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Data disusun dari skor persepsi (Xi) dan harapan (Yi) pada sejumlah pertanyaan, lalu diuji validitas menggunakan r hitung dibanding r tabel, serta reliabilitas menggunakan Cronbach’s alpha. Hasil menunjukkan semua item berstatus valid dan instrumen reliabel, kemudian dihitung nilai gap untuk membandingkan persepsi terhadap harapan siswa. Rangking gap memperlihatkan Responsiv sebagai prioritas peningkatan 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dimensi.","Answer","https://schema.org",{"og:url":79,"og:type":114,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":116,"canonical":79},"index,follow",{"doc_id":118,"site_id":56},185817,1788369225,{"code":4,"msg":5,"data":121},{"doc_id":118,"user_id":122,"nickname":89,"user_avatar":123,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":124,"file_id":125,"file_url":126,"file_type":127,"file_size":128,"view_count":102,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":129,"language":130,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":131,"faqs":132,"seo_title":133,"seo_description":61,"update_tm":119,"read_time":134},549768064622,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","| Jumlah Jawaban |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- |\n| Pertanyaan | Sangat\u003Cbr>Setuju\u003Cbr>(5) | Setuju(4) | Ragu Ragu(3) | Tidak\u003Cbr>Setuju\u003Cbr>(2) | Sangat\u003Cbr>Tidak\u003Cbr>Setuju\u003Cbr>(1) | Total |\n| Y1 | 38 | 31 | 4 | 1 | 1 | 75 |\n| Y2 | 38 | 30 | 5 | 1 | 1 | 75 |\n| Y3 | 37 | 32 | 4 | 0 | 2 | 75 |\n| Y4 | 37 | 32 | 4 | 0 | 2 | 75 |\n| Y5 | 37 | 31 | 5 | 0 | 2 | 75 |\n| Y6 | 39 | 30 | 4 | 0 | 2 | 75 |\n| Y7 | 38 | 30 | 5 | 0 | 2 | 75 |\n| Y8 | 29 | 40 | 4 | 0 | 2 | 75 |\n| Y9 | 33 | 35 | 5 | 0 | 2 | 75 |\n| Y10 | 29 | 40 | 4 | 0 | 2 | 75 |\n| Y11 | 32 | 36 | 5 | 0 | 2 | 75 |\n| Y12 | 30 | 37 | 6 | 0 | 2 | 75 |\n| Y13 | 30 | 37 | 6 | 0 | 2 | 75 |\n| Y14 | 30 | 38 | 5 | 0 | 2 | 75 |\n| Y15 | 29 | 38 | 6 | 0 | 2 | 75 |\n\n\n| Jumlah Jawaban |  |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- |\n| Pertanyaan | Sangat\u003Cbr>Setuju | Setuju(4) | RaguRagu(3) | Tidak\u003Cbr>Setuju | Sangat\u003Cbr>Tidak | Total |\n| X14 | 7 | 17 | 37 | 13 | 1 | 75 |\n| X15 | 7 | 17 | 39 | 11 | 1 | 75 |\n\n\n| DIMENSI | PERNYATAAN | r hitung | r tabel | Status |\n| --- | --- | --- | --- | --- |\n| Tangible | Fasilitas pelayanan website yang baik dan memudahkan\u003Cbr>Lengkapnya informasi yang ada di website Peralatan yang digunakan modern dalam | 0,956\u003Cbr>0,945 | 0,227\u003Cbr>0,227 | Valid\u003Cbr>Valid |\n| Reability | mendukung pelayanan | 0,971 | 0,227 | Valid |\n|  | Informasi yang tertera di website jelas | 0,968 | 0,227 | Valid |\n|  | Website cepat dalam mengimput data | 0,944 | 0,227 | Valid |\n|  | Website dapat di akses dengan mudah | 0,971 | 0,227 | Valid |\n|  | Website memberikan respon dengan cepat | 0,960 | 0,227 | Valid |\n| Responsiv | Website memberitahu kesalahan data yang diinput Calon pendaftar dengan mudah mengetahui letak kesalahan dalam menginput data\u003Cbr>Memberikanjaminan yang sebanding\u003Cbr>Pelayanan dalam memberikan informasi secara | 0,938\u003Cbr>0,956\u003Cbr>0,956 | 0,227\u003Cbr>0,227\u003Cbr>0,227 | Valid\u003Cbr>Valid\u003Cbr>Valid |\n| Assurance | jelas dan dapat mudah dipahami | 0,962 | 0,227 | Valid |\n| Empaty | Membuat pengguna merasa percaya selama melakukan pengimputan data\u003Cbr>Jaringan internet yang stabiluntuk kemudahan Memberikan kemudahan pelayanan\u003Cbr>Website memudahkan dalam memberikan informasi terhadap pengguna | 0,956\u003Cbr>0,962\u003Cbr>0,966\u003Cbr>0,952 | 0,227\u003Cbr>0,227\u003Cbr>0,227\u003Cbr>0,227 | Valid\u003Cbr>Valid\u003Cbr>Valid\u003Cbr>Valid |\n\n\n| DIMENSI | PERNYATAAN | r hitung | r table | Status |\n| --- | --- | --- | --- | --- |\n| Website | memudahkan dalam memberikan informasi |  |  |  |\n| terhadap | pengguna | 0,938 | 0,227 | Valid |\n\n\n| Kuesioner | Cronbach’salpha | Keterangan |\n| --- | --- | --- |\n| Harapan | 0,993 | Reliabel |\n| Kenyataan | 0,977 | Reliabel |\n\n\n| Pertanyaan | Nilai skor Xi | Nilai Kenyataan Siswa |\n| --- | --- | --- |\n| X1 | 252 | 3,36 |\n| X2 | 258 | 3,44 |\n| X3 | 264 | 3,5 |\n| X4 | 266 | 3,5 |\n| X5 | 225 | 3 |\n| X6 | 217 | 2,89 |\n| X7 | 222 | 2,96 |\n| X8 | 241 | 3,2 |\n| X9 | 241 | 3,2 |\n| X10 | 240 | 3,2 |\n| X11 | 241 | 3,2 |\n| X12 | 240 | 3,2 |\n| X13 | 238 | 3,17 |\n| X14 | 241 | 3,21 |\n| X15 | 243 | 3,2 |\n\n\n| Pertanyaan | Nilai skor Yi | Nilai Harapan Siswa |\n| --- | --- | --- |\n| Y1 | 329 | 4,39 |\n| Y2 | 328 | 4,37 |\n| Y3 | 327 | 4,36 |\n| Y4 | 327 | 4,36 |\n| Y5 | 326 | 4,35 |\n| Y6 | 329 | 4,39 |\n| Y7 | 327 | 4,36 |\n| Y8 | 319 | 4,25 |\n| Y9 | 321 | 4,29 |\n| Y10 | 321 | 4,25 |\n| Y11 | 321 | 4,28 |\n| Y12 | 318 | 4,24 |\n| Y13 | 318 | 4,24 |\n| Y14 | 319 | 4,25 |\n| Y15 | 317 | 4,23 |\n\n\n| Hasil Perhitungan Nilai Gap Berdasarkan Lima Dimensi |  |  |  |  |\n| --- | --- | --- | --- | --- |\n| Dimensi | Persepsi | Harapan | Gap | Rangking |\n| Tangibles | 2,86 | 4,37 | -1,51 | 5 |\n| Reability | 2,44 | 4,36 | -1,92 | 2 |\n| Responsiv | 2,35 | 4,30 | -1,95 | 1 |\n| Assurance | 2,40 | 4,26 | -1,86 | 3 |\n| Empaty | 2,41 | 4,24 | -1,83 | 4 |","cbCaifVX9XOaAyEF","https://ap.wps.com/l/cbCaifVX9XOaAyEF","pdf",499573,9,"Indonesian","# Uji Validitas dan Reliabilitas\n## Uji Validitas (r hitung dan r tabel)\n## Reliabilitas (Cronbach’s alpha)\n# Penyusunan Skor Persepsi dan Harapan\n## Nilai skor Xi (Kenyataan)\n## Nilai skor Yi (Harapan)\n# Perhitungan Gap dan Rangking\n## Gap lima dimensi\n## Interpretasi rangking prioritas","[{\"question\":\"Dimensi mana yang memperoleh rangking prioritas tertinggi berdasarkan gap?\",\"answer\":\"Dimensi Responsiv memperoleh rangking teratas (gap paling negatif) pada hasil rangking lima dimensi.\"}]","Analisis Kualitas Website Pelayanan dengan Metode Kesenjangan Lima Dimensi | PDF",14]