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Paspor dipandang sebagai dokumen identitas untuk memasuki perbatasan negara, sehingga mutu layanan menjadi syarat penting bagi peningkatan kualitas pelayanan publik. Dengan metode kualitatif deskriptif melalui observasi, wawancara, dan dokumentasi, ditemukan hasil positif pada pelaksanaan layanan, termasuk penerbitan di kantor, layanan di luar kantor, serta program Sambang Haji dan Sambang Sakit. Namun, terdapat kendala berupa kekurangan pegawai pada ruang prioritas, informasi yang kurang jelas, serta ketidakstabilan Indeks Kepuasan Masyarakat (IKM).",{"@graph":63,"@context":119},[64,81,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/effectiveness-of-public-service-in-passport-issuance-at-blitar-immigration-office-class-ii-non-tpi/229884/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/effectiveness-of-public-service-in-passport-issuance-at-blitar-immigration-office-class-ii-non-tpi/229884.png","ImageObject",300,407,{"name":89,"@type":90},"Sophia Brooks","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-10-01","2026-09-10",true,{"@type":99,"interactionType":100,"userInteractionCount":77},"InteractionCounter",{"@type":101},"ViewAction",{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Apa tujuan penelitian tentang pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Blitar?","Question",{"text":109,"@type":110},"Penelitian bertujuan menganalisis efektivitas pelayanan publik dalam pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Blitar.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Metode apa yang digunakan untuk mengkaji efektivitas pelayanan paspor?",{"text":114,"@type":110},"Penelitian menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi.",{"name":116,"@type":107,"acceptedAnswer":117},"Apa saja kendala yang ditemukan dalam pelayanan pembuatan paspor?",{"text":118,"@type":110},"Kendala meliputi kurangnya pegawai di ruang pelayanan prioritas, informasi yang kurang jelas, serta ketidakstabilan Indeks Kepuasan Masyarakat (IKM).","https://schema.org",{"og:url":79,"og:type":121,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":123,"canonical":79},"index,follow",{"doc_id":125,"site_id":56},229884,1789044807,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":89,"user_avatar":130,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":77,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":126,"read_time":141},962084925636,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","Efektivitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi  \nKelas II Non TPI Blitar  \nArdin Sheylla Yolanda1* , Wydha Mustika Maharani2 , Hery Basuki3  \n1,2,3 Fakultas Ilmu Sosial dan llmu Politik, Universitas Islam Balitar, Indonesia  \nAlamat: Jl. Majapahit No. 2-4, Kota Blitar  \nKorespondensi penulis: [atdinsheylla23@gmail.com](atdinsheylla23@gmail.com)  \nAbstract. Immigration Office Class II Non TPI Blitar is an implementation in the field of immigration at the Regional Office of the Ministry of Law and Human Rights of East Java Province which is responsible to the Head of the Regional Office. Passport is a document that contains identity to enter the border of a country. In the implementation ofpassport making services at the Blitar Class II Non TPI Immigration Office, researchers found obstacles experienced by applicants such as the information provided was not clear, so the applicant had to return to the Blitar Class II Non TPI Immigration Office, because there was no delivery service for applicants who lived outside Blitar, the priority service room was underutilized due to lack of employees. Therefore, effectiveness in the implementation of public services is very necessary, because one of the requirements for implementing a program to improve the quality of public services. This study aims to analyze the making of passports at the Blitar Class II Non TPI Immigration Office. The method used in this research is descriptive qualitative method. Data collection techniques in this study used observation, interviews, and documentation methods. Public services in passport making at the Immigration Office Class II Non TPI Blitar show some positive results. The implementation of this program includes various services such as passport issuance in the office, out-of-office services, as well as special programs such as Sambang Haji and Sambang Sakit Services. However, there are several obstacles such as the lack of employees in the priority service room, unclear information, and instability in the Community Satisfaction Index (IKM).  \nKeywords: effectiveness, public service, passport, immigration  \nAbstrak. Kantor Imigrasi Kelas II Non TPI Blitar merupakan pelaksanaan pada bidang keimigrasian pada Kantor Wilayah Kementerian Hukum dan Hak Asasi Manusia Provinsi Jawa Timur yang memiliki tanggung jawab kepada Kepala Kantor Wilayah. Paspor merupakan dokumen yang berisikan identitas untuk memasuki perbatasan suatu negara. Dalam pelaksanaan pelayanan pembuatan paspor pada Kantor Imigrasi Kelas II Non TPI Blitar peneliti mendapati kendala yang dialami oleh pemohon seperti informasi yang diberikan kurang jelas, sehingga pemohon harus kembali ke Kantor Imigrasi Kelas II Non TPI Blitar, sebab belum ada jasa antar untuk pemohon yang berdomisili luar Blitar, ruang pelayanan prioritas kurang dimanfaatkan karena kurangnyapegawai. Maka dari itu, efektivitas dalam pelaksanaan pelayanan publik sangat diperlukan, sebab salah satu syarat pelaksanaan program peningkatan kualitas pelayanan publik. Penelitian ini memiliki tujuan untuk menganalisis pada pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Blitar. Metode yang digunakan padapenelitian ini merupakan metode kualitatif deskriptif. Teknik pengumpulan data pada penelitian ini menggunakan metode observasi, wawancara, dan dokumentasi. PPelayanan publik dalam pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Blitar menunjukkan beberapa hasil yang positif. Implementasi program ini mencakup berbagai layanan seperti penerbitan paspor di kantor, layanan di luar kantor, serta program khususseperti Sambang Haji dan Pelayanan Sambang Sakit. Meskipun demikian, terdapat beberapa kendala seperti kurangnya pegawai di ruang pelayanan prioritas, informasi yang kurang jelas, serta ketidakstabilan dalam Indeks Kepuasan Masyarakat (IKM) .  \nKata kunci: efektivitas, pelayanan publik, paspor, imigrasi.  \nReceived Juli 05, 2024; Received Juli 20, 2024; Accepted Agustus 05, 2024; Online Available Agu","cbCairwGNNcEs1i2","https://ap.wps.com/l/cbCairwGNNcEs1i2","pdf",1401470,11,"Indonesian","# Latar Belakang\n## Standar Pelayanan dan Kepuasan Masyarakat\n## Peran Direktorat Jenderal Imigrasi dan Kantor Imigrasi\n## Paspor sebagai Dokumen Perjalanan\n## Dasar Hukum Keimigrasian","[{\"question\":\"Apa tujuan penelitian tentang pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Blitar?\",\"answer\":\"Penelitian bertujuan menganalisis efektivitas pelayanan publik dalam pembuatan paspor di Kantor Imigrasi Kelas II Non TPI Blitar.\"},{\"question\":\"Metode apa yang digunakan untuk mengkaji efektivitas pelayanan paspor?\",\"answer\":\"Penelitian menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi.\"},{\"question\":\"Apa saja kendala yang ditemukan dalam pelayanan pembuatan paspor?\",\"answer\":\"Kendala meliputi kurangnya pegawai di ruang pelayanan prioritas, informasi yang kurang jelas, serta ketidakstabilan Indeks Kepuasan Masyarakat (IKM).\"}]","Efektivitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Blitar | PDF",17]