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Proses penelitian mencakup pencarian, seleksi, evaluasi, analisis, dan sintesis sumber literatur secara sistematis dari basis data online, jurnal akademik, laporan riset, dan dokumen terkait. Sumber yang terpilih dinilai berdasarkan relevansi, akurasi, dan kredibilitas, lalu dianalisis untuk menemukan pola dan tren kasus maladministrasi. Temuan menekankan kontribusi studi literatur untuk pemahaman ORI serta rekomendasi kebijakan berbasis bukti guna perbaikan tata kelola pemerintahan secara sistemik di Indonesia.",{"@graph":63,"@context":120},[64,81,103],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/evaluation-of-depok-single-window-dsw-effectiveness-in-improving-public-service-quality-in-depok-city/186009/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/evaluation-of-depok-single-window-dsw-effectiveness-in-improving-public-service-quality-in-depok-city/186009.png","ImageObject",300,407,{"name":89,"@type":90},"Emma Wilson","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-10-06","2026-09-02",true,{"@type":99,"interactionType":100,"userInteractionCount":102},"InteractionCounter",{"@type":101},"ViewAction",7,{"@type":104,"mainEntity":105},"FAQPage",[106,112,116],{"name":107,"@type":108,"acceptedAnswer":109},"Apa tujuan penelitian ini?","Question",{"text":110,"@type":111},"Penelitian ini bertujuan menjelaskan peran dan metode ORI dalam mengidentifikasi serta mengevaluasi kasus maladministrasi pada pelayanan publik di Indonesia melalui studi literatur.","Answer",{"name":113,"@type":108,"acceptedAnswer":114},"Metode apa yang digunakan dalam penelitian ini?",{"text":115,"@type":111},"Penelitian menggunakan studi literatur dengan tahapan pencarian, seleksi, evaluasi, analisis, dan sintesis sumber literatur yang relevan. Sumber dinilai berdasar kriteria inklusi seperti relevansi, akurasi, dan kredibilitas.",{"name":117,"@type":108,"acceptedAnswer":118},"Temuan utama penelitian menunjukkan apa?",{"text":119,"@type":111},"Hasil menunjukkan studi literatur memberi kontribusi signifikan untuk memperdalam pemahaman ORI tentang aspek maladministrasi, termasuk penyalahgunaan wewenang, penyalahgunaan anggaran, ketidakadilan, dan ketidaktransparanan.","https://schema.org",{"og:url":79,"og:type":122,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":124,"canonical":79},"index,follow",{"doc_id":126,"site_id":56},186009,1788370415,{"code":4,"msg":5,"data":129},{"doc_id":126,"user_id":130,"nickname":89,"user_avatar":131,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":102,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":102,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":127,"read_time":141},3848291630094,"https://eur-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","| EVALUASI EFEKTIVITAS DEPOK SINGLE WINDOW (DSW) DALAM MENINGKATKAN KUALITAS\u003Cbr>PELAYANAN PUBLIK DI KOTA DEPOK\u003Cbr>Evaluation of the Effectiveness of Depok Single Window (DSW) in Improving the Quality of\u003Cbr>Public Services in Depok City |  |  |\n| --- | --- | --- |\n| Manda Maulana1* Fauziah Kurniati2\u003Cbr>Muhammad Khoirul Anwar3\u003Cbr>*123 Universitas Muhammadiyah Jakarta , Kota Tangerang, Banten, Indonesia\u003Cbr>*email:\u003Cbr>[maulanamanda522@gmail.com](maulanamanda522@gmail.com) |  | Abstrak\u003Cbr>Tujuan penelitian ini adalah untuk menjelaskan peran dan metode penelitian yang digunakan oleh Ombudsman Republik Indonesia (ORI) dalam mengidentifikasi dan mengevaluasi kasus maladministrasi dalam pelayanan publik di Indonesia melalui studi literatur. Metode penelitian ini melibatkan pencarian, seleksi, evaluasi, analisis, dan sintesis berbagai sumber literatur yang relevan dengan isu-isu maladministrasi. Studi literaturdilakukan dengan sistematis untuk mengumpulkan informasi dari berbagai basis data online, jurnal akademik, laporan riset, dan dokumen-dokumen terkait lainnya. Sumbersumber literatur yang terpilih dievaluasi berdasarkan kriteria inklusi yang meliputi relevansi, keakuratan, dan kredibilitas. Data yang dikumpulkan kemudian dianalisis untuk mengidentifikasi pola, tren, serta temuan penting terkait kasus-kasus maladministrasidalam pelayanan publik. Hasil penelitian menunjukkan bahwa studi literatur memberikankontribusi yang signifikan dalam memperdalam pemahaman ORI mengenai berbagai aspek maladministrasi, termasuk penyalahgunaan wewenang, penyalahgunaan anggaran, ketidakadilan dalam pelayanan, dan ketidaktransparanan dalam kebijakan publik. Dengan menggunakan pendekatan ini, ORI dapat merumuskan rekomendasi kebijakan yang berbasis bukti untuk perbaikan sistemik dalam tata kelola pemerintahan di Indonesia. |\n| Kata Kunci:\u003Cbr>Ombudsman RI, Maladministrasi, Pelayanan Publik\u003Cbr>Keywords:\u003Cbr>Indonesian Ombudsman, Maladministration, Public Services | Abstract\u003Cbr>The aim of this research is to explain the role and research methods used by the Ombudsman of the Republic of Indonesia (ORI) in identifying and evaluating cases of maladministration in public services in Indonesia through literature studies. This research method involves searching, selecting, evaluating, analyzing and synthesizing various literature sources relevant to maladministration issues. Literature studies are carried out systematically to collect information from various online databases, academic journals, research reports and other related documents. Selected literature sources are evaluated based on inclusion criteria which include relevance, accuracy and credibility. The data collected is then analyzed to identify patterns, trends and important findings related to cases of maladministration in public services. The research results show that the literature study makes a significant contribution in deepening ORI's understanding of various aspects of maladministration, including abuse of authority, misuse of budget, injustice in services, and non-transparency in public policy. By using this approach, ORI can formulate evidence-based policy recommendations for systemic improvements in government governance in Indonesia. |  |","cbCaivOFPaZ5rviY","https://ap.wps.com/l/cbCaivOFPaZ5rviY","pdf",258196,"Indonesian","# Abstrak\n# Kata Kunci\n# Tujuan Penelitian\n# Metode Penelitian\n# Hasil Penelitian\n# Implikasi Kebijakan","[{\"question\":\"Apa tujuan penelitian ini?\",\"answer\":\"Penelitian ini bertujuan menjelaskan peran dan metode ORI dalam mengidentifikasi serta mengevaluasi kasus maladministrasi pada pelayanan publik di Indonesia melalui studi literatur.\"},{\"question\":\"Metode apa yang digunakan dalam penelitian ini?\",\"answer\":\"Penelitian menggunakan studi literatur dengan tahapan pencarian, seleksi, evaluasi, analisis, dan sintesis sumber literatur yang relevan. Sumber dinilai berdasar kriteria inklusi seperti relevansi, akurasi, dan kredibilitas.\"},{\"question\":\"Temuan utama penelitian menunjukkan apa?\",\"answer\":\"Hasil menunjukkan studi literatur memberi kontribusi signifikan untuk memperdalam pemahaman ORI tentang aspek maladministrasi, termasuk penyalahgunaan wewenang, penyalahgunaan anggaran, ketidakadilan, dan ketidaktransparanan.\"}]","EVALUASI EFEKTIVITAS DEPOK SINGLE WINDOW (DSW) DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KOTA DEPOK | PDF",11]