[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-id-113":3,"doc-seo-183785-113":53,"doc-detail-183785-id":128},{"code":4,"msg":5,"data":6},0,"success",[7,13,17,21,25,29,33,37,41,45,49],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},55,"Document","Agama & Spiritualitas",60,"religion-spirituality",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":11,"slug":16},48,"Cerita & Novel","story-novel",{"id":18,"doc_module":4,"doc_module_name":9,"category_name":19,"show_sort_weight":11,"slug":20},56,"Gaya Hidup","lifestyle",{"id":22,"doc_module":4,"doc_module_name":9,"category_name":23,"show_sort_weight":11,"slug":24},51,"Komik","comic",{"id":26,"doc_module":4,"doc_module_name":9,"category_name":27,"show_sort_weight":11,"slug":28},53,"Layanan Kesehatan","healthcare",{"id":30,"doc_module":4,"doc_module_name":9,"category_name":31,"show_sort_weight":11,"slug":32},54,"Penelitian & Laporan","research-report",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":11,"slug":36},49,"Sastra","literature",{"id":38,"doc_module":4,"doc_module_name":9,"category_name":39,"show_sort_weight":11,"slug":40},52,"Teknologi","technology",{"id":42,"doc_module":4,"doc_module_name":9,"category_name":43,"show_sort_weight":11,"slug":44},50,"Ujian","exam",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":47,"show_sort_weight":11,"slug":48},57,"Umum","general",{"id":50,"doc_module":4,"doc_module_name":9,"category_name":51,"show_sort_weight":4,"slug":52},181,"Formulir","formulir",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":121,"head_meta":123,"extra_data":125,"updated_unix":127},113,"id","evaluation-of-incident-management-and-problem-management-at-bank-mandiri-electronic-channel-operation-eco-region-ix-kalimantan-using-itil-v3-framework-service-operation-domain","EVALUASI INCIDENT MANAGEMENT DAN PROBLEM MANAGEMENT PADA BANK MANDIRI UNIT ELECTRONIC CHANNEL OPERATION (ECO) REGION IX KALIMANTAN MENGGUNAKAN FRAMEWORK ITIL V3 DOMAIN SERVICE OPERATION","","Laporan skripsi ini mengevaluasi penerapan manajemen insiden dan manajemen masalah di Bank Mandiri Unit Electronic Channel Operation (ECO) Region IX Kalimantan, dengan menggunakan kerangka kerja ITIL v3 domain layanan operasi. Tujuannya adalah untuk mengetahui sejauh mana efektivitas penerapan kedua proses manajemen tersebut dalam mendukung operasional layanan elektronik. Skripsi ini disusun oleh Widhi Asih Paramesti dengan NIM 155150407111048. Dokumen ini diajukan untuk memenuhi sebagian persyaratan memperoleh gelar Sarjana Komputer. Evaluasi ini sangat penting untuk mengidentifikasi area perbaikan dan memastikan kelancaran layanan, serta meminimalkan dampak negatif dari insiden dan masalah yang terjadi dalam sistem operasional. Hasil evaluasi diharapkan dapat memberikan rekomendasi konkret untuk meningkatkan kinerja manajemen insiden dan masalah, sehingga Bank Mandiri dapat memberikan layanan elektronik yang lebih optimal kepada nasabahnya. Skripsi ini telah diuji dan dinyatakan lulus pada tanggal 25 Juli 2019. Dokumen ini juga disertai pernyataan orisinalitas yang menyatakan bahwa karya ilmiah yang diajukan tidak mengandung unsur plagiat dan asli karya penulis.",{"@graph":63,"@context":120},[64,81,103],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/evaluation-of-incident-management-and-problem-management-at-bank-mandiri-electronic-channel-operation-eco-region-ix-kalimantan-using-itil-v3-framework-service-operation-domain/183785/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/evaluation-of-incident-management-and-problem-management-at-bank-mandiri-electronic-channel-operation-eco-region-ix-kalimantan-using-itil-v3-framework-service-operation-domain/183785.png","ImageObject",300,407,{"name":89,"@type":90},"Lucas Vance","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-10-07","2026-09-02",true,{"@type":99,"interactionType":100,"userInteractionCount":102},"InteractionCounter",{"@type":101},"ViewAction",6,{"@type":104,"mainEntity":105},"FAQPage",[106,112,116],{"name":107,"@type":108,"acceptedAnswer":109},"Apa judul skripsi ini?","Question",{"text":110,"@type":111},"Judul skripsi ini adalah EVALUASI INCIDENT MANAGEMENT DAN PROBLEM MANAGEMENT PADA BANK MANDIRI UNIT ELECTRONIC CHANNEL OPERATION (ECO) REGION IX KALIMANTAN MENGGUNAKAN FRAMEWORK ITIL V3 DOMAIN SERVICE OPERATION.","Answer",{"name":113,"@type":108,"acceptedAnswer":114},"Siapa penulis skripsi ini?",{"text":115,"@type":111},"Penulis skripsi ini adalah Widhi Asih Paramesti dengan NIM 155150407111048.",{"name":117,"@type":108,"acceptedAnswer":118},"Kapan skripsi ini diajukan dan dinyatakan lulus?",{"text":119,"@type":111},"Skripsi ini diajukan pada tanggal 25 Juli 2019 dan dinyatakan lulus pada tanggal yang sama.","https://schema.org",{"og:url":79,"og:type":122,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":124,"canonical":79},"index,follow",{"doc_id":126,"site_id":56},183785,1788353939,{"code":4,"msg":5,"data":129},{"doc_id":126,"user_id":130,"nickname":89,"user_avatar":131,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":60,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":102,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":127,"read_time":141},549768064622,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","cbCaihpPm1WAz6qR","https://ap.wps.com/l/cbCaihpPm1WAz6qR","pdf",7938636,179,"Indonesian","# PENGESAHAN\n# SKRIPSI\n# PERNYATAAN ORISINALITAS","[{\"question\":\"Apa judul skripsi ini?\",\"answer\":\"Judul skripsi ini adalah EVALUASI INCIDENT MANAGEMENT DAN PROBLEM MANAGEMENT PADA BANK MANDIRI UNIT ELECTRONIC CHANNEL OPERATION (ECO) REGION IX KALIMANTAN MENGGUNAKAN FRAMEWORK ITIL V3 DOMAIN SERVICE OPERATION.\"},{\"question\":\"Siapa penulis skripsi ini?\",\"answer\":\"Penulis skripsi ini adalah Widhi Asih Paramesti dengan NIM 155150407111048.\"},{\"question\":\"Kapan skripsi ini diajukan dan dinyatakan lulus?\",\"answer\":\"Skripsi ini diajukan pada tanggal 25 Juli 2019 dan dinyatakan lulus pada tanggal yang sama.\"}]","EVALUASI INCIDENT MANAGEMENT DAN PROBLEM MANAGEMENT PADA BANK MANDIRI UNIT ELECTRONIC CHANNEL OPERATION (ECO) REGION IX KALIMANTAN MENGGUNAKAN FRAMEWORK ITIL V3 DOMAIN SERVICE OPERATION | PDF",276]