisfaction at Gran Puri Hotel Manado.  \nKeywords: Role, Laundry Attendant, Service Quality, Housekeeping, Hotel.  \nCopyright © 2025 The Author(s) This article is distributed under a  \nCreative Commons Attribution-ShareAlike 4.0 International License.  \neISSN 3090-174X & pISSN 3090-1367  \nPENDAHULUAN  \nHotel merupakan suatu bentuk usaha yang menyediakan akomodasi berupa kamar untuk disewakankepada masyarakat umum, serta dilengkapi dengan berbagai layanan pendukung guna memenuhikebutuhan tamu selama menginap. Sulastiyono (2011 : 5; Polii, & Towoliu, 2018) hotel merupakan tempat yang meyediakan fasilitas kamar, minuman, dan makanan kepada calon tamu yang sedang melakukan perjalanan dengan membayar sesuai denganjumlah yang telah ditentukan tanpa adanya perjanjian khusus. Banyaknya pesaing pada bidang perhotelan membuat para pebisnis hotel berusaha semaksimal mungkin memberikan kualitas pelayanan dan strategi terbaik untuk mencapai kepuasan pelanggan.Oleh karena itu, hotel diharuskan untuk memberikan pelayanan terbaik untuk memperluas pasaran tamu hotelnya.Kebersihan pakaian dan linen di hotel adalah salah satu unsur penting untuk memberikan pelayanan yang berkualitas kepada tamu. Gran Puri Hotel Manado,sebagai salah satu Hotel yang memilikikomitmen tinggi dalam menyediakan pengalaman menginap yang terbaik,memerlukan layanan laundry yang efisien dan efektif. Layanan laundry yang baik tidak hanya menjamin kebersihan,tetapi jugameningkatkan kenyamanan dan kepuasan tamu.Laundry department, atau bagian binatu, adalah bagian dari sebuah organisasi, seperti hotel, yang bertugas untuk membersihkan dan merawat pakaian, linen, danseragam karyawan. Bagian ini bertanggung jawab atas seluruh proses pencucian, mulai dari penerimaan, pemilahan, pencucian, hingga pengiriman cucian yang telah selesai. Seorang Laundry Attendant dituntutmemiliki ketelitian tinggi dalam menangani permintaan jasa pencucian pakaian tamu maupun linen hotel. Proses yang dilaksanakan meliputi pemeriksaan kondisi pakaian, pencucian, hingga tahap pengemasan. Langkah ini bertujuan untuk meminimalkan potensi keluhan dari tamu akibat hasil pencucian yang kurang optimal atau adanya noda yang tidak seharusnya. Oleh karena itu, Laundry Attendant wajib melakukan pengecekan serta me","cbCaipYcZLxDLvOA","https://ap.wps.com/l/cbCaipYcZLxDLvOA","pdf",894595,6,"Indonesian","# PENDAHULUAN\n# METODE PENELITIAN","[{\"question\":\"Apa tujuan penelitian tentang laundry attendant di Gran Puri Hotel Manado?\",\"answer\":\"Penelitian bertujuan menganalisis peran laundry attendant dalam menunjang kualitas pelayanan di Housekeeping Department Gran Puri Hotel Manado.\"},{\"question\":\"Metode apa yang digunakan dalam penelitian ini?\",\"answer\":\"Penelitian menggunakan metode deskriptif kualitatif dengan observasi langsung, wawancara semi-terstruktur, dokumentasi, serta wawancara dengan 5 staf hotel yang terhubung dengan bagian laundry.\"},{\"question\":\"Faktor apa yang paling ditekankan terkait kualitas layanan dari sisi laundry attendant?\",\"answer\":\"Hasil menunjukkan peran signifikan pada kebersihan, ketersediaan, dan ketepatan waktu suplai linen.\"}]","Analisis Peran Laundry Attendant dalam Menunjang Kualitas Pelayanan di Housekeeping Departement Gran Puri Hotel Manado | PDF"]