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PDAM Tirta Cendana di Kefamenanu, Kabupaten Timor Tengah Utara, menghadapi kesulitan menerima pengaduan teknis seperti kebocoran pipa, air tidak mengalir, dan tekanan air lemah karena layanan pengaduan dinilai kurang efektif. Diperlukan aplikasi pemetaan keluhan berbasis web dan GIS untuk memetakan area, memudahkan akses informasi, serta membantu kinerja petugas dalam mengatasi masalah teknis di lapangan.",{"@graph":63,"@context":119},[64,81,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/web-based-gis-mapping-of-pdam-customer-complaints-in-north-central-timor-district/201336/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/web-based-gis-mapping-of-pdam-customer-complaints-in-north-central-timor-district/201336.png","ImageObject",300,407,{"name":89,"@type":90},"Sarah ","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-09-21","2026-09-04",true,{"@type":99,"interactionType":100,"userInteractionCount":80},"InteractionCounter",{"@type":101},"ViewAction",{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Apa masalah utama yang dihadapi PDAM Tirta Cendana dalam menerima keluhan pelanggan?","Question",{"text":109,"@type":110},"PDAM Tirta Cendana kesulitan menerima keluhan teknis ketika masalah terjadi di lapangan, sementara layanan pengaduan yang ada kurang efektif.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Keluhan teknis apa yang disebut sebagai kendala umum di PDAM Tirta Cendana?",{"text":114,"@type":110},"Keluhan yang disebut meliputi kebocoran pipa, air tidak mengalir, dan tekanan air lemah.",{"name":116,"@type":107,"acceptedAnswer":117},"Bagaimana aplikasi pemetaan keluhan pelanggan berbasis web dan GIS membantu pengguna dan PDAM?",{"text":118,"@type":110},"Aplikasi memetakan daerah agar pengguna memperoleh informasi keluhan serta informasi terkini PDAM yang sebelumnya sulit diakses, sekaligus membantu kinerja petugas dalam penanganan masalah teknis.","https://schema.org",{"og:url":79,"og:type":121,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":123,"canonical":79},"index,follow",{"doc_id":125,"site_id":56},201336,1788531366,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":89,"user_avatar":130,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":80,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":126,"read_time":141},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","WEB-BASED GEOGRAPHICAL INFORMATION SYSTEM MAPPING OF PDAM CUSTOMER COMPLAINTS IN TIMOR TENGAH UTARA DISTRICT  \nSISTEM INFORMASI GEOGRAFIS PEMETAAN KELUHAN PELANGGAN PDAM DI KABUPATEN TIMOR TENGAH UTARA BERBASIS WEB  \nNinfa Neno 1, Yoseph P. K. Kelen 2, Risald 3  \n1,2 Teknologi Informasi; UNIVERSITAS TIMOR Kefamenanu; Jl. Eltari Kefamenanu;  \n[universitastimor@yahoo.co.id](universitastimor@yahoo.co.id).  \nKorespondensi: e-mail: [ninfaneno@gmail.com](ninfaneno@gmail.com)  \nAbstrak: Perusahaan Daerah Air Minum (PDAM) merupakan badan usaha milik daerah (BUMD) yang bergerak dalam distribusi air bersih bagi masyarakat umum, serta memberikan jasa pelayanan dan menyelenggarakan pemanfaatan di bidang air minum. Aktifitas PDAM antara lain mengumpulkan dan menjernihkan sampai mendistribusikan air kepada masyarakat/pelanggan. Sebagai perusahaan penyedia air bersih, PDAM diawasi dan dimonitor oleh aparatur–aparatur eksekutif maupun legislatif daera. Namun PDAM Tirta Cendana yang berlokasi di kota kefamenanu kabupaten Timor Tengah Utaramengalami kesulitan dalam menerima keluhannya jika sewaktu–waktu terjadi masalah yang berhubungandengan hal–hal teknis di lapangan. Dari masalah ini maka dibutuhkan aplikasi pelayanan keluhan pelanggan diharapkan bisa memberikan solusi dalam menampung pengaduan serta membantu kinerja PDAM Tirta Cendana dalam melayani dan mengatasi permasalahan teknis di lapangan.  \nKata kunci: Sistem Informasi, GIS, Pdam Tirta Cendana  \nAbstract: The Regional Drinking Water Company (PDAM) is a regionally owned enterprise (BUMD) engaged in the distribution of clean water to the general public, as well as providing services and organizing utilization in the field of drinking water. PDAM activities range from collecting and purifying water to distributing water to the community/customers. As a clean water supply company, PDAM is supervised and monitored by regional executive and legislative apparatus (Almuqsitu et al., 2019). However, PDAM Tirta Cendana, which is located in the city of Kefamenanu, North Central Timor district, experiences difficulties in receiving complaints if at any time problems occur related to technical matters in the field. Based on this problem, a customer complaint service application is needed, which is expected to provide solutions in accommodating complaints and helping the performance of PDAM Tirta Cendana in serving and overcoming technical problems in the field.  \nKeywords: information systems, GIS, Pdam Tirta Cendana  \n1. Pendahuluan  \nPerusahaan Daerah Air Minum (PDAM) merupakan badan usaha milik daerah (BUMD) yang bergerak dalam distribusi air bersih bagi masyarakat umum, serta memberikan jasa pelayanan dan menyelenggarakan pemanfaatan di bidang air minum. PDAM terdapat di setiap provinsi, kabupaten, dan kotamadya di seluruh Indonesia. Aktifitas PDAM antara lain mengumpulkan dan menjernihkan sampai mendistribusikan  \nair kepada masyarakat/pelanggan. Sebagai perusahaan penyedia air bersih, PDAM diawasi dan dimonitor oleh aparatur-aparatur eksekutif maupun legislatif daerah (Almuqsitu et al., 2019) .  \nDalam upaya memberikan pelayanan kepada masyarakat, PDAM Tirta Cendana mengalami kesulitan dalam menerima keluhannya jika sewaktu–waktu terjadi masalah yang berhubungan dengan hal–hal teknis di lapangan. Keluhan itu seperti kebocoranpipa, air tidak mengalir, dan tekanan air lemah menjadi kendala umum yang terjadi, terlebih ketika layanan pengaduan untuk saat ini hanya ketika petugas sedang berada di lokasi ataupun melalui call center PDAM yang dinilai kurang efektif dalam menerima pengaduan yang bersifat teknis dari konsumen PDAM Tirta Cendana.  \nInformasi terkait himbauan serta pengumuman dari PDAM Tirta Cendana saatini juga masih terbatas berupa surat himbauan yang dibawa petugas yang memeriksameteran air. Untuk itu, aplikasi pemetaan keluhan pelanggan menjadi sangat diperlukanterutama bagi daerah dengan faktor geografis yang persebaran permukimannya relatifluas dan menyebar yang membutuhkan trans","cbCaiuLfnHyUyYzQ","https://ap.wps.com/l/cbCaiuLfnHyUyYzQ","pdf",1184242,14,"Indonesian","# Pendahuluan\n## Latar Belakang\n## Tujuan dan Manfaat Sistem\n# Metode Penelitian\n## Flowchart Sistem\n## Data Flow Diagram (DFD) Level 0\n## Data Flow Diagram (DFD) Level 1\n## ERD Sistem\n# Implementasi Sistem\n## Halaman Home\n## Halaman About\n## Halaman Lokasi","[{\"question\":\"Apa masalah utama yang dihadapi PDAM Tirta Cendana dalam menerima keluhan pelanggan?\",\"answer\":\"PDAM Tirta Cendana kesulitan menerima keluhan teknis ketika masalah terjadi di lapangan, sementara layanan pengaduan yang ada kurang efektif.\"},{\"question\":\"Keluhan teknis apa yang disebut sebagai kendala umum di PDAM Tirta Cendana?\",\"answer\":\"Keluhan yang disebut meliputi kebocoran pipa, air tidak mengalir, dan tekanan air lemah.\"},{\"question\":\"Bagaimana aplikasi pemetaan keluhan pelanggan berbasis web dan GIS membantu pengguna dan PDAM?\",\"answer\":\"Aplikasi memetakan daerah agar pengguna memperoleh informasi keluhan serta informasi terkini PDAM yang sebelumnya sulit diakses, sekaligus membantu kinerja petugas dalam penanganan masalah teknis.\"}]","Sistem Informasi Geografis Pemetaan Keluhan Pelanggan PDAM di Kabupaten Timor Tengah Utara Berbasis Web | PDF",22]