[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-121394-id":3,"doc-seo-121394-113":31,"detail-sidebar-cat-0-id-113":92},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":20,"is_deleted":4,"is_public":21,"is_downloadable":21,"audit_status":21,"page_count":22,"language":23,"language_code":24,"site_id":25,"html_lang":24,"table_of_contents":26,"faqs":27,"seo_title":28,"seo_description":14,"update_tm":29,"read_time":30},121394,2336475104362,"Eden","https://ap-avatar.wpscdn.com/avatar/22000c4c46a41b752dd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786595829695023868",54,"Penelitian & Laporan","Kategorisasi Feedback Net Promotor Score Menggunakan Machine Learning untuk Mendukung Pengembangan Bisnis di PT Permata Bank Tbk","Bab 3 menguraikan pelaksanaan kerja magang MBKM di PT Bank Permata Tbk dengan peran Business Development Analyst sekaligus bidang Data Science. Uraian mencakup kedudukan organisasi dalam Divisi Business Analyst and Strategy, dukungan supervisor dan rekan tim, serta tugas inti berupa pengelolaan data NPS aplikasi Permata Me. Kegiatan meliputi manual labeling, reclassification, product backlog, UAT mobile banking dan website, dokumentasi, rekap NPS, serta pengelompokan feedback ke kategori seperti Services, Reliability, Speed, UI/UX and Usability, dan Fees and Rates untuk analisis dan visualisasi lanjutan.","BAB 3  \nPELAKSANAAN KERJA MAGANG  \n3.1 Kedudukan dan Organisasi  \nSelama pelaksanaan MBKM di PT Bank Permata Tbk, posisi yang dijalaniadalah Business Development Analyst sekaligus berperan dalam bidang Data Science. Kedudukan ini berada di bawah naungan Division Head of Development and Partnership, yang bertanggung jawab atas pengembangan bisnis dan kemitraan strategis di perusahaan. Di dalam Divisi Business Analyst and Strategy terdapat berbagai pihak yang memberikan bimbingan dan dukungan. Mas Reza Adjie Budiman sebagai Supervisor lapangan kerja, bersama dengan Mas Albertus Reza, Mas Nicolas Ade Pratama, dan rekan-rekan kerja lainnya, memberikanarahan dan bantuan yang sangat berarti dalam menjalankan tugas-tugas yang diemban. Kolaborasi tim yang terjalin memungkinkan tugas-tugas yang adadapat diselesaikan dengan baik, dan memberikan pengalaman berharga dalam mengembangkan keterampilan di bidang Business Development dan Data Science.  \n3.2 Tugas yang Dilakukan  \nSelama program magang di departemen Business Development Bank Permata, pekerjaan yang dilakukan mencakup pengelolaan data Net Promoter Score (NPS) dari pengguna aplikasi Permata Me, termasuk melakukan manual labeling untuk feedback yang membantu prosespengelompokan data menggunakan machine learning. Selain itu, dilakukan reclassification (reclass), pengelolaan product backlog, penyusunan Minutes of Meeting (MoM) , User Acceptance Testing (UAT) untuk aplikasi mobile dan website, serta dokumentasi dan ringkasan data NPSharian. Dalam proyek berbasis machine learning, feedback dikelompokkan ke dalam kategori utama seperti Services, Reliability, Features and Promotion, Speed, General, UI/UX and Usability, dan Fees and Rates untuk mempermudah tindaklanjut, dengan hasil visualisasi seperti word cloud yang digunakan untuk analisislebih lanjut.  \n7  \nKategorisasi Feedback Net Promotor Score Menggunakan Machine Learning untuk Mendukung Pengembangan Bisnis di PT Permata Bank Tbk..., Andrew Thomas Agustinus, Universitas  \nMultimedia Nusantara  \n3.3 Uraian Pelaksanaan Magang  \nKegiatan magang di PT Bank Permata Tbk berlangsung selama 5 bulan, dimulai pada tanggal 3 Juni 2024 hingga 31 Oktober 2024 . Selama periode tersebut, berbagai tugas dan tanggung jawab dilaksanakan untuk mendukung proseskerja di departemen Business Development. Uraian detail mengenai kegiatan yang dilakukan setiap minggunya dapat dilihat pada Tabel 3.1 .  \n8  \nKategorisasi Feedback Net Promotor Score Menggunakan Machine Learning untuk Mendukung Pengembangan Bisnis di PT Permata Bank Tbk..., Andrew Thomas Agustinus, Universitas  \nMultimedia Nusantara  \nTabel 3.1 . Pekerjaan yang dilakukan tiap minggu selama pelaksanaan kerja magang  \n\n| Minggu Ke- | Pekerjaan yang dilakukan |\n| --- | --- |\n| 1 | Onboarding, perkenalan, dan melakukan reclass sambil mempelajari dunia perbankan. Mengikuti meeting dengan head untuk regroup dan menerima informasi tentang pekerjaanyang akan dilakukan. |\n| 2 | Membantu membuat NPS product backlog, yaitu daftar pekerjaanyang diprioritaskan untuk dikerjakan oleh tim pengembang. Mengikuti meeting dan membuat Meeting of Minutes (MoM), yaitu catatan hasil meeting yang berisi poin-poin penting. |\n| 3 | Melakukan User Acceptance Testing (UAT) untuk PmobX (mobile banking Permata) dan melakukan dokumentasi. |\n| 4 | Melanjutkan UAT PmobX, dokumentasi, dan membantu tugas business lainnya. |\n| 5 | Mengedit NPS product backlog. |\n| 6 | Mengikuti meeting, membuat Meeting of Minutes (MoM), dan membantu tugas business lainnya. |\n| 7 | Membantu mengerjakan reclass journal yang diberikan oleh supervisor. |\n| 8 | Mengikuti meeting dan memulai summary data NPS di Excel, melakukan UAT untuk PNet (website Permata), dan dokumentasi. |\n| 9 | Melanjutkan UAT PNet, dokumentasi, dan summary data NPS. |\n| 10 | Melanjutkan UAT PNet, dokumentasi, dan summary data NPS. |\n| 11 | Melanjutkan summary data NPS dan membuat PPT untuk PermataPoin. |\n| 12 | Melanjutkan summary data NPS dan mengedit PPT PermataPoin. |\n| 13","cbCaiqp0i1lrKMhb","https://ap.wps.com/l/cbCaiqp0i1lrKMhb","pdf",2504515,2,1,24,"Indonesian","id",113,"# Pelaksanaan Kerja Magang\n## Kedudukan dan Organisasi\n## Tugas yang Dilakukan\n## Uraian Pelaksanaan Magang\n## Proses Perencanaan dan Pelaksanaan Proyek Kategorisasi Feedback NPS","[{\"question\":\"Apa posisi dan peran yang dijalani selama magang di PT Bank Permata Tbk?\",\"answer\":\"Posisi yang dijalani adalah Business Development Analyst dengan peran di bidang Data Science, berada di bawah Division Head of Development and Partnership.\"},{\"question\":\"Tugas apa saja yang dikerjakan terkait Net Promoter Score (NPS)?\",\"answer\":\"Pengelolaan data NPS mencakup manual labeling feedback, reclassification, pengelolaan product backlog, serta penyusunan ringkasan dan dokumentasi data NPS harian.\"},{\"question\":\"Bagaimana proses kategorisasi feedback NPS menggunakan machine learning dilakukan?\",\"answer\":\"Feedback dikelompokkan ke kategori utama seperti Services, Reliability, Features and Promotion, Speed, UI/UX and Usability, serta Fees and Rates, lalu divisualisasikan (misalnya word cloud) untuk analisis lanjutan dan evaluasi model.\"}]","Kategorisasi Feedback Net Promotor Score Menggunakan Machine Learning untuk Mendukung Pengembangan Bisnis di PT Permata Bank Tbk | 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posisi dan peran yang dijalani selama magang di PT Bank Permata Tbk?","Question",{"text":76,"@type":77},"Posisi yang dijalani adalah Business Development Analyst dengan peran di bidang Data Science, berada di bawah Division Head of Development and Partnership.","Answer",{"name":79,"@type":74,"acceptedAnswer":80},"Tugas apa saja yang dikerjakan terkait Net Promoter Score (NPS)?",{"text":81,"@type":77},"Pengelolaan data NPS mencakup manual labeling feedback, reclassification, pengelolaan product backlog, serta penyusunan ringkasan dan dokumentasi data NPS harian.",{"name":83,"@type":74,"acceptedAnswer":84},"Bagaimana proses kategorisasi feedback NPS menggunakan machine learning dilakukan?",{"text":85,"@type":77},"Feedback dikelompokkan ke kategori utama seperti Services, Reliability, Features and Promotion, Speed, UI/UX and Usability, serta Fees and Rates, lalu divisualisasikan (misalnya word cloud) untuk analisis lanjutan dan evaluasi 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