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Metode deskriptif kualitatif digunakan melalui wawancara, observasi, dan dokumentasi dengan lima informan. Temuan menunjukkan masih adanya kendala seperti kurangnya informasi dan petunjuk yang jelas terkait persyaratan, keterbatasan sarana serta prasarana, dan waktu pelayanan yang belum optimal. Hasil penelitian mendorong peningkatan kualitas melalui penguatan sumber daya manusia, fasilitas, serta transparansi prosedur untuk memperbaiki layanan publik kepada masyarakat.",{"@graph":63,"@context":124},[64,81,103],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/service-quality-in-issuing-police-clearance-certificates-skck-at-tanjung-kota-sector-police-tabalong-regency/159338/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/service-quality-in-issuing-police-clearance-certificates-skck-at-tanjung-kota-sector-police-tabalong-regency/159338.png","ImageObject",300,407,{"name":89,"@type":90},"Jacob","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-09-20","2026-08-29",true,{"@type":99,"interactionType":100,"userInteractionCount":102},"InteractionCounter",{"@type":101},"ViewAction",6,{"@type":104,"mainEntity":105},"FAQPage",[106,112,116,120],{"name":107,"@type":108,"acceptedAnswer":109},"Apa tujuan penelitian tentang pembuatan SKCK di Polsek Tanjung Kota?","Question",{"text":110,"@type":111},"Penelitian bertujuan menganalisis kualitas pelayanan dalam pembuatan Surat Keterangan Catatan Kepolisian (SKCK) di Polisi Sektor Tanjung Kota, Kabupaten Tabalong.","Answer",{"name":113,"@type":108,"acceptedAnswer":114},"Metode apa yang digunakan dalam penelitian ini?",{"text":115,"@type":111},"Metode penelitian menggunakan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi, serta melibatkan lima informan.",{"name":117,"@type":108,"acceptedAnswer":118},"Apa kendala utama yang ditemukan dalam pelayanan pembuatan SKCK?",{"text":119,"@type":111},"Kendala meliputi kurangnya informasi dan petunjuk persyaratan yang jelas, keterbatasan sarana dan prasarana, serta waktu pelayanan yang belum optimal.",{"name":121,"@type":108,"acceptedAnswer":122},"Bagaimana saran perbaikan yang diajukan berdasarkan temuan penelitian?",{"text":123,"@type":111},"Penelitian menekankan perlunya peningkatan kualitas pelayanan melalui penguatan sumber daya manusia, perbaikan fasilitas, dan peningkatan transparansi prosedur.","https://schema.org",{"og:url":79,"og:type":126,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":128,"canonical":79},"index,follow",{"doc_id":130,"site_id":56},159338,1788016530,{"code":4,"msg":5,"data":133},{"doc_id":130,"user_id":134,"nickname":89,"user_avatar":135,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":136,"file_id":137,"file_url":138,"file_type":139,"file_size":140,"view_count":102,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":141,"language":142,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":143,"faqs":144,"seo_title":145,"seo_description":61,"update_tm":131,"read_time":146},962084931830,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","ISSN : 2723-0937  \nDOI. 10.35722/japb  \n[Https://jurnal.stiatabalong.ac.id/index.php/JAPB](Https://jurnal.stiatabalong.ac.id/index.php/JAPB)  \nKUALITAS PELAYANAN DALAM PEMBUATAN SURAT KETERANGAN CATATAN KEPOLISIAN (SKCK) DI POLISI SEKTOR TANJUNG KOTA KABUPATEN TABALONG  \nAhmad Riski Ripani* ; Murjani  \n[Riskiripanii26@gmail.com](Riskiripanii26@gmail.com) ; [murjani.shimsi@gmail.com](murjani.shimsi@gmail.com)  \nProgram Studi Administrasi Negara  \nSekolah Tinggi Illmu Administrasi Tabalong  \nKomplek Stadion Olahraga Saraba Kawa Pembataan Tanjung – Tabalong Telp/Fax (056)2022484 Kode Pos 71571  \n[Email :](Email : info@stiatabalong.ac.id)[ ](Email : info@stiatabalong.ac.id)[info@stiatabalong.ac.id](Email : info@stiatabalong.ac.id)  \nABSTRAK  \nPentingnya pelayanan publik yang berkualitas sebagai upaya meningkatkan kepercayaan masyarakatterhadap institusi Polri, khususnya dalam penerbitan SKCK yang menjadi salah satu layanan utamakepada masyarakat. Tujuan penelitian ini untuk menganalisis kualitas pelayanan dalam pembuatan Surat Keterangan Catatan Kepolisian (SKCK) di Polisi Sektor Tanjung Kota Kabupaten Tabalong. Metode Penelitian yang digunakan deskriptif kualitatif dengan teknik pengumpulan data melaluiwawancara, observasi, dan dokumentasi. Adapun yang menjadi informan dalam penelitian ini berjumlah 5 orang. Teknik analisis data menggunakan model interaktif yaitu pengumpulan data (Data Collection), Reduksi Data (Data Reduction), Penyajian Data (Data Display) . Hasil penelitian menunjukkan bahwa masih terdapat beberapa kendala dalam pelayanan pembuatan SKCK di Polsek Tanjung Kota, seperti kurangnya informasi dan petunjuk yang jelas mengenai persyaratan, keterbatasansarana dan prasarana, serta waktu pelayanan yang belum optimal. Temuan ini mengindikasikan perlunya peningkatan kualitas pelayanan, baik dari segi sumber daya manusia, fasilitas, maupun transparansi prosedur. Penelitian ini diharapkan dapat menjadi bahan evaluasi dan masukan bagi Polsek Tanjung Kota dalam upaya memperbaiki dan meningkatkan kualitas pelayanan publik, khususnyadalam pembuatan SKCK, serta memberikan kontribusi bagi pengembangan ilmu administrasi publik di bidang pelayanan masyarakat.  \nKata Kunci: Kualitas, Pelayanan, SKCK  \nSERVICE QUALITY IN ISSUING POLICE CLEARANCE CERTIFICATES (SKCK) AT THE TANJUNG KOTA SECTOR POLICE, TABALONG REGENCY  \nABSTRACT  \nThe importance of quality public service lies in its ability to enhance public trust in police institutions, especially concerning the issuance of Police Clearance Certificates (SKCK), which is a key public service. This research aims to analyze the quality of service in issuing Police Clearance Certificates (SKCK) at the Tanjung Kota Sector Police, Tabalong Regency. The research method used is descriptive qualitative, with data collected through interviews, observations, and documentation. There were 5 informants in this study. Data analysis techniques employed an interactive model, including Data Collection, Data Reduction, and Data Display. The research findings indicate that there are still several obstacles in the SKCK issuance service at the Tanjung Kota Sector Police. These include a lack ofclear information and guidance regarding requirements, limitedfacilities and infrastructure, and suboptimal service processing time. These findings suggest a need for improving service quality in terms of human resources, facilities, and procedural transparency. This research is expected to serve as an evaluation and input for the Tanjung Kota Sector Police in their efforts to improve and enhance public service quality, particularly in SKCK issuance, and to contribute to the development ofpublic administration science in the field of community service.  \nISSN : 2723-0937  \nDOI. 10.35722/japb  \n[Https://jurnal.stiatabalong.ac.id/index.php/JAPB](Https://jurnal.stiatabalong.ac.id/index.php/JAPB)  \n[Keywords: Quality](Keywords: Quality), [Service](Service), SKCK PEDAHULUAN  \nLembaga Kepolisian Negara Republik Indonesia ","cbCainAqbW7GQhYV","https://ap.wps.com/l/cbCainAqbW7GQhYV","pdf",802568,11,"Indonesian","# Pendahuluan\n## Tugas dan peran Polri dalam pelayanan publik\n## Kendala pelayanan publik\n## Layanan SKCK dan kegunaannya\n## Temuan awal di Polsek Tanjung Kota\n# Tinjauan Pustaka\n## Penelitian terdahulu\n# Metode Penelitian dan Analisis Data\n## Desain deskriptif kualitatif\n## Teknik pengumpulan data\n## Model analisis interaktif\n# Hasil Penelitian\n## Kendala dalam pembuatan SKCK\n## Implikasi perlunya peningkatan kualitas pelayanan\n# Simpulan dan Saran","[{\"question\":\"Apa tujuan penelitian tentang pembuatan SKCK di Polsek Tanjung Kota?\",\"answer\":\"Penelitian bertujuan menganalisis kualitas pelayanan dalam pembuatan Surat Keterangan Catatan Kepolisian (SKCK) di Polisi Sektor Tanjung Kota, Kabupaten Tabalong.\"},{\"question\":\"Metode apa yang digunakan dalam penelitian ini?\",\"answer\":\"Metode penelitian menggunakan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi, serta melibatkan lima informan.\"},{\"question\":\"Apa kendala utama yang ditemukan dalam pelayanan pembuatan SKCK?\",\"answer\":\"Kendala meliputi kurangnya informasi dan petunjuk persyaratan yang jelas, keterbatasan sarana dan prasarana, serta waktu pelayanan yang belum optimal.\"},{\"question\":\"Bagaimana saran perbaikan yang diajukan berdasarkan temuan penelitian?\",\"answer\":\"Penelitian menekankan perlunya peningkatan kualitas pelayanan melalui penguatan sumber daya manusia, perbaikan fasilitas, dan peningkatan transparansi prosedur.\"}]","KUALITAS PELAYANAN DALAM PEMBUATAN SURAT KETERANGAN CATATAN KEPOLISIAN (SKCK) DI POLISI SEKTOR TANJUNG KOTA KABUPATEN TABALONG | PDF",17]