[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-183135-113":3,"detail-sidebar-cat-0-id-113":81,"doc-detail-183135-id":128},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},113,"id","effect-of-system-quality-information-quality-and-service-quality-on-net-benefit-mediated-by-user-satisfaction","Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Terhadap Net Benefit - Dimediasi Oleh Kepuasan Pengguna","","Penelitian menguji pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap Net Benefit dengan kepuasan pengguna sebagai variabel mediasi. Indikator X1, X2, X3, Y1, dan Y2 menunjukkan nilai rata-rata pada skala 1–5 serta reliabilitas yang tinggi, dibuktikan melalui AVE, composite reliability, dan Cronbach’s alpha seluruh variabel dengan kategori valid dan reliable. Hasil path menunjukkan seluruh jalur menuju kepuasan pengguna dan Net Benefit signifikan, termasuk pengaruh kepuasan pengguna terhadap Net Benefit (P=0.005).",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/document/penelitian-laporan/","Penelitian & Laporan",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/document/effect-of-system-quality-information-quality-and-service-quality-on-net-benefit-mediated-by-user-satisfaction/183135/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/effect-of-system-quality-information-quality-and-service-quality-on-net-benefit-mediated-by-user-satisfaction/183135.png","ImageObject",300,407,{"name":42,"@type":43},"Quinn Holloway","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-04","2026-09-02",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"Bagaimana kualitas sistem memengaruhi kepuasan pengguna dan Net Benefit?","Question",{"text":63,"@type":64},"Kualitas sistem berpengaruh signifikan terhadap kepuasan pengguna (P=0.000) dan Net Benefit (P=0.042). Koefisien original sample menunjukkan arah pengaruh positif pada kedua hubungan.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Apakah kualitas informasi terbukti berpengaruh terhadap kepuasan pengguna dan Net Benefit?",{"text":68,"@type":64},"Kualitas informasi berpengaruh signifikan terhadap kepuasan pengguna (P=0.000) serta terhadap Net Benefit (P=0.007). Nilai koefisien memperlihatkan adanya kontribusi kualitas informasi pada hasil tersebut.",{"name":70,"@type":61,"acceptedAnswer":71},"Peran mediasi kepuasan pengguna terhadap Net Benefit didukung oleh hasil statistik?",{"text":72,"@type":64},"Ya. Jalur kepuasan pengguna menuju Net Benefit signifikan (P=0.005). Selain itu, R Square menunjukkan model mampu menjelaskan variasi Net Benefit sebesar 0.753.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},183135,1790310279,{"code":4,"msg":82,"data":83},"success",[84,89,93,97,101,105,108,112,116,120,124],{"id":85,"doc_module":4,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},55,"Agama & Spiritualitas",60,"religion-spirituality",{"id":90,"doc_module":4,"doc_module_name":25,"category_name":91,"show_sort_weight":87,"slug":92},48,"Cerita & Novel","story-novel",{"id":94,"doc_module":4,"doc_module_name":25,"category_name":95,"show_sort_weight":87,"slug":96},56,"Gaya 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Kode Item | Min | Max | Mean | Standard Deviation |\n| --- | --- | --- | --- | --- |\n| X1.1 | 1 | 5 | 3.884 | 0.905 |\n| X1.2 | 1 | 5 | 3.800 | 1.006 |\n| X1.3 | 1 | 5 | 3.611 | 1.049 |\n| X1.4 | 1 | 5 | 3.905 | 0.952 |\n| X1.5 | 1 | 5 | 3.942 | 0.895 |\n| X1.6 | 1 | 5 | 3.837 | 0.984 |\n| X1.7 | 1 | 5 | 3.595 | 1.114 |\n| X1.8 | 1 | 5 | 3.805 | 0.917 |\n| Total nilai rata-rata dan standard deviasi |  |  | 3.797 | 0.978 |\n\n\n| Kode Item | Min | Max | Mean | Standard Deviation |\n| --- | --- | --- | --- | --- |\n| X2.1 | 1 | 5 | 3.647 | 0.910 |\n| X2.2 | 1 | 5 | 3.768 | 0.839 |\n| X2.3 | 1 | 5 | 3.768 | 0.827 |\n| X2.4 | 1 | 5 | 3.684 | 0.855 |\n| X2.5 | 1 | 5 | 3.668 | 0.889 |\n| X2.6 | 1 | 5 | 3.789 | 0.851 |\n| X2.7 | 1 | 5 | 3.774 | 0.825 |\n| X2.8 | 1 | 5 | 3.716 | 0.937 |\n| Total nilai rata-rata dan standard deviasi |  |  | 3.727 | 0.867 |\n\n\n| Kode Item | Min | Max | Mean | Standard Deviation |\n| --- | --- | --- | --- | --- |\n| X3.1 | 1 | 5 | 3.521 | 1.045 |\n| X3.2 | 1 | 5 | 3.547 | 1.074 |\n| Total nilai rata-rata dan standard deviasi |  |  | 3.534 | 1.060 |\n\n\n| Kode Item | Min | Max | Mean | Standard Deviation |\n| --- | --- | --- | --- | --- |\n| Y1.1 | 1 | 5 | 3.789 | 1.020 |\n| Y1.2 | 1 | 5 | 3.832 | 0.919 |\n| Y1.3 | 1 | 5 | 3.811 | 0.932 |\n| Total nilai rata-rata dan standard deviasi |  |  | 3.811 | 0.957 |\n\n\n| Kode Item | Min | Max | Mean | Standard Deviation |\n| --- | --- | --- | --- | --- |\n| Y2.1 | 1 | 5 | 3.879 | 0.952 |\n| Y2.2 | 1 | 5 | 3.716 | 0.980 |\n| Y2.3 | 1 | 5 | 3.637 | 0.979 |\n| Y2.4 | 1 | 5 | 3.605 | 0.998 |\n| Y2.5 | 1 | 5 | 3.747 | 0.968 |\n| Y2.6 | 1 | 5 | 3.774 | 0.927 |\n| Total nilai rata-rata dan standard deviasi |  |  | 3.726 | 0.967 |\n\n| Variabel | Average Variance Extracted\u003Cbr>(AVE) | Keterangan |\n| --- | --- | --- |\n| Kualitas Sistem | 0.737 | Valid |\n| Kualitas Informasi | 0.690 | Valid |\n| Kualitas Layanan | 0.881 | Valid |\n| Kepuasan Pengguna | 0.748 | Valid |\n| Net Benefit | 0.781 | Valid |\n\n\n|  | Kualitas Sistem | Kualitas Informasi | Kualitas Layanan | Kepuasan Pengguna | Net Benefit |\n| --- | --- | --- | --- | --- | --- |\n| Kualitas Sistem | 0.858 |  |  |  |  |\n| Kualitas Informasi | 0.724 | 0.831 |  |  |  |\n| Kualitas Layanan | 0.599 | 0.627 | 0.939 |  |  |\n| Kepuasan Pengguna | 0.764 | 0.780 | 0.660 | 0.865 |  |\n| Net Benefit | 0.754 | 0.772 | 0.718 | 0.800 | 0.884 |\n\n\n| Variabel | Composite Reliability | Keterangan |\n| --- | --- | --- |\n| Kualitas Sistem | 0.957 | Reliable |\n| Kualitas Informasi | 0.947 | Reliable |\n| Kualitas Layanan | 0.937 | Reliable |\n| Kepuasan Pengguna | 0.899 | Reliable |\n| Net Benefit | 0.955 | Reliable |\n\n\n| Variabel | Cronbach's Alpha | Keterangan |\n| --- | --- | --- |\n| Kualitas Sistem | 0.904 | Reliable |\n| Kualitas Informasi | 0.900 | Reliable |\n| Kepuasan Pengguna | 0.947 | Reliable |\n| Net Benefit | 0.924 | Reliable |\n\n\n|  | R Square | R Square Adjusted |\n| --- | --- | --- |\n| Kepuasan Pengguna | 0.713 | 0.709 |\n| Net Benefit | 0.753 | 0.748 |\n\n\n|  | Original Sample (O) | Sample Mean (M) | Standard Deviation (STDEV) | T Statistics (|O/STDEV|) | P Values |\n| --- | --- | --- | --- | --- | --- |\n| Kualitas Sistem-> Kepuasan Pengguna | 0.358 | 0.356 | 0.074 | 4.833 | 0.000 |\n| Kualitas Informasi- > Kepuasan Pengguna | 0.398 | 0.401 | 0.083 | 4.826 | 0.000 |\n| Kualitas Layanan-> Kepuasan Pengguna | 0.196 | 0.197 | 0.059 | 3.341 | 0.001 |\n| Kualitas Sistem-> Net Benefit | 0.213 | 0.211 | 0.104 | 2.039 | 0.042 |\n| Kualitas Informasi- > Net Benefit | 0.235 | 0.231 | 0.087 | 2.717 | 0.007 |\n| Kualitas Layanan-> Net Benefit | 0.255 | 0.256 | 0.083 | 3.083 | 0.002 |\n| Kepuasan Pengguna-> Net Benefit | 0.285 | 0.290 | 0.100 | 2.838 | 0.005 |","cbCaig2eMHr8p3DT","https://ap.wps.com/l/cbCaig2eMHr8p3DT","pdf",420649,14,"Indonesian","# Ringkasan Statistik Deskriptif\n## Indikator X1, X2, X3\n## Indikator Y1, Y2\n# Validitas dan Reliabilitas Konstruk\n## Average Variance Extracted (AVE)\n## Composite Reliability dan Cronbach's Alpha\n# Analisis Model Struktural (R Square)\n## Kepuasan Pengguna\n## Net Benefit\n# Pengujian Hipotesis Jalur (Path Coefficients)","[{\"question\":\"Bagaimana kualitas sistem memengaruhi kepuasan pengguna dan Net Benefit?\",\"answer\":\"Kualitas sistem berpengaruh signifikan terhadap kepuasan pengguna (P=0.000) dan Net Benefit (P=0.042). Koefisien original sample menunjukkan arah pengaruh positif pada kedua hubungan.\"},{\"question\":\"Apakah kualitas informasi terbukti berpengaruh terhadap kepuasan pengguna dan Net Benefit?\",\"answer\":\"Kualitas informasi berpengaruh signifikan terhadap kepuasan pengguna (P=0.000) serta terhadap Net Benefit (P=0.007). Nilai koefisien memperlihatkan adanya kontribusi kualitas informasi pada hasil tersebut.\"},{\"question\":\"Peran mediasi kepuasan pengguna terhadap Net Benefit didukung oleh hasil statistik?\",\"answer\":\"Ya. Jalur kepuasan pengguna menuju Net Benefit signifikan (P=0.005). Selain itu, R Square menunjukkan model mampu menjelaskan variasi Net Benefit sebesar 0.753.\"}]","Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Terhadap Net Benefit - Dimediasi Oleh Kepuasan Pengguna | PDF",1788351437,22]