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Metode yang digunakan adalah kualitatif deskriptif, dengan pengumpulan data melalui observasi, wawancara, dan dokumentasi. Penelitian melibatkan 11 informan, lalu dilakukan analisis data serta uji kredibilitas. Hasil menunjukkan kualitas pelayanan kurang baik pada aspek sarana-prasarana, kecepatan, jaminan tepat waktu, dan kemampuan, sementara aspek yang dinilai baik meliputi keahlian, jumlah tenaga, respon, penerimaan keluhan, keamanan, sikap ramah, sopan, dan non-diskriminatif.",{"@graph":63,"@context":120},[64,81,103],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":43,"@type":70,"position":77},"https://docshare.wps.com/id/document/ujian/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/quality-of-service-for-making-police-record-certificates-skck-at-east-barito-police-descriptive-qualitative-research/159339/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/quality-of-service-for-making-police-record-certificates-skck-at-east-barito-police-descriptive-qualitative-research/159339.png","ImageObject",300,407,{"name":89,"@type":90},"\tWilliam","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-09-21","2026-08-29",true,{"@type":99,"interactionType":100,"userInteractionCount":102},"InteractionCounter",{"@type":101},"ViewAction",5,{"@type":104,"mainEntity":105},"FAQPage",[106,112,116],{"name":107,"@type":108,"acceptedAnswer":109},"Bagaimana kualitas pelayanan pembuatan SKCK di Polres Barito Timur berdasarkan penelitian ini?","Question",{"text":110,"@type":111},"Kualitas pelayanan dinilai kurang baik pada indikator sarana dan prasarana, kecepatan, jaminan tepat waktu, serta kemampuan petugas.","Answer",{"name":113,"@type":108,"acceptedAnswer":114},"Apa saja faktor penghambat kualitas pelayanan pembuatan SKCK?",{"text":115,"@type":111},"Faktor penghambat meliputi kurangnya sarana dan prasarana, kurangnya kecepatan memberikan pelayanan, tidak adanya jaminan tepat waktu, serta kemampuan petugas yang kurang.",{"name":117,"@type":108,"acceptedAnswer":118},"Faktor pendorong apa yang mendukung kualitas pelayanan pembuatan SKCK?",{"text":119,"@type":111},"Faktor pendorong adalah keahlian petugas, jumlah tenaga/petugas yang cukup, respons yang baik, kemampuan menerima keluhan, jaminan keamanan, serta sikap sopan dan tidak diskriminatif.","https://schema.org",{"og:url":79,"og:type":122,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":124,"canonical":79},"index,follow",{"doc_id":126,"site_id":56},159339,1788016540,{"code":4,"msg":5,"data":129},{"doc_id":126,"user_id":130,"nickname":89,"user_avatar":131,"doc_module":4,"category_id":42,"category_name":43,"doc_title":59,"doc_description":61,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":102,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":137,"language":138,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":61,"update_tm":127,"read_time":142},5909887254083,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","KUALITAS PELAYANAN PEMBUATAN SURAT KETERANGANCATATAN KEPOLISIAN (SKCK) DI POLRES BARITO TIMUR  \nMahrini1, Ramona Handayani2, Mahdalina3  \nProgram Studi Administrasi Publik  \nSekolah Tinggi Ilmu Administrasi (STIA) Amuntai  \n[Email](Email : mahrinirini@gmail.com)[ :](Email : mahrinirini@gmail.com)[ mahrinirini@gmail.com](Email : mahrinirini@gmail.com)  \nABSTRAK  \nTujuan yang ingin dicapai dalam penelitian ini adalah untuk mengetahui bagaimana Kualitas Pelayanan Pembuatan Surat Keterangan Catatan Kepolisian (SKCK) di Polres Barito Timur dan faktor apasaja yang mempengaruhi. Penelitian ini mengunakan metode kualitatif dengan tipe deskriptif kualitatif. teknik pengumpulan data menggunakan observasi dan wawancara dan dokumentasi. Peneliti ini mengambil 11 informan kemudian dilakukan analisi data dan uji kredibelitas. Hasil dari penelitian ini menyatakanbahwa Kualitas pelayanan Pembuatan Surat Keterangan Catatan Kepolisian kurang baik, dapat dilihat dari indikator sebagai berikut yaitu sarana dan prasarana, kecepatan, jaminan tepat waktu, dan kemampuan, adapun indikator yang baik dapat dilihat dari keahlian, jumlah tenaga pegawai, ketanggapan/respon, menerima keluhan, jaminan keamanan, sikap ramah sopan, dan tidak diskriminatif. Faktor penghambat yaitu kurangnya sarana dan prasarana, kurangnya kecepatan memberikan pelayanan, tidak ada jaminan tepat waktu dan kemampuan para petugas yang kurang. Adapun faktor pendorong adalah keahlian yang dimiliki petugas, jumlah tenaga pegawai/petugas yang cukup, respond an tanggap yang baik, dapat menerima keluhan darimasyarakat, memberikan jaminan keamanan, bersikap sopan, dan tidak diskriminatif. Disarankan agar Kepada Bamin Basat Intelkam untuk mengajukan proposal agar dapat mengusulkan tambahan anggaranuntuk menambah fasilitas, petugas meningkatkan kedisiplinan dan lebih teliti dalam melakukan prosespembuatan SKCK.  \nKata kunci :Kualitas, Pelayanan, Pembuatan SKCK  \nABSTRACT  \nThe aim to be achieved in this research is to find out the quality of services for making Police Record Certificates (SKCK) at the East Barito Police and what factors influence it. This research uses a qualitative method with a qualitative descriptive type. Data collection techniques use observation and interviews and documentation. This researcher took 11 informants and then carried out data analysis and credibility testing. The results of this research state that the quality of service for making Police Record Certificates is not good, it can be seen from the following indicators, namely facilities and infrastructure, speed, timely guarantee, and capability, while good indicators can be seen from expertise, number of employees, responsiveness / response, accept complaints, guarantee security, polite friendly attitude, and non-discriminatory. Inhibiting factors are lack of facilities and infrastructure, lack of speed in providing services, no guarantee of punctuality and lack of ability of officers. The driving factors are the expertise of the officers, sufficient number of employees/officers, good response and responsiveness, being able to receive complaints from the public, providing security guarantees, being polite and non-discriminatory. It is recommended that Bamin Basat Intelkam submit a proposal so that it can propose additional budget to add facilities, officers to increase discipline and be more thorough in carrying out the process of making SKCK.  \nKeywords: Quality, Service, SKCK Manufacturing  \nPENDAHULUAN  \nKepolisian Negara Republik Indonesia merupakan suatu organisasi publik yang memiliki fungsi dan tujuan memberikan pelayanan publik kepada masyarakat.Peran Polri dalam menjalankan tugas melayani masyarakat dapat dilihat dari etos kerja yang tinggi, kemampuan memegang etika birokrasi dalam menjalankan tugas, dan profesionalisme dalam memberikan pelayanan kepada masyarakat.  \nSalah satu upaya menciptakan Polri yang bersih dan berwibawa adalah dengan meningkatkan pelayanan publik yang merupakan kewajiban apa","cbCaier2Vtlig424","https://ap.wps.com/l/cbCaier2Vtlig424","pdf",540667,10,"Indonesian","# Pendahuluan\n## Latar belakang pelayanan publik Polri\n## Peran SKCK dalam kebutuhan masyarakat\n## Arahan Kapolri terkait penerbitan SKCK","[{\"question\":\"Bagaimana kualitas pelayanan pembuatan SKCK di Polres Barito Timur berdasarkan penelitian ini?\",\"answer\":\"Kualitas pelayanan dinilai kurang baik pada indikator sarana dan prasarana, kecepatan, jaminan tepat waktu, serta kemampuan petugas.\"},{\"question\":\"Apa saja faktor penghambat kualitas pelayanan pembuatan SKCK?\",\"answer\":\"Faktor penghambat meliputi kurangnya sarana dan prasarana, kurangnya kecepatan memberikan pelayanan, tidak adanya jaminan tepat waktu, serta kemampuan petugas yang kurang.\"},{\"question\":\"Faktor pendorong apa yang mendukung kualitas pelayanan pembuatan SKCK?\",\"answer\":\"Faktor pendorong adalah keahlian petugas, jumlah tenaga/petugas yang cukup, respons yang baik, kemampuan menerima keluhan, jaminan keamanan, serta sikap sopan dan tidak diskriminatif.\"}]","Kualitas Pelayanan Pembuatan Surat Keterangan Catatan Kepolisian (SKCK) di Polres Barito Timur - Penelitian Kualitatif Deskriptif | PDF",15]