[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-201319-113":3,"detail-sidebar-cat-0-id-113":81,"doc-detail-201319-id":128},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},113,"id","surabaya-city-media-center-website-user-guide","Panduan Pengguna Website Media Center Kota Surabaya","","Dokumen ini menjelaskan panduan pengguna untuk website Media Center Kota Surabaya, yang berfungsi sebagai layanan aspirasi dan pengaduan online masyarakat. Panduan ini mencakup langkah-langkah untuk mengakses halaman utama, login ke sistem, menanggapi pengaduan warga, dan memantau status tindak lanjut. Pengguna Organisasi Perangkat Daerah (OPD) akan diarahkan untuk memahami alur kerja mulai dari melihat daftar pengaduan, membaca detail, memberikan tanggapan, hingga melihat perubahan status menjadi 'Sedang ditindaklanjuti' dan 'Sudah ditindaklanjuti' setelah verifikasi Admin Media Center. Terdapat ilustrasi visual di setiap langkah untuk memudahkan pemahaman. Dokumentasi ini bertujuan untuk memastikan OPD dapat secara efektif menggunakan platform Media Center dalam melayani aspirasi dan pengaduan warga secara online. Informasi yang detail mengenai cara mengunggah lampiran berupa foto juga disertakan dalam proses tanggapan.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/document/umum/","Umum",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/document/surabaya-city-media-center-website-user-guide/201319/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/surabaya-city-media-center-website-user-guide/201319.png","ImageObject",300,407,{"name":42,"@type":43},"Taylor Morgan","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-04","2026-09-04",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Bagaimana cara mengakses halaman utama Website Media Center Kota Surabaya?","Question",{"text":63,"@type":64},"Buka browser Anda, masukkan URL mediacenter.surabaya.go.id, dan tampilan halaman utama akan muncul.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Apa yang perlu dilakukan setelah berhasil login ke sistem Media Center?",{"text":68,"@type":64},"Setelah login, OPD perlu mengklik menu 'Pengaduan' untuk melihat daftar pengaduan dari warga, lalu klik 'Baca Selengkapnya' untuk melihat detailnya.",{"name":70,"@type":61,"acceptedAnswer":71},"Bagaimana status pengaduan berubah setelah OPD memberikan tanggapan?",{"text":72,"@type":64},"Setelah OPD menanggapi pengaduan, tanggapan tersebut akan muncul di halaman Detail Pengaduan dan statusnya akan berubah menjadi 'Sedang ditindaklanjuti'.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},201319,1790435615,{"code":4,"msg":82,"data":83},"success",[84,89,93,97,101,105,109,113,117,121,124],{"id":85,"doc_module":4,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},55,"Agama & Spiritualitas",60,"religion-spirituality",{"id":90,"doc_module":4,"doc_module_name":25,"category_name":91,"show_sort_weight":87,"slug":92},48,"Cerita & Novel","story-novel",{"id":94,"doc_module":4,"doc_module_name":25,"category_name":95,"show_sort_weight":87,"slug":96},56,"Gaya Hidup","lifestyle",{"id":98,"doc_module":4,"doc_module_name":25,"category_name":99,"show_sort_weight":87,"slug":100},51,"Komik","comic",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":87,"slug":104},53,"Layanan Kesehatan","healthcare",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":107,"show_sort_weight":87,"slug":108},54,"Penelitian & Laporan","research-report",{"id":110,"doc_module":4,"doc_module_name":25,"category_name":111,"show_sort_weight":87,"slug":112},49,"Sastra","literature",{"id":114,"doc_module":4,"doc_module_name":25,"category_name":115,"show_sort_weight":87,"slug":116},52,"Teknologi","technology",{"id":118,"doc_module":4,"doc_module_name":25,"category_name":119,"show_sort_weight":87,"slug":120},50,"Ujian","exam",{"id":122,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":87,"slug":123},57,"general",{"id":125,"doc_module":4,"doc_module_name":25,"category_name":126,"show_sort_weight":4,"slug":127},181,"Formulir","formulir",{"code":4,"msg":82,"data":129},{"doc_id":79,"user_id":130,"nickname":42,"user_avatar":131,"doc_module":4,"category_id":122,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":137,"language":138,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":12,"update_tm":142,"read_time":143},1099523885336,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Sisi OPD  \nUser Guide Website  \nMedia Center  \nHalaman Utama Website Media Center  \nBuka browser, masukkan url : [mediacenter.surabaya.go.id](mediacenter.surabaya.go.id) lalu akan muncul tampilan halaman utama seperti digambar. Klik Login untuk masuk agar bisamelihat pengaduan.  \nHalaman Login Website Media Center  \nMasukkan  \nEmail/Username dan Password kemudian Login.  \nHalaman Menu Pengaduan  \nAlur Menjawab Pengaduan  \nMedia Center  \nHalaman Login OPD  \nHalaman List Pengaduan OPD  \nSetelah Login, OPD klik menu Pengaduan untukmelihat list pengaduan dari warga. Kemudian klik Baca Selengkapnya untukmelihat detail pengaduan.  \nHalaman Detail Pengaduan  \nDigambar ini merupakan tampilan halaman detail pengaduan. Klik Tanggapi untuk memberikan tanggapan terhadap pengaduanwarga. Lalu akan muncul pop-upseperti gambar berikut. Selain memberikan tanggapan bisamelampirkan file berupa foto sesuai tanggapan.  \nKetika OPD sudahmenanggapipengaduan, maka tanggapan muncul di halaman Detail Pengaduan dan status berubah menjadi Sedangditindaklanjuti  \nStatus berubah menjadi Sudahditindaklanjuti ketika Admin Media Center telah memverifikasi hasil tindaklanjut dari OPD. Hasil tindaklanjut dari OPD dapat dilihat dari progress tanggapan OPDterhadap warga.","cbCaihLxay4DJ48k","https://ap.wps.com/l/cbCaihLxay4DJ48k","pdf",1302492,11,"Indonesian","# Halaman Utama Website Media Center\n# Halaman Login Website Media Center\n# Halaman Menu Pengaduan\n# Alur Menjawab Pengaduan\n# Halaman Detail Pengaduan","[{\"question\":\"Bagaimana cara mengakses halaman utama Website Media Center Kota Surabaya?\",\"answer\":\"Buka browser Anda, masukkan URL mediacenter.surabaya.go.id, dan tampilan halaman utama akan muncul.\"},{\"question\":\"Apa yang perlu dilakukan setelah berhasil login ke sistem Media Center?\",\"answer\":\"Setelah login, OPD perlu mengklik menu 'Pengaduan' untuk melihat daftar pengaduan dari warga, lalu klik 'Baca Selengkapnya' untuk melihat detailnya.\"},{\"question\":\"Bagaimana status pengaduan berubah setelah OPD memberikan tanggapan?\",\"answer\":\"Setelah OPD menanggapi pengaduan, tanggapan tersebut akan muncul di halaman Detail Pengaduan dan statusnya akan berubah menjadi 'Sedang ditindaklanjuti'.\"}]","Panduan Pengguna Website Media Center Kota Surabaya | PDF",1788530536,17]