[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-159341-113":3,"detail-sidebar-cat-0-id-113":81,"doc-detail-159341-id":128},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},113,"id","effectiveness-of-police-record-certificate-issuance-service-skck-through-the-online-website-at-polresta-sidoarjo","Efektivitas Pelayanan Pembuatan Surat Keterangan Catatan Kepolisian (SKCK) melalui Website Online di Polresta Sidoarjo","","Pelayanan publik merupakan kegiatan pemenuhan kebutuhan masyarakat berupa barang, jasa, dan administrasi yang diselenggarakan oleh penyedia layanan. Guna menghadirkan pelayanan yang baik, Polresta Sidoarjo menerapkan Electronic Government melalui website online untuk pembuatan Surat Keterangan Catatan Kepolisian (SKCK). Dalam pelaksanaannya ditemukan kendala seperti website mengalami gangguan, fitur kurang lengkap, dan sosialisasi belum memadai. Penelitian ini mendeskripsikan efektivitas layanan berdasarkan teori efektivitas website pada aspek performance, information, service, dan economy, menggunakan pendekatan deskriptif kualitatif dengan observasi, wawancara, dan dokumentasi. Hasil menunjukkan layanan telah efektif namun masih memerlukan peningkatan server, metode pembayaran, pembaruan informasi dan kebijakan, serta penambahan operator.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/document/penelitian-laporan/","Penelitian & Laporan",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/document/effectiveness-of-police-record-certificate-issuance-service-skck-through-the-online-website-at-polresta-sidoarjo/159341/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/effectiveness-of-police-record-certificate-issuance-service-skck-through-the-online-website-at-polresta-sidoarjo/159341.png","ImageObject",300,407,{"name":42,"@type":43},"\tCallum ","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-04","2026-08-29",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Apa tujuan penelitian tentang layanan pembuatan SKCK online di Polresta Sidoarjo?","Question",{"text":63,"@type":64},"Penelitian bertujuan mendeskripsikan efektivitas pelayanan pembuatan Surat Keterangan Catatan Kepolisian (SKCK) melalui website online di Polresta Sidoarjo.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Apa saja masalah yang ditemukan dalam penerapan website SKCK online?",{"text":68,"@type":64},"Ditemukan website mengalami gangguan (down), fitur website kurang lengkap, dan kurangnya sosialisasi kepada masyarakat.",{"name":70,"@type":61,"acceptedAnswer":71},"Bagaimana hasil penelitian dan rekomendasi perbaikan layanan?",{"text":72,"@type":64},"Kualitas layanan dinilai sudah efektif meskipun masih ada masalah. Perbaikan yang disarankan meliputi penambahan server, penambahan metode pembayaran, pembaruan informasi dan kebijakan SKCK, serta penambahan petugas operator.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},159341,1788016561,{"code":4,"msg":82,"data":83},"success",[84,89,93,97,101,105,108,112,116,120,124],{"id":85,"doc_module":4,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},55,"Agama & Spiritualitas",60,"religion-spirituality",{"id":90,"doc_module":4,"doc_module_name":25,"category_name":91,"show_sort_weight":87,"slug":92},48,"Cerita & Novel","story-novel",{"id":94,"doc_module":4,"doc_module_name":25,"category_name":95,"show_sort_weight":87,"slug":96},56,"Gaya Hidup","lifestyle",{"id":98,"doc_module":4,"doc_module_name":25,"category_name":99,"show_sort_weight":87,"slug":100},51,"Komik","comic",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":87,"slug":104},53,"Layanan Kesehatan","healthcare",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":87,"slug":107},54,"research-report",{"id":109,"doc_module":4,"doc_module_name":25,"category_name":110,"show_sort_weight":87,"slug":111},49,"Sastra","literature",{"id":113,"doc_module":4,"doc_module_name":25,"category_name":114,"show_sort_weight":87,"slug":115},52,"Teknologi","technology",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":118,"show_sort_weight":87,"slug":119},50,"Ujian","exam",{"id":121,"doc_module":4,"doc_module_name":25,"category_name":122,"show_sort_weight":87,"slug":123},57,"Umum","general",{"id":125,"doc_module":4,"doc_module_name":25,"category_name":126,"show_sort_weight":4,"slug":127},181,"Formulir","formulir",{"code":4,"msg":82,"data":129},{"doc_id":79,"user_id":130,"nickname":42,"user_avatar":131,"doc_module":4,"category_id":106,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":137,"language":138,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":12,"update_tm":80,"read_time":142},137451211410,"https://ap-avatar.wpscdn.com/avatar/2000bb0a9246f588df?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786362646172706240","Efektivitas Pelayanan Pembuatan Surat Keterangan Catatan Kepolisian (SKCK) melalui Website Online di Polresta Sidoarjo  \nAnggi Kusuma Wardany ¹, TrendaAktiva Oktariyanda ²  \nIlmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya  \n\n| A R T I C L E I N F O\u003Cbr>Article history:\u003Cbr>Received June 19, 2025 Revised June 21, 2025\u003Cbr>Accepted June 28, 2025\u003Cbr>Available online July 10, 2025\u003Cbr>Kata kunci:\u003Cbr>Pelayanan Publik; Efektivitas Pelayanan; Website SKCK Online\u003Cbr>Keywords:\u003Cbr>Public Service; Service Effectiveness; Online SKCK Website\u003Cbr>\u003Cbr>This is an open access article under the CC BY-SA license. Copyright © 2025 by Author. Published by Yayasan Daarul Huda | A B S T RA K\u003Cbr>Pelayanan publik merupakan kegiatan pemenuhan kebutuhan masyarakat berupa barang, jasa, dan administratif yang dilakukanoleh penyelenggara pelayanan publik. Menyadari betapa pentingnyauntuk mewujudkan pelayanan publik yang baik, makapenyelenggara pelayanan publik mengupayakan modernisasimelalui Electronic Government. E-Government yang diupayakan oleh Polresta Sidoarjo adalah pelayanan pembuatan SKCK disajikandalam bentuk Website. Akan tetapi, pada pelaksanaannya pengurusan permohonan SKCK secara online ditemukan beberapapermasalahan yaitu Website mengalami gangguan down, fitur Website yang kurang lengkap, dan kurangnya sosialisasi. Dari kendala tersebut, penelitian ini bertujuan untuk mendeskripsikanefektivitas pelayanan pembuatan Surat Keterangan Catatan Kepolisian (SKCK) melalui Website Online di Polresta Sidoarjo. Jenis penelitian ini adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian ini menggunakan teori efektivitas Website menurut Suanandar Said, Samsualam, dan Andi Surahman Batara (2019) meliputi kinerja/performance, informasi/information,\u003Cbr>pelayanan/service, ekonomi/economy. Teknik pengumpulan data |\n| --- | --- |\n| melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa kualitas pelayanan SKCK melalui Website Online di Polresta Sidoarjo sudah berjalan efektifmeskipun masihterdapat beberapapermasalahan. Pengalaman pengguna menunjukkan bahwa dengan menggunakan Website Online memberikemudahan untuk mendapatkan SKCK. Namun, Polresta Sidoarjo perlu meningkatkan kualitas pelayanandengan penambahan server, menambah metode pembayaran, memberikan update informasi dan kebijakan baru terkait SKCK, serta penambahan petugas operator.\u003Cbr>A B S TRA C T |  |\n| Public service is an activity to fulfill the needs of the community in the form of goods, services, and administrative carried out by public service providers. Realizing how important it is to realize good public service, public service providers are trying to modernize through Electronic Government. E-Government attempted by Polresta Sidoarjo is a Police Record making service presented in the form of a Website. However, in the implementation of Online Police Record application processing, several problems were found, namely the Website was down, the Website features were incomplete, and there was a lack of socialization. From these obstacles, this study aims to describe the effectiveness of the Police Record making service through the Online Website atPolresta Sidoarjo. This type of research is descriptive with a qualitative approach. The focus of this research uses the theory of Website effectiveness according to Suanandar Said, Samsualam, and Andi Surahman Batara (2019) including performance, information, services, and economy. Data collection techniques through observation, interviews, and documentation. The results of the study indicate that the quality of Police Record services through the Online Website at Polresta Sidoarjo has been running effectively although there are still some problems. User experience shows that using the Online Website makes it easier to get a Police Record. However, Polresta Sidoarjo needs to improve the quality of service by adding servers, adding payment methods, providing updated information and","cbCaiiSEBipvH0vL","https://ap.wps.com/l/cbCaiiSEBipvH0vL","pdf",828248,12,"Indonesian","# Pendahuluan\n## Latar belakang pelayanan publik dan kebutuhan peningkatan kualitas layanan\n## Permasalahan efektivitas pelayanan publik\n# Metode Penelitian\n## Jenis penelitian dan pendekatan kualitatif\n## Fokus penelitian dan teori efektivitas website\n## Teknik pengumpulan data\n# Hasil dan Pembahasan\n## Efektivitas pelayanan SKCK melalui website online\n## Pengalaman pengguna dan kemudahan layanan\n## Kendala serta rekomendasi perbaikan","[{\"question\":\"Apa tujuan penelitian tentang layanan pembuatan SKCK online di Polresta Sidoarjo?\",\"answer\":\"Penelitian bertujuan mendeskripsikan efektivitas pelayanan pembuatan Surat Keterangan Catatan Kepolisian (SKCK) melalui website online di Polresta Sidoarjo.\"},{\"question\":\"Apa saja masalah yang ditemukan dalam penerapan website SKCK online?\",\"answer\":\"Ditemukan website mengalami gangguan (down), fitur website kurang lengkap, dan kurangnya sosialisasi kepada masyarakat.\"},{\"question\":\"Bagaimana hasil penelitian dan rekomendasi perbaikan layanan?\",\"answer\":\"Kualitas layanan dinilai sudah efektif meskipun masih ada masalah. Perbaikan yang disarankan meliputi penambahan server, penambahan metode pembayaran, pembaruan informasi dan kebijakan SKCK, serta penambahan petugas operator.\"}]","Efektivitas Pelayanan Pembuatan Surat Keterangan Catatan Kepolisian (SKCK) melalui Website Online di Polresta Sidoarjo | PDF",18]