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Modul ini menjelaskan maksud dan tujuan penggunaan helpdesk, ruang lingkup untuk seluruh pendaftar online, serta alur layanan. Materi panduan mencakup cara mengakses menu helpdesk, pengelolaan masalah pada data diri seperti NIK dan nomor KK tidak ditemukan atau tidak sesuai, pemulihan password, serta penelusuran data yang tidak ditemukan. Dokumen juga memuat pengecekan PPPK dan mekanisme pengaduan serta cek status pengaduan, dilengkapi daftar FAQ yang sering ditanyakan.",{"@graph":63,"@context":119},[64,81,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":43,"@type":70,"position":77},"https://docshare.wps.com/id/document/ujian/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/helpdesk-system-guide-for-candidate-selection-of-civil-apparatus-of-state-in-2023-version-0101/230679/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/helpdesk-system-guide-for-candidate-selection-of-civil-apparatus-of-state-in-2023-version-0101/230679.png","ImageObject",300,407,{"name":89,"@type":90},"Caleb Sterling","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-09-21","2026-09-10",true,{"@type":99,"interactionType":100,"userInteractionCount":74},"InteractionCounter",{"@type":101},"ViewAction",{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Apa tujuan buku petunjuk Helpdesk SSCASN 2023?","Question",{"text":109,"@type":110},"Buku ini menjadi pedoman agar pelamar mengetahui bantuan saat registrasi dan login serta memperoleh jawaban atas pertanyaan yang sering ditanyakan ketika mengalami masalah menggunakan website SSCASN 2023.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Apa yang harus dilakukan jika NIK atau nomor KK tidak ditemukan saat registrasi?",{"text":114,"@type":110},"Pelamar mengisi form dengan data yang sesuai (nama, NIK, nomor KK, tempat dan tanggal lahir, serta captcha). 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Data Diri ..................................................................................................................................... 2  \n1. NIK dan Nomor KK tidak Ditemukan ........................................................................ 2  \n2. NIK Didaftarkan Orang Lain ........................................................................................ 4  \n3. Data tidak Sesuai ............................................................................................................ 5  \nB. Password .................................................................................................................................. 6  \n1. Reset Password .............................................................................................................. 6  \n2. Lupa Jawaban Pengaman Satu.................................................................................. 7  \n3. Lupa Jawaban Pengaman Dua ................................................................................... 9  \nC. Data tidak Ditemukan .......................................................................................................... 10  \n1. Lokasi Lahir tidak Ditemukan....................................................................................10  \n2. Perguruan Tinggi tidak Ditemukan ...........................................................................11  \nD. Pengecekan PPPK.................................................................................................................12  \n1. Pelaporan Data PPPK Guru Kemendikbud Ristek ..............................................12  \n2. Permohonan Perbaikan Data Eks THK-II...............................................................13  \n3. Lupa Nomor THK II ........................................................................................................14  \nE. Pengaduan ...............................................................................................................................15  \n1. Pengaduan ke Instansi.................................................................................................15  \n2. Pengaduan Status Bukan PNS ..................................................................................16  \n3. Pengaduan Status Sudah Bukan ASN.....................................................................17  \nF. Cek Status Pengaduan........................................................................................................ 18  \nBadan Kepegawaian Negara - 2023 ii  \nHelpdesk Sistem Seleksi Calon Aparatur Sipil Negara  \nFREQUENTLY ASK & QUESTION (FAQ) ..................................................................................","cbCaivls5RFwf70W","https://ap.wps.com/l/cbCaivls5RFwf70W","pdf",9658666,25,"Indonesian","# Maksud dan Tujuan\n## Ruang Lingkup\n## Alur Helpdesk\n# Cara Penggunaan Modul\n## A. Data Diri\n### 1. NIK dan Nomor KK tidak Ditemukan\n### 2. NIK Didaftarkan Orang Lain\n### 3. Data tidak Sesuai\n## B. Password\n### 1. Reset Password\n### 2. Lupa Jawaban Pengaman Satu\n### 3. Lupa Jawaban Pengaman Dua\n## C. Data tidak Ditemukan\n### 1. Lokasi Lahir tidak Ditemukan\n### 2. Perguruan Tinggi tidak Ditemukan\n## D. Pengecekan PPPK\n### 1. Pelaporan Data PPPK Guru Kemendikbud Ristek\n### 2. Permohonan Perbaikan Data Eks THK-II\n### 3. Lupa Nomor THK II\n## E. Pengaduan\n### 1. Pengaduan ke Instansi\n### 2. Pengaduan Status Bukan PNS\n### 3. Pengaduan Status Sudah Bukan ASN\n## F. Cek Status Pengaduan\n# Frequently Asked Question (FAQ)","[{\"question\":\"Apa tujuan buku petunjuk Helpdesk SSCASN 2023?\",\"answer\":\"Buku ini menjadi pedoman agar pelamar mengetahui bantuan saat registrasi dan login serta memperoleh jawaban atas pertanyaan yang sering ditanyakan ketika mengalami masalah menggunakan website SSCASN 2023.\"},{\"question\":\"Apa yang harus dilakukan jika NIK atau nomor KK tidak ditemukan saat registrasi?\",\"answer\":\"Pelamar mengisi form dengan data yang sesuai (nama, NIK, nomor KK, tempat dan tanggal lahir, serta captcha). Setelah itu pelamar diarahkan untuk menghubungi Dinas Dukcapil Kabupaten/Kota atau call center HALO D.\"},{\"question\":\"Bagaimana cara mengajukan pengaduan dan mengecek status pengaduan?\",\"answer\":\"Dokumen menyediakan menu pengaduan untuk kasus tertentu, kemudian menyediakan fitur cek status pengaduan melalui bagian F sesuai alur yang dijelaskan pada modul.\"}]","Buku Petunjuk Helpdesk Sistem Seleksi Calon Aparatur Sipil Negara Tahun 2023 - Versi 01.01 | PDF",1789053513,39]