[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-231688-113":3,"detail-sidebar-cat-0-id-113":81,"doc-detail-231688-id":128},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},113,"id","quality-of-bank-jateng-service-in-ukt-payments-for-students","Kualitas Pelayanan Bank Jateng Terhadap Pembayaran UKT Mahasiswa","","Penelitian ini menganalisis kualitas pelayanan Bank Jateng dalam mendukung pembayaran Uang Kuliah Tunggal (UKT) mahasiswa Universitas Tidar dengan pendekatan SERVQUAL. Metode kuantitatif deskriptif digunakan untuk memotret penilaian mahasiswa melalui random sampling terhadap 90 mahasiswa FISIPOL angkatan 2025. Data diperoleh lewat kuesioner skala Likert dan diolah menggunakan SPSS versi 31. 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Penelitian juga menyoroti perlunya perbaikan keandalan sistem untuk meminimalkan kesalahan transaksi, agar pelayanan optimal meningkatkan efisiensi administrasi pendidikan serta kepercayaan dan loyalitas mahasiswa.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/document/penelitian-laporan/","Penelitian & Laporan",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/document/quality-of-bank-jateng-service-in-ukt-payments-for-students/231688/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/quality-of-bank-jateng-service-in-ukt-payments-for-students/231688.png","ImageObject",300,407,{"name":42,"@type":43},"Genevieve","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-07","2026-09-10",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Penelitian ini bertujuan untuk menganalisis apa?","Question",{"text":63,"@type":64},"Penelitian bertujuan menganalisis kualitas pelayanan Bank Jateng dalam mendukung pembayaran UKT mahasiswa Universitas Tidar menggunakan pendekatan SERVQUAL.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Metode apa yang digunakan dalam penelitian ini?",{"text":68,"@type":64},"Penelitian menggunakan metode kuantitatif deskriptif dengan teknik random sampling terhadap 90 mahasiswa FISIPOL angkatan 2025. Data dikumpulkan menggunakan kuesioner skala Likert dan diolah dengan SPSS versi 31.",{"name":70,"@type":61,"acceptedAnswer":71},"Apa temuan utama terkait dimensi SERVQUAL dan tingkat kepuasan mahasiswa?",{"text":72,"@type":64},"Mayoritas responden memberikan penilaian positif pada seluruh dimensi SERVQUAL, dengan aspek tertinggi pada empati, daya tanggap, dan jaminan. Tingkat kepuasan mencapai 86,7%.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},231688,1789066515,{"code":4,"msg":82,"data":83},"success",[84,89,93,97,101,105,108,112,116,120,124],{"id":85,"doc_module":4,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},55,"Agama & Spiritualitas",60,"religion-spirituality",{"id":90,"doc_module":4,"doc_module_name":25,"category_name":91,"show_sort_weight":87,"slug":92},48,"Cerita & Novel","story-novel",{"id":94,"doc_module":4,"doc_module_name":25,"category_name":95,"show_sort_weight":87,"slug":96},56,"Gaya Hidup","lifestyle",{"id":98,"doc_module":4,"doc_module_name":25,"category_name":99,"show_sort_weight":87,"slug":100},51,"Komik","comic",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":87,"slug":104},53,"Layanan Kesehatan","healthcare",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":87,"slug":107},54,"research-report",{"id":109,"doc_module":4,"doc_module_name":25,"category_name":110,"show_sort_weight":87,"slug":111},49,"Sastra","literature",{"id":113,"doc_module":4,"doc_module_name":25,"category_name":114,"show_sort_weight":87,"slug":115},52,"Teknologi","technology",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":118,"show_sort_weight":87,"slug":119},50,"Ujian","exam",{"id":121,"doc_module":4,"doc_module_name":25,"category_name":122,"show_sort_weight":87,"slug":123},57,"Umum","general",{"id":125,"doc_module":4,"doc_module_name":25,"category_name":126,"show_sort_weight":4,"slug":127},181,"Formulir","formulir",{"code":4,"msg":82,"data":129},{"doc_id":79,"user_id":130,"nickname":42,"user_avatar":131,"doc_module":4,"category_id":106,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":137,"language":138,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":12,"update_tm":80,"read_time":142},1374391974585,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","ANTASENA: Governance and Innovation Journal  \nVolume 4, Nomor 1 (2026)  \ne-ISSN: 3025-7581   \nKualitas Pelayanan Bank Jateng Terhadap Pembayaran UKT Mahasiswa  \nNurissa Shifakhul Nazwa1, Kholifatul Khasanah2, Muhamad Ikhsanul Hilmy3, Berliana Ayu Natasya4, Annisa Febriana5, Joko Tri Nugraha6  \n1-6Program Studi Ilmu Administrasi Negara, Universitas Tidar  \n[1](1nurissa.shifakhul.nazwa@students.untidar.ac.id)[nurissa.shifakhul.nazwa@students.untidar.ac.id](1nurissa.shifakhul.nazwa@students.untidar.ac.id)*, [2](2kholifatul_khasanah@students.untidar.ac.id)[kholifatul_khasanah@students.untidar.ac.id](2kholifatul_khasanah@students.untidar.ac.id), [3](3muhamad.ikhsanul@students.untidar.ac.id)[muhamad.ikhsanul@students.untidar.ac.id](3muhamad.ikhsanul@students.untidar.ac.id), [4](4berlian.ayu.natasya.putri@students.untidar.ac.id)[berlian.ayu.natasya.putri@students.untidar.ac.id](4berlian.ayu.natasya.putri@students.untidar.ac.id), [5](5annisafebriana@students.untidar.ac.id)[annisafebriana@students.untidar.ac.id](5annisafebriana@students.untidar.ac.id), [6](6jokotrinugraha@untidar.ac.id)[jokotrinugraha@untidar.ac.id](6jokotrinugraha@untidar.ac.id)  \n*corresponding author  \n\n| Article Info |  Abstrak \u003Cbr>Penelitian ini memiliki tujuan analisis kualitas pelayanan Bank Jateng dalam mendukung pembayaran Uang Kuliah Tunggal (UKT) mahasiswa Universitas Tidar menggunakan pendekatan SERVQUAL. Penelitian ini menggunakan metode kuantitatif deskriptif untuk menggambarakan pandangan mahasiswaterhadap layanan yang diberikan oleh Bank Jateng. Populasi penelitian mencakup seluruh mahasiswa FISIPOL angakatan 2025 yang berjumlah 730 orang dengan memakai teknik random sampling diperoleh 90 mahasiswa FISIPOL Universitas Tidar angkatan 2025. Data dikumpulkan menggunakan kuesioner tertutup dengan skala Likert lima poin dan data diolah melalui SPSS versi 31 guna menghasilkan frekuensi, presentase, dan nilai rata-rata pada setiapindikator. Berdasarkan hasil penelitian memperlihatkan mayoritas responden memberikan penilaian positif berdasarkan lima dimensi SERVQUAL, yaitu tangible, reliabiility, responsiveness, dan assurance. Dimensi dengan pelayanantertinggi terdapat pada aspek empati, daya tanggap, danjaminan dengan tingkat kepuasan mencapai 86,7% . Adapun indikator yang memenuhi harapan mahasiswa seperti Fasilitas, kejelasan informasi, kecakapan pelayanan dan keamanan transaksi. Kualitas pelayanan yang baik berperan secara langsung terhadap kepuasan serta kepercayaan mahasiswa sebagai pengguna layanan. Meskipun demikian, penelitian in masih menunjukan perlunya perbaikan aspek keandalan sistem untuk meminimalisir kesalahan transaksi. Secara umum, kualitas pelayanan yang diberikan Bank Jateng berdampk positif terhadapkepuasan serta kepercayaan mahasiswa. Dampaknya, pelayanan yang optimal dapat meningkatkan efisiensi administrasi pendidikan dan meningkatkankomitmen mahasiswa untuk menggunakan layanan pembayaran UKT melalui Bank Jateng.\u003Cbr>Abstract This study aims to analyze the quality of Bank Jateng's services in supporting the payment of Single Tuition Fees (UKT) for Tidar University students using the SERVQUAL approach. This study uses a quantitative descriptive method using a random sampling technique on 90 students of the Faculty of Social and Political Sciences, Tidar University, class of 2025. Data were collected using a questionnaire with a Likert scale and the data was processed using SPSS version 31 to produce frequencies, percentages, and average values for each indicator. The results of the study showed that most respondents gave positive assessments to all service dimensions, especially in the aspects of empathy, responsiveness, and assurance with a satisfaction level reaching 86. 7%. Indicators that meet student expectations include facilities, clarity of information, service skills, and transaction security. Good service |\n| --- | --- |\n| Article History\u003Cbr>Received:\u003Cbr>01 May 2026\u003Cbr>Accepted:\u003Cbr>09 June 2026\u003Cbr>Published:\u003Cbr>10 June 2026 |  |\n","cbCaifiAv43Mei0P","https://ap.wps.com/l/cbCaifiAv43Mei0P","pdf",682934,14,"Indonesian","# Pendahuluan\n## Latar belakang pendidikan dan pembayaran UKT\n## Peran kualitas layanan serta SERVQUAL","[{\"question\":\"Penelitian ini bertujuan untuk menganalisis apa?\",\"answer\":\"Penelitian bertujuan menganalisis kualitas pelayanan Bank Jateng dalam mendukung pembayaran UKT mahasiswa Universitas Tidar menggunakan pendekatan SERVQUAL.\"},{\"question\":\"Metode apa yang digunakan dalam penelitian ini?\",\"answer\":\"Penelitian menggunakan metode kuantitatif deskriptif dengan teknik random sampling terhadap 90 mahasiswa FISIPOL angkatan 2025. Data dikumpulkan menggunakan kuesioner skala Likert dan diolah dengan SPSS versi 31.\"},{\"question\":\"Apa temuan utama terkait dimensi SERVQUAL dan tingkat kepuasan mahasiswa?\",\"answer\":\"Mayoritas responden memberikan penilaian positif pada seluruh dimensi SERVQUAL, dengan aspek tertinggi pada empati, daya tanggap, dan jaminan. Tingkat kepuasan mencapai 86,7%.\"}]","Kualitas Pelayanan Bank Jateng Terhadap Pembayaran UKT Mahasiswa | PDF",22]