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Implementation of Total Quality Management in Improving Quality of Education at SMA Laboratorium Universitas Negeri Malang\u003Cbr>Vinsensius Rixnaldi Masut1*, Yumeng Yunggin2, Achmad Supriyanto3\u003Cbr>123 Program Studi Manajemen Pendidikan Universitas Negeri Malang, Indonesia. [E-mail:](E-mail: vinsensius.rixnaldi.2401328@students.um.ac.id1)[ ](E-mail: vinsensius.rixnaldi.2401328@students.um.ac.id1)[vinsensius.rixnaldi.2401328@students.um.ac.id](E-mail: vinsensius.rixnaldi.2401328@students.um.ac.id1)[1](E-mail: vinsensius.rixnaldi.2401328@students.um.ac.id1), [yumeng.yunggin.2401328@students.um.ac.id](yumeng.yunggin.2401328@students.um.ac.id2)[2](yumeng.yunggin.2401328@students.um.ac.id2), [a.supriyanto.fip@um.ac.id](a.supriyanto.fip@um.ac.id3)[3](a.supriyanto.fip@um.ac.id3) |\n| --- |\n| Abstract\u003Cbr>This study aims to analyze the implementation of Total Quality Management (TQM) in enhancing the quality of education at SMA Laboratorium Universitas Negeri Malang. TQMis a management approach that emphasizes continuous quality improvement by involving all school elements, the school principal, teachers, staff, students, and parents. This research focuses on the application of core TQM principles, comprising customer focus, total involvement, and continuous improvement in educational management. A qualitative research method with a case study design was employed. Data were obtained through interviews with the school principal, teachers, and students, as well as observations of learning processes and school management policies. Document analysis of quality improvement strategies was also conducted to gain a deeper understanding. The data were qualitatively analyzed through data reduction, data display, and inductive conclusiondrawing techniques. The findings indicate that the implementation of TQM at SMA Laboratorium Universitas Negeri Malang has a positive impact on improving teacher competence, learning effectiveness, as well as students’ academic and non-academic achievements. Moreover, the level of stakeholder satisfaction has increased, accompanied by improvements in administrative systems and the optimization of supporting facilities. With a continuously strengthened quality-based school culture, SMA Laboratorium Universitas Negeri Malang has successfully created a more innovative, professional, and competitive educational environment. Therefore, the implementation of TQM can serve asa model for other schools toward the continuous improvement of the quality of education.\u003Cbr>Keywords: Total Quality Management (TQM); education quality; school management; student satisfication; SMA Laboratorium Universitas Negeri Malang\u003Cbr>Implementasi Total Quality Management (TQM) dalam Meningkatkan Mutu Pendidikan di SMA Laboratorium Universitas Negeri Malang\u003Cbr>Abstrak\u003Cbr>Penelitian ini bertujuan untuk menganalisis implementasi Total Quality Management (TQM) dalam meningkatkan mutu pendidikan di SMA Laboratorium Universitas Negeri Malang. TQM merupakan pendekatan manajemen yang menitikberatkan padapeningkatankualitas secara berkelanjutan melalui keterlibatan seluruh elemen sekolah, termasukkepala sekolah, guru, staf, siswa, dan orang tua. Fokus penelitian ini mencakup penerapanprinsip-prinsip utama TQM, seperti berfokus pada pelanggan, keterlibatan penuh, sertaperbaikan berkelanjutan dalam pengelolaan pendidikan. Metode penelitianyang digunakanadalah metode kualitatif dengan jenis studi kasus. Data diperoleh melalui wawancara dengan kepala sekolah, guru, dan siswa, serta observasi terhadap proses pembelajaran dan kebijakan manajemen sekolah. Selain itu, analisis dokumen terkait strategi peningkatan mutujuga dilakukan untuk mendapatkan pemahamanyang lebih mendalam. Data yang terkumpul dianalisis menggunakan teknik reduksi data, penyajian data, sertapenarikan kesimpulan secara induktif. Hasil penelitian menunjukkan bahwa penerapan TQM diSMA Laboratorium Universitas Negeri Malang memberikan dampak positif terhadappeningkatan kompetensi guru, efektivit","cbCaiepf3CwIAMiU","https://ap.wps.com/l/cbCaiepf3CwIAMiU","pdf",594920,20,"Indonesian","# Pendahuluan\n# Metode Penelitian\n## Studi Kasus Kualitatif\n# Prinsip Utama TQM dalam Manajemen Pendidikan\n## Fokus pada Pelanggan\n## Keterlibatan Penuh\n## Perbaikan Berkelanjutan\n# Strategi Peningkatan Mutu\n# Hasil dan Dampak Implementasi TQM","[{\"question\":\"Apa tujuan penelitian tentang TQM di SMA Laboratorium Universitas Negeri Malang?\",\"answer\":\"Penelitian bertujuan menganalisis implementasi TQM dalam meningkatkan mutu pendidikan di SMA Laboratorium Universitas Negeri Malang.\"},{\"question\":\"Bagaimana metode pengumpulan data dalam penelitian ini?\",\"answer\":\"Data diperoleh melalui wawancara dengan kepala sekolah, guru, dan siswa, observasi proses pembelajaran serta kebijakan manajemen sekolah, dan analisis dokumen strategi peningkatan mutu.\"},{\"question\":\"Apa dampak utama penerapan TQM terhadap mutu pendidikan?\",\"answer\":\"Penerapan TQM berdampak positif pada peningkatan kompetensi guru, efektivitas pembelajaran, prestasi akademik dan non-akademik siswa, serta meningkatnya kepuasan pemangku kepentingan.\"}]","Implementasi Total Quality Management (TQM) dalam Meningkatkan Mutu Pendidikan di SMA Laboratorium Universitas Negeri Malang | PDF",31]